Customer Reviews for Lytle Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lytle Mini Storage

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GEORGE R.
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Friendly!

Elizabeth M.
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have the trucks washed

Denise G.
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Customer did not leave a comment.

Francine C.
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ARMANDO V.
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Alma Z.
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Online drop off

gorgonio R.
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DON JR T.
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LARRY S.
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JAVIER C.
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Belinda G.
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Your online service is seriously lacking. I was charged for an extra day because I was the person that had the app, but not the person that turned in the truck.

Andrew G.
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Explain the online process more thoroughly. I was unaware that I would have to provide references before I could complete the process. So on a Sunday Morning all my references are asleep which prolonged the process two hours. Not so easy peasy.

Dora R.
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Friendly and service was quick.

Miriam H.
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The people were nice and helpful, but the office was in deplorable conditions. Highly recommend professional cleaner and organizer.

Gordon H.
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Service was excellent. Keep up the good work!

Dora R.
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I can not wait to rent from them again. fast and friendly service.

Nancy J.
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The lady was very nice and she was very helpful with all my questions that I had. Great service.

Rodolfo V.
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Dora R.
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Dora R.
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Dora R.
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We are satisfied with the overal experience from picking up the truck to receiving the bill. thank you,

Josue V.
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Katie B.
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They seemed helpful but the man helping us thought he was helping to save us money but had us paying WAY more than we needed to. He happily changed around my preferences because I asked and the total went down a lot. So make sure to ask questions.

Roger S.
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I do not believe there is anything that you can do you be friendly. The lady that helped us out was very awesome and I really appreciated her service and hospitality whenever I need to use the U-Haul I will definitely be using you guys great job

Amy W.
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David R.
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She was awesome and friendly and helpful ,

Denise W.
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Kevin S.
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Very friendly.

David M.
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Customer did not leave a comment.

Matthew H.
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I didnt speak to anyone at this location because we were just dropping of the truck but I have rented from this location before and they are very helpful and thorough.

Charles P.
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Customer service is awesome! Very friendly family environment.

Rebecca M.
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The equipment was well maintained and the owner was thorough walking around with my husband and showing him any issues already marked. The only problem we had was the blankets had burs on them which is a common south Texas problem.

Joe V.
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Great customer service, very friendly and I will recommend them to family and friends

Catherine V.
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Elia D.
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The office is filthy. I was afraid to sit down.

April R.
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Jason A.
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DRIVER M.
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DRIVER M.
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DRIVER M.
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Olivia M.
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We received excellent customer service through out the moving process. Catherine, the U-HAUL Representative, is clearly passionate about U-HAUL, enjoys helping people; and works well with others. We were greeted in a friendly manner, and that made us feel at home. The truck was clean and ready for service when we received it, and it performed very good through out the move. I would recommend U-HAUL to family, friends, and others, and especially this location for their moving needs. Thanks for making our move a pleasant experience. Do not change a thing. Keep providing “Knock Your Socks Off Service”. Thanks for all you do.

Melinda W.
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The truck was dirty in the cab. There was a piece of wood in the back from a previous user. The truck is way past due for an oil change. It was making a loud whining noise while it was being driven. The lady in the office was very nice though.

Rachel V.
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The lafy was very friendly.

Lynn C.
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Clean the vehicle.

Ricky T.
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Thanks for the help and great service.

Irma C.
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Exceptional staff with a friendly helpful attitude .

Irma C.
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Awesome friendly staff and the truck was the best tool for our move. Thank you.

Lana V.
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Very kind and friendly staff

Tammera T.
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Anna S.
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ernesto C.
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Erik D.
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Konnie R.
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CHRISTI V.
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Samantha R.
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Sherry K.
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The Vaughns are super nice people!! They made the whole experience easy and even recommended some money saving tips!

VICTOR M.
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jeffrey M.
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Gareth B.
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Ira C.
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Tammy J.
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It was rainey and we were cold and soaked..didn't plan on having to get a uhaul but due to the rain we had no other choice-- she gave us an extra day at no charge. I would use this couple anytime... thank you for having such good people on your team!! Tammy

Ira C.
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Very nice and easy to deal with concerning the return of our rental truck. Thanks. Will see you again soon for our big move to Lytle!

Otis S.
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Daniel C.
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Felt welcome there. Super friendly staff

Debra H.
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Jonathan D.
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Julie R.
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The office was super dirty and smelled like dog pee will never go back to this uhal location

David S.
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Zachary P.
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serena M.
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Reserved truck was not available at our Austin location, so we had to call around to find a truck ourselves, ended up driving 200 miles round trip to get one! Not a great system, won't recommend uhaul in the future. :/

Guy M.
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My experience was awful I reserved a truck in Castroville, Texas. I went 56 miles to confirm my reservation because I could not get anyone to answer the phone. After getting there the clerk informed me she had no truck, as she had already rented it to a regular customer a few minutes earlier. When told I had made my reservation 2 days earlier. She replied she may get one the following day but no guarantee. I was told I could drive another 15 miles to get a truck if I wanted it is hat bad! Since I had scheduled help to move me I had no choice. I get to Lytle. Texas and explain I had a reservation for a truck 2 dozen pads and a dolley with 100 miles included for $98.00.. Since out of 4 locations in Uvalde none had trucks and corporate gave me this deal for me going to get the truck and earn my business. The lady explained no corporate was wrong I would pay $134.00 and some change for a truck, dolley, and 1 dozen blankets or I wouldn't get the truck. I had no options at this point. I had already bought $113.46 worth of boxes, tape, and bubble wrap. I have used U-haul 20 plus times in my military career and post career never have I been treated like this. I called to corporate and complained. Big deal they gave me a $50.00 refund. Huh, that is because you have a guarntee that says if your truck isn't ready you'll gladly refund $50.00. News flash my fellow active duty and veteran members use anyone but U-haul if this is how they do business now go with someone else....I'm moving again as this is a one year assignment and I can promise you with a full refund on this move for there total disregard for my business I will never use u-haul or recommend them to my junior personnel...

Deborah C.
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I was told I could drop off the trailer at Brown Equipment Rental at 177881 I-35 S as they had a 24 hour drop off. When we went there on Sunday, July 3, the gate was locked and I was unable to leave it there. I found out on Tuesday, July 5, that I could have left the trailer on the outside of the locked fence, but I did not feel this would be safe to do. If you are going to have locations that state they have 24 hour drop off, they need to have a secured location to leave your equipment. Anyone could have picked up the trailer if I had left it outside the locked fence. I would have been responsible for it if this had happened. Not a good situation in my opinion.

Timothy G.
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Steven S.
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Thank God for the pickup and drop off location. They were the only people to help me with concern for my experience. I reserved a truck a week in advance and the truck was not avaiable and i had to use a smaller truck. The 1-800 number people i called when i want to drop off the truck , the lady that took my call was rude and didnt give a shit about any issues i had. The drop off place was closed and she told me to leave the key under the mat and leave it open. I said ok until she said i would be responsible for the truck. That is stupid advise. I had to wait until monday until they opened to drop the key off before i could drive 5 hours back home. This experienced sucked excepted for the truck did great, I will never use U haul again. steve.

Brian H.
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The auto transport trailer was never qc'd. We blew the right rear tire tire about 2 hours into the trip. We had to wait for 3 hours for repairman to arrive. The repairman looked at all tires and the left rear tire has 3 flat spots and there was a huge gash/cut in the tire. Called in to try to get some sort of refund/adjustment since our whole trip was delayed and we were given an unsafe trailer to transport our show truck 1300 miles across several states from Texas to Las Vegas

Veronica C.
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The person completing the rental was not very well versed in the system. She called the 1800 number for assistance at which that point the person who assisted her was rude to both the Lytle worker and my husband. We had originally completed an online rental for a 20' truck and the location only had a 15' truck. The worker needed help fixing the charges and the 1-800 worker told them that because we had completed it online, they could change the charges and wanted to overcharge us! Absolutely horrendous customer service at the 1800 number and she was extremely rude to my husband. ABSOLUTELY UNACCEPTABLE. The process took well over an hour to be completed.

Walter J.
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Elisandra M.
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Jeena L.
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Clerk lied about insurance!!!!! I told UHaul I did not want the insurance. 5-10 after I drove off I called her and she said it was added by UHaul and she would call and get back to me. She NEVER did! Very disappointed in this location. Also the fact that I had to be rescheduled after hours the night before my move when I already ready had every one lined up to be at the house at a certain time. This caused a 2hr delay....the please where I was set to pick up the truck opened at 8 a.m. and I was getting a 17ft truck, then sent to a place that opened at 9:30 and only had a 15ft truck....that barely fit my stuff in it. Over all very very unhappy with this process. Please call me for further discussion.

MICHAEL S.
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Excellent service at both ends. Thank you to each person involved in my U-Haul experience and I will recommend them to anyone.

Dana H.
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The truck I got had bald tires on the back and spent most of the two days I had it stuck in the yard! When I called for help getting it out, I was going to be charged another 250.00 to get help. I feel I over paid for a truck that didn't do me much good! I will never rent from uhaul again because I have never had a good experience with them.

genie E.
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KELLEY N.
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They were great.

joshua M.
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Karyn A.
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Christi V.
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Sidney H.
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Equipment was clean and worked well. Thank you.

DANNY M.
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Jesus C.
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ALFREDO A.
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Jack S.
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FRANCIS L.
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This provider was just the middle man and could not assist me in the problem originating from the original request for services.

Martin C.
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Great service.

ronald V.
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Customer did not leave a comment.

WILLIAM V.
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The experience was nice. They got me exactly what I needed so I didn't have to make multiple trips. I would highly suggest this U-Haul location to everyone else.

Gabriel L.
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What an awesome experience. Staff in lytle mini storage we're outstanding. Saved me 80 bucks! Thanks!!!

JOHN M.
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DOLORES R.
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Deborah Deagen F.
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The people there were very helpful and courteous. The only problem I found was the $0.89 per mile. That was extravagant considering the cost of the rental. A one fee principal for day usage would have been better. There was no mention of the mileage charge on your web site. Otherwise it was okay.

BRYAN T.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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