Attended very helpful and friendly
RALPH C
Customer Reviews for Lucky Twyn Rivers Variety
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was overcharged, and the truck was really old and made noises. It was not clean either, and the communication was bad.
YEHIA EI was guaranteed a 10 foot moving truck but the previous customer had not returned it from the following night. I was forced to use a moving van which was smaller and could not fit all of my stuff required for the move.
IAN REverything as perfect.
SHIRLEY SExcellent customer service, Van well maintained and clean. Very friendly gentleman who attended to me.
Warren DVery Good service and very friendly owner and helpfull
MUHAMMAD RThe gentleman at the convenience store did the booking for me which was very helpful as I was not certain how to use the app. It was an all around great experience. Thank you
GISELLE SThe owner of the store was more than patient and helpful U-Haul on the other hand was not a good experience! Expensive, was only able to use a credit card or master as well there was different pricing for each card. The lady I spoke with from the customer line “1800 #” for h-haul wasn’t that pleasant unfortunately. Than after spending the $250 something I was than charged $20 more on over km usage witch is crazy because the U-Haul to drop it off was across the city.
MARSHALL SEasier billing.
DAVID CGreat location amazing store owner he was very helpful. I would 100% use the location again
Justin LThis is our second time we have used this place. This gentleman was an amazing person, very helpful with a smiling face. Love to do business again.
MOHAMMAD NAmazing rep! Very helpful
MOHAMMED AExcellent service!!
RUSSELL RGreat customer service . Very helpful and made everything effortless . Highly recommend this location .
Glen WThe pick location was great! And the man there was very nice and very helpful. My only complaint is with U-Haul never mentioning the CDW charge for insurance which we would have declined if asked as we have personal insurance and insurance in visa card
CHARLES EThey are always excellent.
RORY OStore owner was really nice and helpful. Thanks
CHRISTOPHER RThe location was fine, though not what I was expecting. The owner was very informative and friendly, and we were able to pick up the vehicle with no issue. However, I do have an issue with UHaul booking. My original booking was pick up in Pickering and drop off in Oshawa. The day before my move I was called that they would change the location to pickup and drop off both in Pickering at a different location. The customer service rep was very rude on the phone, informing me I would still be responsible for paying the additional mileage. After making other calls and attempts to rectify the issue, the best that was done was a small reduction in mileage fees. I am still awaiting (a week later) a return call from a manager. I will be discontinuing my services with U-Haul.
MELISSA DVendor was so friendly and accommodating!
Larissa CAbsolutely Nothing
WLTER DWell-run and friendly service. Will be using this location again.
Michael SThis location was superb The location at Daisy mart where I had reservations was no good
FRANK KNothing bad towards the pick up location, the owner there was great and very helpful. My gripe is with UHaul itself. I originally booked and got confirmation that I would be picking up a vehicile at a different location in Scarborough. However the day I was supposed to pick up, they changed it in the morning and had me go to a Pickering location. The customer service said they’d lower my milage rate, but when I got my bill at the end, it didn’t change. I understand things happen, but the compensation was not there. So I will be discontinuing my services with U-Haul.
Jeff BThe proprietor was extremely helpful - very focused on me understanding everything and making sure I had and knew what I needed. I will choose this location over others near me next time!
MARCUS WGreat staffs and mistakes
chi cThe service I received was outstanding.
Ferdinand BVery friendly nice couple at the location.
Kelly KThank you for your service the customer service service experience is always excellent. Keep doing what your doing could only get better!!
michelle texcellent service!
RODNEY BFriendly and helpful to get things moving quickly.
George WI did not receive an invoice nor a contract from U Haul.
THEODORE SWhat a great customer service! I strongly recommend this location
REBECA BFriendly owner, easy to deal with. Explained all relevant information.
Warren DExcellent customer service.
John BVery accomodating.
FORTUNATO MGreat experience with this rental, from the time we picked up to the time we dropped off. Definitely use this location again!!
David OQuick and easy check-in and check-out. Great value, and vehicles are located nice and close to home.
Kevin AThanks 🙏
RAMONROSA AThe owner of the store that supplied the vehicle was friendly, helpful and just a great person. Very happy with his service.
Craig BExcellent customer service
chi cProprietor was very friendly and accommodating. Will go back to that location in the future.
Brent Iexcellent service!
linh hTruck cab interior could have been wiped down where the cup holders were, but overall it was clean
Jessica KThis is an older neighborhood convenience store that is also a Uhaul location. Service is excellent and your quickly in and out, however when dropping off my furniture pads, the area out in front of the store to the left where I was directed to leave them has a very nasty step. And if you’re not paying full attention, you may take a tumble like I did. Thankfully I did not hurt myself but it was something that should be fixed. FYI.
IAN FIt’s was an excellent experience. The person at the desk, I think his name was Perry, was amazing and very pleasant to deal with. I would highly recommend all my friends to come to this location. Excellent customer service.
Roger M