Customer did not leave a comment.
stella M.
Customer Reviews for Lukes Tire And Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It had nothing to do with the location itself, which I would have rated "Excellent", it was the location. To ask a customer to drive 35 miles (70 miles total) to pick-up a truck is unfortunate. Time, mileage and gas! If you are asking a customer to perform this task, at least offer a discount to the overall bill. Thankfully Dave in Lake Placid called the scheduling in Albany and found me a truck and dolly, Thank you Dave! I would have been stuck, as Lake Placid did not have any inventory.
Richard P.Always professional
James R.Very courteous and helpful.
James K.Very helpful, Explained everything clearly.
Jim K.The equipment was ready for me when I got there and everybody was very helpful attaching it to my truck
Nicholas L.This was the worst experience I have ever had with uhaul. I was very disappointed. The truck I reserved was not available, and did not become available until 3 hours after my reservation time. I was out my helpers because of the time delay, and it cost me more in the long run.
MIRANDAJOY M.Great ole' boys. Treated me like family. Trailer was out front and ready to go when I got there.
GLENN S.Do not go there. That would be a start
Kristan J.make passenger side mirror easier to move to suit driver felt it was difficult to pass on highway
BEVERLY H.Nothing needs improving. Fantastic service.
phil P.Nice people, patient and very helpful. i willl use again
RICKA D.We were told the equipment would be at a different location and were promised $50 as a result if this inconvenience. This has not appeared on contract # 80685653. But the Tupper Lake location was excellent.
LOUISN B.Nothing. The U-Haul rep in Tupper Lake was wonderful: helpful, smart, professional. The return was painless.
Jonathan D.Excellent service
ALISON M.Walt is a great guy to do business with. Very efficient in setting up and explaining the rental process.
VICTORMORGAN T.It was a pleasure to deal with Walt at Luke's in Tupper Lake, NY. Very easy and quick turnaround. I will go to Walt for all my moving needs and will recommend that location to friends and family, Thanks Walt and staff.
DAVID B.Walt is great. Very friendly and professional. He is making some substantial improvements to his shop too.
WILLIAM S.Very simple drop off. No issues.
George N.Truck was Dirty as heck steering is loose as hell steering wheel is way out of whack
Kenneth C.Representative was courteous easy to work with. Checkout was fast and efficient
JOSEPHALAN W.Amazing service. Wonderful equipment, highly recommended
ROGERW L.I drove through a blizzard to get kitchen cabinets, there was a slight leak but no damage done... Fuck me, even the titanic sunk...thumbs up
HERBERTP K.Luke's staff was beyond helpful. Awesome location!
DANIELF T.This rental of a 5 x 8 box trailer was an excellent experience at beginning and an end. When I dropped the trailer off, I was helped quickly and soon was on my way. I could not have received better service. I would highly recommend this location.
Jack P.I am very dissatisfied with UHaul, but it has nothing to do with Luke's in Tupper Lake. I made a reservation for a one-way trip a week prior to the time that I needed the truck, and specified the time for pick up, as I would be on a tight schedule. In the midst of a four hour drive to the pick up location in Lake Placid, I received a text that my pick up would be in Tupper Lake as opposed to Lake Placid, 20 miles in the wrong direction. This cost me an hour delay. By the time I got to where I was going, I finished loading the truck in the dark. Why make a reservation that can not be followed up on, and changed on short notice? I will not rent from UHaul again.
Eric H.All is good
TIMOTHY B.Great people
Lynne L.Be more aware of when people rent a uhual online.
REBECCALEE B.Walt was great. Worked with us on pickup and drop off times and was a pleasure to deal with!
JAMESWARD L.Great rental location!!!!!!!!!!!!!!!!!!
jean D.Nothing
Gerald C.Signs for where to park truck when returning truck after-hours.
David P.When I was told the day before I was moving that the large truck I had PAID for and needed would not be available, Mr. Christy helped me out a great deal. I had my people all scheduled for the move date, and he came through for me!! I will ALWAYS go there for my moving needs.
LORRIANNE N.Very nice people!
TIMOTHYLEONARD L.No problems with the drop off.
Edward B.Easy transaction- service was excellent
virginia Y.Very friendly and accommodating. I recommend Luke's all of their services.
James R.Walt and his staff did a great job with the entire transaction!!
Mark F.Make available a windshield snow brush for customers in the the North.
cassie D.Nothing! Walt provides an excellent U-Haul experience.
HAROLD S.This location is small and uhaul is a secondary business. Not up to the level of the pick up location.
greg W.Great and friendly service!
scott E.Mr. Christy runs a great business. He treats his customers like family.
Larry L.Very friendly, efficient service!
Lori B.Walt was really easy to deal with and made the rental smooth.
Jason A.Nothing that I can think of.
phil J.A quick, easy, very satisfactory rental.
GARY H.Nobody contacted me beforehand to set up the rental pickup. I called myself and they told me to call back at 1pm the day before pickup. I called and nobody answered. It left me feeling very uneasy.
Casey G.Walter was a very helpful and friendly owner
CHRIS R.Great service at this location.
Paul R.