Customer Reviews for Lynn Smith Towing & Garage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything is good. I got to drive home to another state and nothing was wrong with it.

Rating:

2.0

Very handsome off return of the vehicle. I felt the need to call the 800 customer care number to confirm my truck return as I was uncertain if the dealer would take care of it

Rating:

5.0

Lynn Smith towing and Garage, nice and super helpful people, helping customers like they help me (connect auto transport) and explain everything, make this world a better place. Thanks again

Rating:

5.0

I’ve rented cars and trucks all over the country for over twenty years. Lynn Smith Towing & Garage is by far the best experience I’ve ever had. I can’t recommend this place enough. Seriously… if you need a UHaul, a tow, or car maintenance, Lynn Smith Towing & Garage is worth going out of your way.

Rating:

3.0

I had to pay cash but when I returned it no cash pick up site still waiting on check when I went to drop off location next day no one was there waited an hour and a half and when I dropped the truck off the same day at 5pm business was closed it doesn't seem like there is a lot or any communication with the vendors would like 50% on my next uhaul move for the inconvenience and it's now 9 days later never received my balance check Christine Coaster-Rollins 252-324-1049 email lilaclove49@gmail.com

Rating:

3.0

This was not the requested pick up location. I reserved a 6x12 trailer well over 2 weeks in advance. When I showed up they did not have a trailer for me and was sent to this location. Very poor U-Haul!

Rating:

3.0

I made a reservation for a 26 foot truck at the end if March for a move out of state which took place in early May. The day before I am able to pick uo the tuck and Uhual called me to say that they did not have any 26 foot trucks around and only 20 ft us available. I was given no warning but because the truck was 6foot shorter, the truck could not fit all our belongings so I had to then rent a trailer at my own expense due to Uhaul not keeping their word when a person makes a reservation. I also had to leave items due to running out of space. Never using Uhaul again.

Rating:

5.0

Really friendly staff and return was less than 5 minutes

Rating:

5.0

Courteous n knowledgeable. Would definitely use them again.

Rating:

5.0

Great service

Rating:

5.0

We use Lynn for all of our vehicle needs, we love them!

Rating:

5.0

Lynn Smith Towing was a great representative for U-Haul. I was actually treated better there than I have been at an actual U-Haul location. They were friendly, professional, and I was in and out with my rental in no time at all. I would definitely recommend them to anyone!!!

Rating:

5.0

Very helpful

Rating:

3.0

Very helpful and was a quick and simple drop off!

Rating:

5.0

Great in every aspect!

Rating:

5.0

Everything was great. The representative at this location was very nice and made my pick up and drop off go smoothly.

Rating:

5.0

Great place to drop off your U-Haul return. Friendly Staff, warm and welcoming.

Rating:

5.0

Trailer had a bad smell to it

Rating:

5.0

Great customer service

Rating:

5.0

Very friendly and helpful. I made a last minute reservation, but they had the truck and trailer hooked up and waiting for me when I arrived. Great service!

Rating:

2.0

The truck was dirty in the cab, fuel wasn’t full, AC in truck didn’t work. And when I returned the truck I put fuel in to bring back to original level, and still got charged for more fuel, because it was parked on a small hill and did not read properly. I will go with another rental next time. I called them to complain and they pushed it off on the main office, and wait times were 50-60 minutes to speak to someone. What a joke. Also there were some moving mats left in the back of the truck, and she said I could use them for free, they were extremely wet, and I’m guessing they didn’t want to take them out of the truck.

Rating:

5.0

Nice people, nice equipment, very convenient

Rating:

5.0

Very friendly and would recommend 10/10.

Rating:

5.0

Excellent customer service.

Rating:

5.0

This location always provides outstanding service

Rating:

5.0

Have instructions on vehicle dash information. Did not know that headlights turn on automatically when shift to drive and off when shift to park.

Rating:

5.0

The people were so helpful and kind

Rating:

5.0

Outstanding service

Rating:

5.0

The people here were very helpful and great to talk to while getting the paper work knocked out. they also helped me back up and hook the trailer up and check all the lights after connection. I will definitely use them again in 3 weeks when I need another trailer to go across country. 10 out of 5 stars.

Rating:

5.0

I will use this location again!

Rating:

4.0

Bigger sign for the uhaul property

Rating:

2.0

dropped off the trailer two days early. then I received an online invoice for charges saying I was late in returning to location. Made phone calls and said person that takes care of invoicing was not available. I will be persueing this and they will be sending me a refund

Rating:

1.0

The app for after hours return didn't work. The location only has one person that can sign out the equipment and if they are out on a tow job, you may have to wait and hour or more for them to get back

Rating:

5.0

Excellent experience

Rating:

5.0

Easy return. Awesome customer service. True southern hospitality.

Rating:

5.0

Nothing... great people at location

Rating:

5.0

I wouldn't improve anything. Great staff, gave me some helpful moving tips. Will use this one again, good location.

Rating:

5.0

Very smooth process, had no issues whatsoever

Rating:

5.0

Knowledgeable,nice, and good service. Clean restroom as well.