Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This rental of a 5 x 8 box trailer was an excellent experience at beginning and an end. When I dropped the trailer off, I was helped quickly and soon was on my way. I could not have received better service. I would highly recommend this location.
I am very dissatisfied with UHaul, but it has nothing to do with Luke's in Tupper Lake. I made a reservation for a one-way trip a week prior to the time that I needed the truck, and specified the time for pick up, as I would be on a tight schedule. In the midst of a four hour drive to the pick up location in Lake Placid, I received a text that my pick up would be in Tupper Lake as opposed to Lake Placid, 20 miles in the wrong direction. This cost me an hour delay. By the time I got to where I was going, I finished loading the truck in the dark. Why make a reservation that can not be followed up on, and changed on short notice? I will not rent from UHaul again.
All is good
Great people
Be more aware of when people rent a uhual online.
Walt was great. Worked with us on pickup and drop off times and was a pleasure to deal with!
Great rental location!!!!!!!!!!!!!!!!!!
Nothing
Signs for where to park truck when returning truck after-hours.
When I was told the day before I was moving that the large truck I had PAID for and needed would not be available, Mr. Christy helped me out a great deal. I had my people all scheduled for the move date, and he came through for me!! I will ALWAYS go there for my moving needs.
Very nice people!
No problems with the drop off.
Easy transaction- service was excellent
Very friendly and accommodating. I recommend Luke's all of their services.
Walt and his staff did a great job with the entire transaction!!
Make available a windshield snow brush for customers in the the North.
Nothing! Walt provides an excellent U-Haul experience.
This location is small and uhaul is a secondary business. Not up to the level of the pick up location.
Great and friendly service!
Mr. Christy runs a great business. He treats his customers like family.
Very friendly, efficient service!
Walt was really easy to deal with and made the rental smooth.
Nothing that I can think of.
A quick, easy, very satisfactory rental.
Nobody contacted me beforehand to set up the rental pickup. I called myself and they told me to call back at 1pm the day before pickup. I called and nobody answered. It left me feeling very uneasy.
Walter was a very helpful and friendly owner
Great service at this location.
Truck was filled with gas and ready to go. Owner was helpful, knowledgeable, and friendly.
Great service and easy to work with. Thank you
It would help if someone who knows what they are doing is at the office when we return the vehicle so that we could get our money that we are owed back and then when we finally do get there and the owner is there...he told me it wasnt a good time (to get my own money may i remind you ) then later on sent me an email saying we owe them money!!! Impossible! We are owed money and will not let this fly.
Not open on Sunday
I find that Luke's in Tupper Lake, NY is an excellent location to rent U-Haul equipment. The trailer was in great condition and ready to use. I have used Luke's twice now and plan to continue whenever I need a U-Haul rental. Thank you! - Wayne Allen
We were very pleased with the service and the U-Haul.
Great service
nothing it was there hen they said clean and ready ti go thanks.
Nothing
Previous users smoked in vehicle
The gentleman who helped us was very nice.
Nothing, all was great.
The manager was very efficient and polite. We were notified that our truck was returned early and so we were able to pick it up several hours before our scheduled time. Paperwork was efficient, and we got a good tip on where to eat breakfast!
Excellent service at this location
At no time was the mileage fee brought up, I was very surprised to see it was .99 cents per mile. Won't do that again. Otherwise Luke's treated me very well
Luke's was very responsive in getting us back on the road after my car broke down on Saturday morning (8/4). They were very professional. The price for the truck was a shock. That was out of their control, however. U Haul requires a 4 day rental for a trip I could have completed in one. I was unhappy with that U-Haul policy. Luke's service center, however, did a very good job getting us back on the road.
Took care of everything efficiently.
No problems from this location.
Easy check-in and check-out. Convenient
Walter Christy is an absolute professional!
All went well
At the drop off location the guy was not friendly
