Customer Reviews for Lytle Mini Storage
(U-Haul Neighborhood Dealer)

207 reviews

19250 Somerset St   Lytle, TX 78052

(830) 772-5045

Office Hours

  • Monday:
    Closed
  • Tuesday - Friday:
    9:30 am - 12 pm / 1:30 pm - 5 pm
  • Saturday:
    9:30 am - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 9/27/2025: 10:00 am - 12:00 pm

Services at this Location:

Contact Us

(830) 772-5045

19250 Somerset St
Lytle, TX 78052

Services at this Location:

Office Hours

  • Monday:
    Closed
  • Tuesday - Friday:
    9:30 am - 12 pm / 1:30 pm - 5 pm
  • Saturday:
    9:30 am - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 9/27/2025: 10:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

PATRICK B 
Rating:
5.0

Nothing the worker there in Lytle was excellent.

CINDY T 
Rating:
5.0

AMAZING CUSTOMER SERVICE. OVER AND BEYOND CUSTOMER SATISFACTION! A+A+A+

RODOLFO B 
Rating:
2.0

Spiders nest inside the driver cabin of the truck, U-Haul representative did not and was not willing to help get another truck despite the dangers of have a huge nest right by the driver seat. Horrible.

FAITH G 
Rating:
5.0

Katherine was wonderful, greeted us with a smile had everything ready when we arrived, and treated us like family

JOHN C 
Rating:
5.0

Great customer service in lytle Texas

CRISANTO M 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

My agent fid all she could to supply a truck last minute. Thank you.

jose e 
Rating:
5.0

We had the pleasure of being assisted by Cat and she was wonderful. Courteous, quick, knowledgeable and professional. Would absolutely recommend her location.

Sapeer R 
Rating:
5.0

Nothing customer service was great! I will come back here when I need it again.Aciano

Aciano E 
Rating:
5.0

Nothing customer service was great! I will come back here when I need it again. Aciano

ACIANO E 
Rating:
5.0

N/A

FERNANDO M 
Rating:
2.0

The employee did not walk with us to the vehicle and double check the gas or current mileage resulting in her over charging us by more than $1,500.

JESSIE R 
Rating:
5.0

It was a wonderful experience and the Custer service was outstanding.

CHERRI P 
Rating:
5.0

Everything was good for the occasion

ALBERTO C 
Rating:
5.0

No improvements ,lady in office was patient explaining everything very professional easy to deal with in this time of moving would highly reccomend lytle storage

DIANE G 
Rating:
5.0

No improvements ,lady in office was patient explaining everything very professional easy to deal with in this time of moving would highly reccomend lytle storage

DIANE G 
Rating:
3.0

Customer did not leave a comment.

Logan C 
Rating:
5.0

Everything was good for the occasion

ALBERTO C 
Rating:
2.0

The employee did not walk with us to the vehicle and double check the gas or current mileage resulting in her over charging us by more than $1,500.

JESSIE R 
Rating:
5.0

It was a wonderful experience and the Custer service was outstanding.

Cherri P 
Rating:
5.0

Customer did not leave a comment.

Cynthia H 
Rating:
5.0

N/A

sylvin w 
Rating:
5.0

Customer did not leave a comment.

Matthew P 
Rating:
5.0

Customer did not leave a comment.

Keith W 
Rating:
5.0

Nothing! Great job making it easy to rent on a Holiday. Thank you!

Pablo R 
Rating:
1.0

The address wasn’t correct! And the woman was annoyed that we were given the wrong address. I will never ever ever rent from U-Haul again. The worst $3,000 spent for a subpar experience.

Fidel B 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
Rating:
5.0

UHAUL customer for life :)

TERRENCE J 
Rating:
5.0

Everything was very good The people running the rentals were very friendly and helpful Five stars

DONNAH H 
Rating:
5.0

Every thing was great there very friendly and helpful though out the rental process 👍🏻

Terry W 
Rating:
5.0

Customer did not leave a comment.

LINDA C 
Rating:
5.0

Customer did not leave a comment.

Karen P 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Customer did not leave a comment.

Andrew A 
Rating:
5.0

Great customer service at the Lytle Location. Coming back here again for sure. Thanks!

James C 
Rating:
5.0

The women was great I was very impressed

Dina J 
Rating:
5.0

Customer did not leave a comment.

Jessamyn S 
Rating:
5.0

Support the manager, who goes out of her way to deliver excellent customer service! She is a joy to work with.

Wayne V 
Rating:
5.0

Customer did not leave a comment.

Jessamyn S 
Rating:
5.0

Customer did not leave a comment.

Jessamyn S 
Rating:
5.0

I want to thank Lytle mini storage. It was quick and easy to rent the truck! The U-Haul representative is outgoing and nice! I will seem then again! Happy new year to all!

Jeronimo C 
Rating:
5.0

The Location I went to, she was awesome and very helpful (Lytle Texas)

Michael A 
Rating:
4.0

Customer did not leave a comment.

Andrea A 
Rating:
5.0

Customer did not leave a comment.

JUAN R 
Rating:
5.0

Customer did not leave a comment.

Pepito G 
Rating:
5.0

Lady in the front office was very nice and helpful.

Jose L 
Rating:
5.0

Catherine helped us to check in with a professional hospitality, and very nice person to talk with. We would rent U-Haul from her any day! Thankyou Catherine, for all you did for us!!

Ray B 
Rating:
5.0

Nothing. The manager of this location has always maintained a professional and courteous attitude. Customer service is top notch and always satisfactory. Definitely will recommend this location to everyone.

Wayne V 
Rating:
5.0

Great Customer Service!! Will definitely recommend and come back to this location.

Juan L 
Rating:
5.0

Customer did not leave a comment.

mary m 
Rating:
5.0

Always a great experience at Lytle Mini storage. Catherine is knowledgeable, professional and friendly.

Wayne V 
Rating:
5.0

Great experience. Catherine was very helpful and knowledgeable.

Wayne V 
Rating:
5.0

Catherine was awesome to work with. She took care of everything and got us the truck we needed when we needed it. Would definitely use again.

Mark B 
Rating:
5.0

Easy drop off, they checked the truck immediately and I was on my way in less than 10 minutes…

alfredo l 
Rating:
5.0

Customer did not leave a comment.

Wayne V 
Rating:
4.0

Catherine understands Customer Service. She goes above and beyond to help customers get the equipment they need.

Wayne V 
Rating:
5.0

Everything was perfect. Catherine should be president of UHaul. She understands Customer Service.

Wayne V 
Rating:
5.0

Our representative was so helpful and very professional

Joe C 
Rating:
5.0

Customer did not leave a comment.

George M 
Rating:
5.0

Customer Service was great. Thank you Catherine for all your help.

James C 
Rating:
3.0

Customer did not leave a comment.

Ronald G 
Rating:
1.0

Catherine at Lytle Mini Storage was very helpful and good customer service. But Moving Magic thru Moving Helpers was a nightmare, Moving Magic were to meet me at the Public Storage in San Antonio at 11:00am, I p/u my 26ft U-Haul truck and drove to the storage unit just in time to get a text from Moving Magic that they would not be there before 2:30 pm if by than. I returned my rental truck and drove back to Lubbock Tx. The trip cost me $600. And was unable to get my load to Lubbock. I would never use Moving Magic to help load anything for me again, poor,poor,poor, service. And you pay them up front. They should change there name to Moving Nightmare. Don't use them, They will screw you.

craig r 
Rating:
5.0

Customer did not leave a comment.

Ashley C 
Rating:
5.0

Best customer service

ESME C 
Rating:
5.0

Customer did not leave a comment.

Shawn B 
Rating:
5.0

Customer did not leave a comment.

Fernando A 
Rating:
4.0

Customer did not leave a comment.

Deborah H 
Rating:
5.0

Customer did not leave a comment.

Dora R 
Rating:
5.0

Customer did not leave a comment.

JUAN R 
Rating:
5.0

Customer did not leave a comment.

alyssa p 
Rating:
5.0

Customer did not leave a comment.

Jason G 
Rating:
5.0

I live around farmland so difficult to connect and once connected stopped halfway. I called uhaul and Mr. Jeffrey Haines helped me finish my return of vehicle.

Aracely R 
Rating:
5.0

Best service ever at any U-Haul dealership. Catherine was helpful, knowledgeable and business like. Good experience all throughout the rental.

Wayne V 
Rating:
5.0

Keep up the good work and they explain everything I wanted to know and they chose the right truck for me to move out and again keep up the good work yes !!!

richard v 
Rating:
5.0

Receptionist was very nice and helpful. I appreciate the good customer service at this location. Location was also safe and secure.

Laura C 
Rating:
5.0

Customer did not leave a comment.

Belinda T 
Rating:
5.0

Customer did not leave a comment.

Sarah P 
Rating:
5.0

Customer did not leave a comment.

marshall c 
Rating:
5.0

The truck boxes inside was dirty

BABA B 
Rating:
5.0

Amazing customer service!! I will always go through the Lytle Location!

Vicki L 
Rating:
1.0

This review isn’t fair. The piss poor service provided by uhaul was incredibly frustrating. Still being charged $100 after being on the phone for at least an hour and a half on the phone only to not get the truck that night is completely unacceptable. I will not be utilizing this service again any time soon. The only good thing about this experience was Catherine. I feel I am entitled to a full refund based on the quality and inconvenience of the services.

Kristin K 
Rating:
4.0

Customer did not leave a comment.

Carolina R 
Rating:
5.0

Keep up the good work

Gemini J 
Rating:
5.0

Customer did not leave a comment.

lineisha g 
Rating:
3.0

My experience was the worst ever for renting a truck. To qualify I spent 33 years in the military and over 20 moves. The Issues was not the Location but U-Haul It self. Took over 1.5 hours to get truck. Your app is horrendous. The person on the phone with me for that hour and a half agreed so you need to get this fixed. Drop off app didn't work either and took U-Haul 2 hours for my call back...this is unacceptable. Bottom Line if I cant get a rep on the phone in a few minutes and your app gets fixed . I will never use you again. The Only reason I am even giving you feedback is because the Lady at the Lytle went out of her way and she had to call U-Haul to get my issues fixed.

Doug S 
Rating:
1.0

I had initially been planning to pick up truck early in the a.m. using your app but uhaul called me and asked me if 9:30 am was okay because they wanted me to wait till the business was open, i said sure. I showed up at 9:30 and the lady at the counter told me my keys were in the lock box outside and to use the app to get them. I downloaded the app and had to sign up before i could proceed. Then the app connected me with an agent through text who said they would work on getting me approved. I told them they should have done this days ago when i reserved truck, they told me they can't do that. So i waited for them to finish so i could get code. When it came time to return the truck i asked the lady behind the counter if she wanted me to put the keys back in the lock box or give them to her. She looked annoyed and said she would handle it when she had time so i gave her the keys and left. I won't rent from uhaul again. Thanks, Josh Mills

Josh M 
Rating:
3.0

Customer did not leave a comment.

Gena G 
Rating:
5.0

Make sure the traffic system is always available for the dealers.

Wayne V 
Rating:
2.0

Cleaning charges and gas charges were false. A great way for location to make some money. First and last time I use uhaul

ERIK R 
Rating:
3.0

the front wheel on the drivers side was on the verge of having a blow out. the tire was dangerously worn on the inside of the wheel. the truck as a whole was dirty, i found a corn dog under the seat and it smelled of cigarettes. THIS IS A REVIEW ON THE TRUCK NOT THE LOCATION

RUDY M 
Rating:
5.0

Customer did not leave a comment.

MARK L 
Rating:
5.0

Great customer service! Equipment was ready on time and in excellent condition. Could not be happier with this U-Haul location.

MARK L 
Rating:
5.0

The young lady was so helpful thank you

CYNTHIA G 
Rating:
5.0

Customer did not leave a comment.

Richard T 
Rating:
5.0

Customer did not leave a comment.

HENRY C 
Rating:
1.0

Ran the vehicle it was coved in cigarette ash and stinks, burn holes in the seats the steering wheel looks like someone was eating it. the seat bottom it self was broken worst rental ever

JERROLD C 
Rating:
5.0

We have recommended this location to others.

Dora R 
Rating:
5.0

Employee was very helpful and friendly! Best U-Haul location I have ever visited!

Donna W 
Rating:
5.0

Nothing service was great

JESSE S 
No reviews have been submitted for this location.
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