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ALBA C
Customer Reviews for Ludwig Repair Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service both at the origin pickup and destination drop off!
JAMES ZThe gentleman that served was awesome and did a wonderful job
Lashun BSmall town niceeeeee hospitality. Just like it should be. Thanks
Fox Ceverything went great
ANTHONY LStaff was Very Rude!
Christopher MThere was no designated area for drop off. There was no area large enough to maneuver a 26’ truck safely.
COLEMAN RHe was very nice and polite 😊
A'Karia FNo surprises. Promises delivered.
Gloria GThe uhaul agent was not there at drop off, but the clerk for ludwig repair shop was very nice and helpful
Sheri CMore directions for online rentals. We had cell phone service issues and had a hard time uploading required photos
Monica MEasy excess. Friendly service.
Robert CNothing. Always a great experience.
Lynne MI would never go elsewhere. Ludwig Repair offers anazing service and attention to detail.Always a great experience.
Randy MLocation was perfect for me. Very friendly and helpful staff. It was a pleasure working with this location.
Valeria LMy experience was perfect! I can't think of a thing to improve upon!!
Denise MWe returned after they were closed
Dennis HGreat costumer service.
Adam LJust dropped it off at this U Haul location
MARK CMr. Anthony was very nice and helpful. Many thanks!!
Michelle KVery reliable and efficient
Stephen GEasy friendly
Trudy PNo improvements at this time
Joyce RThe Ludwig Family is great to work with and I will always rent from this location.
JAMES ZExcellent service!!!
Paul WContinue to rent there. Amazing service and sparkling vehicles.
Randy MLudwig rental could not be better. Great service with clean and well maintained vehicles. So great to have them in our area. They are always my first choice for rental.
Randy MNothing. Outstanding service. I would never use anyone but Ludwig for a rental. A happy returning customer!
Randy MService was Great! Excellent Team there!!
Michael TPickup was easy and fast. The trailer i rented was in excellent condition and pulled great.
CHRIS KWonderful people, very helpful.
CAMDEN JSo lucky to have such amazing and professional service from this Ludwig. They will always be my “go to” for future rentals.
Randy MHad to return the trailer after two hours due to door not closing. Shop closed early for Thanksgiving, so I just turned it in. Called U-haul to report. U-haul said only owner of shop could issue refund. Owner refused, said there was a latch that could have been used to close door. Since I did not know about the latch, it was my fault. No refund issued. Never going to use u-haul again. Never ever ever will recommend Ludwig U-haul in Hallettsville.
Randy MSecond time using this location, second time dealing with less than professional check out person who both times was rude and unpleasant.
Claude HI was charged a $25 cleaning fee even though the vehicle was clean prior to drop off.
PAUL HI am satisfied with my experience and need no changes.
MENDY SKeep up the great service! Pick-up and drop off were fast and efficient.
Robert MFriendly service and on time
Dana PWas not informed until 15 minutes before pickup that my trailer was not at the Victoria location that I had reserved. I had to drive 40 miles one-way to get my trailer. I had movers scheduled which I had to pay extra so they would wait on me to get back. Not very happy about that.
James HGreat customer service.
Debra CU-Haul customer service called 2 days prior to pick up to confirm 1:;00 pickup of vehicle. I requested a 12 noon pick up and customer service agent stated they would make the change on the appointment. Arrived at 12:05pm to pick up truck and found location closed for lunch. I received no notification from U-Haul that the location would be closed during scheduled pick up time. I would recommend this location to a friend, but I would let them know they were closed from noon to 1:00pm for lunch. I think U-Haul should have the courtesy to do the same!
Joe BAnthony was very nice and helpful . After the paperwork, he and his associate got me hooked up and tested the lights/brakes and off I went.
PATRICIA WLudwig Shop is excellent and would highly recommend!
JAMES ZThe people at this shop were so kind and so knowledgeable!
John RThe truck broke down, became un-steerable and actually ran off the off the road about 3 miles from the drop off site. Thankfully I was not injured. The return site was in Hallettsville, TX. My wife was following me in our personal vehicle. We left the rented truck where it died and proceed to the drop off site. The manager said "Not my problem - call UHaul".
Paul KNot a thing. This was my best u-haul rental experience ever. Anthony at the Ludwig rental center was just amazing. Made sure everything went well. I could not be happier!
Randy MNo improvement needed. Great service.
SHARON CFast and friendly. Great drop off experience!!! The Victoria Sam Houston location could take some lessons from these folks!!!
Jeffrey TVery professional.
Ronnie RU-haul storage is cluttered and overgrown. Service is rude. Hours are poor.
kyle gOutstanding experience!
Michael M