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WILLIAM O
Customer Reviews for Lucky Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
amazing job...fast and accurate.
JOSE GThis was not my original pickup place. I was supposed to pick it up at the Neptune Beach location. THAT was a joke. I made the reservation in advance and they sent an email stating a different time for us to pick it up and when we went in to tell them that we needed it at the original time, he said okay; then they called and said they would not have one available and that we had to pick it up at the St. John's Bluff location and that we could pick it up on Monday (a day earlier than we needed it) and there would not be an additional charge. Somehow we were charged for three days. We were NEVER told that there is a three day minimum on a one way rental. They also gave us a different drop off location than what we requested. Is there a three day minimum on a one way rental? I want a partial refund.
KEVIN BI realized that I was charged Safe Move without me requesting for it. This never happened on my previous rentals. I am disappointed
CARLITO LMucha comunicación u apoyo de parte del personal
JUNIOR CNothing. Easy transaction
CHARLES NAfter refueling the truck back to where it was when I picked it up and returning to the shop when I received my online receipt there was an additional charge of $24.75 for 6 gallons of gas. I always take a picture of mileage and gas location with my phone. I rent from U-Haul all the time and have had this happen in different locations that I have rented from. I expect the $24.75 reimbursement from U-Haul or this location.
JERRY EThis location was quick and helpful. No issues.
CHRISTOPHER BNo improvement necessary. The manager was great and extremely helpful. I will always return there for my Uhaul needs.
RAYMOND RThe sale association was very helpful and friendly. Very respectful. Excellent customer service.
DANA CHAD GLASS IN THE UGUAL BEHIND THE SEATS WHEN FIRST GETTUNG JT. Other than that everything was good.
Harnesha BVery friendly service
JAY SGood rates
DEAN KBackstory: I reserved a rental and was given a different location for pick up the day prior. The day of the rental, the new location did not have a rental as well. Turns out, this was the best outcome anyhow. JB was friendly and prompt. Very easy to rent. Next time I rent, which will be next month, I will choose this as my first option.
JENNI MIt’s a convenience store with some uhaul trucks parked out front.
GARY SI ended up here because the location I had a reservation for what out of vehicles. I was told I would get a $50 credit for the inconvenience- which did not happen. It was a big cluster at the first location which specializes in only u haul. And it was not just me - two others had the same issue at the same time. Not an impressive experience or image for the company.
STACY TToo expensive…
RICHONDA DI wanted to switch my drop off location from the same store to any store and was met with lies from U-Haul employees. Would not recommend doing uhaul ever again
JACQUEZ BEverything was very satisfactory, from the service to the vehicle
DAVID GTrucks were very dirty and smelled bad. The trucks were not parked on level ground which affected the fuel level. It showed that the fuel lever was 1/2 tank where in reality it was only 3/8 full when parked on a level ground. Will not hire u haul again. Penske offered a lot better service.
JATIN H