Great service!Victor G.
Customer Reviews for Lucias Fine Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.WARREN O.
Customer did not leave a comment.Marla D.
Lucia, Victor and Scott are amazing!wayne K.
Great drop off experience. Was in and out in 10 minutes.Leon P.
The lady in charge seemed not to care that I had not been informed of a change in the pickup site. I had to drive many, many miles away to pick up the trailer. She was nice on the phone but..........victor C.
The pick up location does not open until 10 and we wanted the truck at 8:30, so at the time we made the online reservation we were notified that we could use our phone to pick up the truck. We were checked in and had paid for the rental on line two days before the pick up. On the morning of the pick up we accessed U Haul web site repeatedly and were repeatedly notified that we had to wait until the store opened. We called U Haul Customer service and we were on hold for twenty minutes. When someone answered the phone we explained the problem and were told we would be connected with the 24/7 folks. We were put on hold again and after several minutes we gave up. We went to the pick up location at 10 and explained the problem. He went on line but said his internet connection was slow. After about five minutes he said we owed the rental charge. We told him we had already paid (in fact our credit card had already been debited). Eventually he called the store owner on the phone and she and he completed the on line process for tuck pick up, We finally got the truck at 10:30, two hours after we were supposed to get the truck. This is the second time we have had major problems with U Haul truck pick up, albeit the prior problem was a different location. We won't use U Haul again.ROBERT M.
Lucia is great to work withJackie F.
Customer did not leave a comment.Randall W.
Customer did not leave a comment.MARK G.
Customer did not leave a comment.KRISTOPHER P.
Customer did not leave a comment.STEVEN G.
Not a thing it was easy and Lucia provided excellent serviceJustin G.
The owner of the business was extremely helpful. Will use them again if I ever need a uhaul again.Angel T.
Customer did not leave a comment.Seedahmed A.
Customer did not leave a comment.Paul L.
Customer did not leave a comment.Tre J.
Very pleasant experience and highly recommend.Earl J.
Customer did not leave a comment.Justin G.
Very. Nice lady. Overall experience was horribleRobert B.
Customer did not leave a comment.Gina D.
Being that I'm mechanically inclined all was a breeze to load a non running vehicle using hoist and chain hoists. Online videos for non mechanically inclined men or women would make getting a vehicle on the trailer Easeredward C.
Customer did not leave a comment.Carrie B.
Excellent customer service, very helpful and personable. Thank you for your service!!!!!!TRACY B.
Very nice and smooth experience !ROBERT C.
No one was available to check in the trailer. I parked it and left it in a space near the other units.Robert M.
I have rented from this location now for the third time. Very,very friendly people to deal with.Robert L.
The lady was amazing that helped us....there were some problems with the internet service being slow which made things take longer then usual, however, she was an amazing hostess while we were waiting.Angela R.
Customer did not leave a comment.Delsheta S.
Customer did not leave a comment.Joseph P.
Fix your app and web site. I did an express check in, and the site didn't work right. with your app, I tried to change the time that I was supposed to pick up my trailer, and was unable. It just seems impossible to use. It doesn't work half the time and it's also not intuitive. You guys need to use it yourselves and then fix the problems before you torture us with it.Eduardo N.
Customer did not leave a comment.Lisa B.
Thank you!Jordan G.
Very professional, knowledgeable and caring staff.jackie C.
Customer did not leave a comment.Robert M.
Great experience!Jean M.
No improve needed. Always a great experience with this location.Arthur V.
Customer did not leave a comment.William S.
always a good experience with this locationRalph P.
Customer did not leave a comment.Crystal H.
Everything was perfect.. No improvement needed..Jeffrey P.
Customer did not leave a comment.Shawn J.
Nothing!!!! I had a very enjoyable experience, they where very helpful and made my experience of pickup and returning the rental truck easy. I would recommend anyone in the area in needs of a rental moving vehicle to please use their services.Berton C.
Quote received from woman on phone was good, upon arrival man didn't understand the process and quoted me incorrectly causing me to begin to leave until he called his wife to get it straight. Needs more education on process!Candace O.
Customer did not leave a comment.Kellice S.
Customer did not leave a comment.Debbie D.
It was my first time using a uhaul and it was a great experience.Mophat C.
Customer did not leave a comment.Olga S.
Lucias was very friendly and thorough, however scheduling through U-Hauls 800 number was a nightmare. Now I understand why ,when my daughter reserved one for her move, there was no truck available when she garrived to pick.it up.. It seems that you arbitrarily change times on your customers. LUCIAS ended up being find people to work with but the rest of the experience was outrageous and very stressful. I was very clear on the times that I needed the truck when I originally rented it only to receive an email that the time had been changed so I tried to correct it online. It corrected the pickup time but again arbitrarily changed the return time. I usually use another local vendor and in the future I may have to return to him. Lucias Fine Furniture was the only thing that made this rent a worthwhile.Linda D.
Thank you they were very helpful and quick.Sukruye J.
Excellent service. Very helpful.Kurt R.
Customer did not leave a comment.Janeth L.
Fantastic customer service. Very Happy!Mary M.
Thank you your service was excellent.Tammy M.
Customer did not leave a comment.KIARA W.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Deborah C.
For my needs, there was nothing that needed improvement.Michael Allan B.
Customer did not leave a comment.Mitchel G.
The location was listed as opening at 8am so when I got there at 9 am it would not allow me to use the self-service. They did not open until after 10 so we were very delayed getting our vehicle. Terrible!Michelle K.
Nothing great servicechanel W.
Customer did not leave a comment.Victoria H.
Customer did not leave a comment.Wayne E.
the best place in salisbury to rent a u-haul!!!! they treat u like family!ANDREW P.
People couldn't have been nicer. Quick and efficient.RICHARD M.
Customer did not leave a comment.Todd P.
Great experience all around. I used their moving services also, the movers work hard and treat my furniture very carefully. Highly satisfied.Jean M.
Very pleasant to deal with and took no time at all to get my order done.Mark T.
Customer did not leave a comment.sharon S.
Customer did not leave a comment.Clarence F.
Customer did not leave a comment.TAMMIE L.
Customer did not leave a comment.brian S.
Customer did not leave a comment.Luis P.
Customer did not leave a comment.Ralph T.
Andy and Matt were amazing! They arrived early and got our 26' truck unloaded in two hours. They were very polite and respectful, careful not to damage anything, and set up our furniture where we needed it. All this in the pouring rain, and they protected our flooring and carpets and left everything super clean. Even moved our piano, and made us feel welcome to our new neighborhood. Thank you for a wonderful experience!!rowland H.
Customer did not leave a comment.Gabriel G.
Customer did not leave a comment.DAVID H.
Great service! Friendly, knowledgeable and helpful staff, highly recommended!
They charged me for insurance which I denied Will never go backRosanna D.
Customer did not leave a comment.bob B.
Hard to find. Attendant pleasant, but unable to help hok up or disconnect trailer. Furniture sales person in fine clothes?James A.
Panel van was brand new, not much to improve on.Michael M.
Customer did not leave a comment.GARY F.
Man had no clue what to do.antwan P.
Customer did not leave a comment.MICHAEL L.
They were a lifesaver to me. Lucia took good care of my rental and made my move easier. Thank you Victor, Scott, Matt, John and Andy.Andrea W.
Customer did not leave a comment.allison F.
Customer did not leave a comment.Lina A.
Everything about the U-Haul rental location was excellent. The same agent worked both pick up and return. He was friendly, informative and engaged. The 9' Ram van was new with less that 1,400 miles and I experienced no issues with the vehicle.August L.
It took about 20 minutes to get the keys and set up the information. But everyone was very nice and professional!charmain W.
Reserved my uhaul 3 days in advance only for the location to be closed on arrival. Located a new place and they had none available. Then had to go to a different one in the next town to get a uhaul and everything was different.. ie.. the mileage and days included in the price. Horrible horrible customer service.Siedah P.
Customer did not leave a comment.david D.
Customer did not leave a comment.Mitchell M.
Customer did not leave a comment.CIARA C.
Customer did not leave a comment.Dorsey C.
Victor and John were phenomenal! This is the second time I have worked with this company and I couldn't ask for anything better if I tried! Not only did they work swiftly, but they also picked up the truck for me so I didn't even have to go out of my way. LFF is such a wonderful company and have a five star recommendation from me, always! Thanks again!Hillary M.
Customer did not leave a comment.Matt Y.
Customer did not leave a comment.Russell A.