Very patient to discovered that UHAUL had an alert for Overdue payment before this company would allow me to rent their Cargo Van that I reserved. The overdue debt was paid 2 yrs ago and it was quickly resolved when I called their customer service number on Memorial Day. After speaking to Amanda at the UHaul Corporate she quicklly removed the alert which allowed to proceed with my rental for the day. I was so thrilled that I filled returned the Cargo Van one hours before deadline, filled up the Cargo Van with full tank and make sure the entire van was clean and ready for the next customer.. Thank you Luna Tires you was GREAT and excellent customer service.
NELDA G
Customer Reviews for Lunas Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We haven’t received our final receipt. U-Haul was returned on Sunday at 10:30 am. We were told the final receipt wove emailed, to date we haven’t received it?
DAVID LGood service
MILTON RThe gentleman who help me was the most professional helpful with great customer service skills I was impressed by how helpful he was great attitude same as when I came back to return the vehicle he was excellent definitely one of my best U-Haul places I have ever been I I’ll definitely recommend this place
FERDINAND Dtruck drop off location was not clear (it was hidden behind a gate, which someone had to come out and open- potentially locked after hours?) and key drop off location box was not clear (there was no obvious UHaul key drop box, nor was there any sign or anything. I dropped it off at the door hole in front of the business).
Brian HGreat customer service
MARCO MAwesome place to pick up a U-Haul! Friendly and quick service in and out!
TAYLOR BFast, nice service. It would be better if there were better ground quality and more space.
John CMy only regret is that I reserved blankets to protect the furniture but none were available even while I was the first customer of the day. It would be great if the app would have reflected that as I might have then chosen a different location or rented protective stuff from somewhere else
PIERRE LThe person at the counter of Luna’s Tires was kind and professional. Thank you very much, keep up the good work!
CHASSIDY HCannot think of anything right now. Location is good, accessibility us good, customer service is good, site is clean.
SANDRA FGreat customer service and location. Professional and courteous.
Jonah SAwesome customer service!!!
MANUEL HSimple, easy, quick service!
Nancy CNothing is all good
GENARO EExelent service , very kind employees And helpful ,
GENARO Ethe only down side to this location is that there is no street parking for any customers to wait until the business opens. otherwise, the staff was very courteous and helpful. i will be a repeat customer.
CHRYSLER LVery smooth, pleasant rental experience.
RAYMOND BGreat service
MARIA APeople who work there are very knowledgeable and friendly ..
Estela AThe service was fast and friendly. But nothing really wowed me. yes, the van was clean, and the gas tank was full but the guy seemed bored and over it. thats all
Erin HThe staff was is very polite and efficient.
Donald BIt was very easy to pick up, especially using the online check in on my phone. But there was also a live person who greeted us and offering help just in case. The vehicle was clean and well maintained and they had it parked so it was easy to maneuver out.
Matthew NNo issues whatever.
Norma BStaff was very courteous and friendly.
Nikhil PThe truck turn on switch needs repair immediately and nobody did anything about it. Everytime I had to spend so much time to turn on the truck.
MOHAMMADJAVAD NFix the app itself. I specifically selected app pick up of the vehicle to avoid a delay/wait, b ut the app once again failed to work. Also, nice to have after-hours drop off so in the future I would likely pick an alternate location where I can return the vehicle outside of normal working hours - it can be hard to accommodate my work schedule. But Luna's tire staff was super friendly, helpful, and quick.
Lora FBy far the best U haul experience I’ve ever had. Great customer service, great van, great price!
Thomas W1. I called this place to drop off the vehicle and no one answered. 2. The location is very hard to find. 3. this location doe snot communicate with UHaul itself because I received mixed and misinformation.
Imani CThe truck broke down I was stuck for three hours and they try to over charge me
Acaceli CWish this location has more trucks.
Tony HThanks for the awesome customer service
Dexter BStaff were friendly and helpful.
Yesenia LGood Services. Thanks
Frank CGreat overall service
Ray BRoy was very helpful.
Randy VPlease pay attention when customers walk in even when it's during busy hour. At least say something like, I will be right there with you in a moment. Please double check on the uhaul before renting those out. At least let the customers know what's wrong with the truck and let us decide. Our lives are in your hands and thoughts. Overall, experience this time is better than the last time. Hopefully, next time will be excellent.
Hiep DI loved how easy it was to access the van— they parked it in a way that was easy to pull out and felt very safe. They were very helpful and quick when I needed assistance!
Nia TProvide some kind of wi-fi, that area is bad for cell phone reception.
Norman AI've used that location twice before today for the same kind of van everything was great real quick check in and check out keep doing the same good customer service great guys to work with
Ray EEveryone there was super nice and helpful
Karen S-The lockbox was for return t midnight was unlocked -The App workflow is terrible and it took me almost an hour to get through it. Same thing on Turo and other apps takes minutes -The neighborhood is not nice at all -There was no clarity if the vehicle is to be left outside -immediate online chat was the saving grace
Lokesh JI make reservation for 11:30 to 6:30. Truck is parked at very poor parking lot. I try to online-check in. All procedures cost me 15 minutes. After check-in successfully in mobile. I try to start the car but I couldn’t find the key. I have to call agent then they direct me to the helping desk. Finally got my key at 12:00.(I don’t know why key is not in the car if you have mobile check in system) Return process is tough and very bad experience. I came to parking lot at 5:10pm. OMG the gate of parking lot is closed( the agent didn’t mentioned the opening time when I pick up the car in the morning why you set 5:30pm returning when you close at 5:00pm). I try to contact the Uhual and pick-up site. After 10 minutes parking in the drive way, I got the answer the site close at 5:00pm. I have to return in the next morning. I have to drive back and spend 30 more minutes to find parking Next morning I finally return the car but they charge me $35 for 6gallons(the balance difference is 5gallons) and the guy in pickup spot don’t even see one word for inconvenience and for sure I need pay the gas I drive back in the first day. Worst experience. Very poor service.
Mingyang LThe Mexican manager very friendly
Daniel Sstaff is very approachable and helpful with your needs
Joseph LReyes was extremely helpful and professional in checking me in and finalizing my rental paperwork
RICHARD WAll was straightforward. Thank you so much for your service.
Jorge THave customer view and review lease agreement together before having customer sign off - although we confirmed timeframe + requests VERBALLY, I was charged for pads and an additional dolly that was never requested. When I asked about it after receiving my contract through email, they said there was nothing they could do about it. The representative should have had me (the customer) view the agreement instead of skipping right into signing to confirm all information is correct instead of just verbally stating agreement.
Jennifer ATheir Sunday hours are listed Incorrectly. Says 9-12, but open 9-2. States after hours mobile pickup is available and it was not. My reservation was for 3:30 03/26. Property was locked up. Picked up uhaul van on 03/27. Had 3/4 tank of fuel. Upon return on 03/29 I returned said vehicle a millimeter less than 3/4 tank line. They charged me 6$ due to not being exactly on the line, as it was not when I picked up. I was into accommodated for my inconvenience of pick up date with waiving the 6$. Very bad customer service.
Shari SU-Haul can improve by making sure the correct vehicle is there waiting for your reservation. I ended up taking a van which was the same price but still.
Alan GNA
James KThe rental had dog hair all over the seats.
Adora SVisor on driver side is broken. Knob on door kept falling off. Inside the large trailer it was dirty and I had to sweep it out so my stuff would not get dirty. I took pictures
Darlene SQuick and painless rental, pulled me out of a jam. Would repeat.
Mark PGreat customer service by the gentleman, I appreciate it.
Hao VChange your policy to have the gas tanks filled to full before the customer gets their vehicle. How am I supposed to fill 7/16 of a gas tank?
Bryant D