The girl was helpful at dispatch and the lady was very nice when returning
Drew W
Customer Reviews for Luz In Round Top
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is great. Very close to us. It seems like a new location so this may all be growing pains. There is no obvious office. I always have to search for someone to help me. This last time the person seemed nice enough but didn't speak English. I handed him the keys but didn't get a good feeling for the person taking responsibility for the truck. The last time I returned a truck there I was told there would be over $100 in extra milage charges. I didn't understand why. I told the person I would take it up with the location I rented from. I did and was told there were no additional charges applied to the rental. I felt better about that but was left wondering why she told me about additional charges.... I prefer not to have to go through the after hour return process if it is not after hours but with not personnel on site to accept my return I either have to do so or spend time walking around the site looking for someone who knows how to return a truck.
JAMES TDrop off was horrible. Area was full of high grass and unknown plantation as I have a bad rash around my ankles.
Brandi MEverything
Margariga VNo clear area to drop the truck off at. I got there before noon on Saturday in hopes of dropping off with a person but no one was there.
Brion I