Customer Reviews for Lynns Service Center
(U-Haul Neighborhood Dealer)

201 reviews

118 Jamestown St   Columbia, KY 42728

(270) 384-3113

Location Hours

  • Mon-Fri: 6:30 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(270) 384-3113

118 Jamestown St
Columbia, KY 42728

Services at this Location:

Location Hours

  • Mon-Fri: 6:30 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
3.0

Customer did not leave a comment.

Gerald D. 
Rating:
4.0

Customer did not leave a comment.

CINDY M. 
Rating:
5.0

Dropped trailer off after hours as drop off location allowed it. Followed instructions on paperwork and despite trying on 2 separate IOS devices could not flag location for return. Luckily employees still at location to help. After employees attempted a couple times they were able to check returned trailer into system. Please check your online user return systems

Jeremiah W. 
Rating:
5.0

Trailer pulled well, no complaints.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

Ross P. 
Rating:
5.0

Outstanding

Ross P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

MYRANDA R. 
Rating:
4.0

Customer did not leave a comment.

teresa M. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
5.0

Great service

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Rondal S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
2.0

2nd time the dolly i ordered wasnt in truck. I grabbed one that was sitting out cause i paid for it. The check in needs better interface. It took forevervto load, which may have been.my connection, but there are no instructions, it just says please wait... my experience this time was better than last time, but not great. 😕

Lindsay S. 
Rating:
1.0

Truck had a popping in the front end. Hadn't been cleaned in a while based on the amount of dust on the dash. Still had spilled coffee spots in and around the cup holders. Mileage was off when I picked it up and of course when I went to dispute that the website wasn't working ( not a big deal as it was only 2 miles). Upon dropping off I was told to make sure it was on location by 10:00am on a Sunday (to avoid being charged an extra day). Because the location was closed on Sunday's I was charged a $20 after hours fee. I also was charged an additional $30 for fuel even though I took a picture showing it had adequate fuel to match the mileage. It was my only option at the time so I didn't have a choice but to be taken advantage of. Would not recommend anyone unless you're prepared to get ripped off.

GEORGE E. 
Rating:
5.0

I don't think you can impose on this location it was perfect very courteous people equipment cleaning easy pickup easy drop off very good experience

Wayne W. 
Rating:
3.0

Clean vehicles and properly mantinence them. Had a miss in the engine.

Amanda C. 
Rating:
3.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Did just a drop off no one at office said due to sickness

Warren L. 
Rating:
5.0

Very professional & friendly...I would strongly recommend this location for your moving needs.

Marvin N. 
Rating:
2.0

The 3rd agent managed to sort us out. Make sure if you do not have equipment at a specific location, that the customer knows where he can get the equipment and also that his equipment in fact was not booked. I wanted a 8 foot pick up and car hauler. Eventually I had to settle for a 20 foot truck and a car hauler. Thank you anyways, It got the job done.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Duane C. 
Rating:
4.0

Get a faster printer

Elizabeth G. 
Rating:
5.0

First experience with u-haul, in Campbellsville renting the same type trailer, was complicated and very unorganized. I'm glad I found this u-haul representative. This time renting was fast, easy and efficient; the return was easy and uncomplicated. Overall, this time around was first class

WILLIAM S. 
Rating:
5.0

very friendly

Phil C. 
Rating:
5.0

Customer did not leave a comment.

jay O. 
Rating:
3.0

Customer did not leave a comment.

Vickie M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

no improvement needed

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
2.0

The owner was not there, but his hired help was pitiful, unprofessional, and seemingly, didn't want to be bothered.

stephen T. 
Rating:
5.0

Customer did not leave a comment.

Tara W. 
Rating:
3.0

Rental went smoothly

david Z. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

I just wanted to take a minute and say thank you to the gentleman who helped us. We believe you went above and beyond. I would highly recommend your business to everyone I know.

Charles K. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Very Friendly Staff. made sure i had what i needed, gave me a new truck knowing I had a long way to go.

Stephen M. 
Rating:
5.0

Very friendly good. dope of place have lots of equipment here .

joe C. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
3.0

Friendly staff.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

When so you get the deposit back on my card

April C. 
Rating:
1.0

Don't rip people off! I refueled to the mark on the contract and still got charged for gas!

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Joshua O. 
Rating:
4.0

Nice people to deal with

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

ed C. 
Rating:
5.0

The measurements weren't 6X12, but we were able to get everything in it.

Brenda D. 
Rating:
4.0

Customer did not leave a comment.

linda S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
3.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Jerrica R. 
Rating:
4.0

They didn't have uhaul I reserved but we're very professional and apologized. The person I talked to sat when I called corporate very rude but the lady I talked today was friendly and took car e of priblem

Teresa M. 
Rating:
4.0

Customer did not leave a comment.

Woodrow K. 
Rating:
3.0

The vehicle was parked in the mud and had quite a bit of dried mud on the interior of the bed of the truck and some in the cab as well. Otherwise this was a positive location overall. They were friendly.

Erica M. 
Rating:
5.0

Customer did not leave a comment.

Nelson B. 
Rating:
5.0

Very accommodating for my needs. Will definitely recommend.

geraldine T. 
Rating:
5.0

Customer did not leave a comment.

george M. 
Rating:
5.0

Customer did not leave a comment.

Rodney W. 
Rating:
4.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Ronnie R. 
Rating:
5.0

Customer did not leave a comment.

scott H. 
Rating:
5.0

Extremely nice people and trailer worked great and fit my needs perfectly!

DUSTIN B. 
Rating:
4.0

Nothing

Carl H. 
Rating:
5.0

Customer did not leave a comment.

Chad L. 
Rating:
4.0

I did not like the calling and reserving. They messed up on my pick up place. If I wouldn't of called to confirm I would of had to drive 20 minutes out of my way. I did not appreciate this and was glad I had called to confirm my reservations at the correct address.

alyssa B. 
Rating:
4.0

Customer did not leave a comment.

marian V. 
Rating:
3.0

this place was closed and was goinf to be closed for several days. I had to do self check in online. due to all the hassle of getting truck i filled it back to gas level I recieved the truck despite what the dude at pick up location indicated and failed to walk out for check out inspection. THE APP tried to charge me as a result. I denied authorization. and I will go elsewhere in the future if I need to move again. I refuse to ever use uhaul again! Moving is stressful enough..this rental sent me into complete meltdown...never NEVER AGAIN!

Tenna S. 
Rating:
1.0

When asked about the money I was over charged I was told the person I needed to speak to was no longer there leaving me with no way of getting my money back

Mark C. 
Rating:
5.0

Customer did not leave a comment.

matthew A. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Customer did not leave a comment.

kim L. 
Rating:
3.0

I booked the rental on the uhaul website. The original location I chose did not carry the size truck I wanted but I did not know this until the day before I was supposed to pick up the truck. They were able to change the rental pick up location to another location equally as close, but when I got there to pick up the truck, they didn't have the truck I had reserved. So I had to call U-Haul again to find a truck. We were on a very tight schedule & this was not something we wanted to fool with. However, they were able to find me a slightly larger truck in a decent location for the same price. So they did what they could to make it right, but they should have known from the beginning which trucks were available at the first location before confirming my reservation.

Kim A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT Q. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Eugene M. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Stanley S. 
Rating:
5.0

Was very satisfied with this location, they were friendly and helpful

Melissa F. 
Rating:
3.0

Only place in Columbia. Unit was basically clean but had been sitting under a tree for a Long time so needed to sweep leaves out. Owner was Nice and very courteous

Keith D. 
Rating:
3.0

Guys where really short and rude. When asking them a question they was really rude. Asked them if there was any discount for returning it a day early and they was really rude, pretty much yelled no to me and walked away.

Preston G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
4.0

have some place with I n a 50 mile radius open later then 6 pm most were 430.... your rates are getting kinda pricey, especially the insurance rates. need to address salt rot issues both trailers were getting pretty eaten up that I had to choose from.

MIKE R. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Nothing. Great experience.

cristofer E. 
Rating:
5.0

Customer did not leave a comment.

Robyn P. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Anna B. 
Rating:
5.0

Customer did not leave a comment.

Lynn K. 
Rating:
3.0

N/a

Stanley S. 
Rating:
4.0

Customer did not leave a comment.

Joan B. 
Rating:
3.0

Customer did not leave a comment.

Anthony A. 
Rating:
2.0

Customer did not leave a comment.

Bennie G. 
Rating:
5.0

Customer did not leave a comment.

Sabrina K. 
No reviews have been submitted for this location.

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