Thank you to Katherine for explaining and walking me through my move! I appreciate you. Kala
KALA B
Customer Reviews for Lytle Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was easy to pickup and drop off truck. Truck was clean and ran well. Only complaint was that the truck smelt like cigarettes when they are supposed to be non smoking.
Michael HIt was good.
GRACIELA TNothing
Rae CI don't understand why they charge me more money. It's freaking ridiculous.
VERONICA EThe only suggestion is that I had to go physically to reserve since no one answered the phone after several attempts.
Luis RAll.was great
ADRIANA REverything is good
Daniel ONothing the worker there in Lytle was excellent.
CINDY TAMAZING CUSTOMER SERVICE. OVER AND BEYOND CUSTOMER SATISFACTION! A+A+A+
RODOLFO BSpiders nest inside the driver cabin of the truck, U-Haul representative did not and was not willing to help get another truck despite the dangers of have a huge nest right by the driver seat. Horrible.
FAITH GKatherine was wonderful, greeted us with a smile had everything ready when we arrived, and treated us like family
JOHN CGreat customer service in lytle Texas
CRISANTO MMy agent fid all she could to supply a truck last minute. Thank you.
jose eWe had the pleasure of being assisted by Cat and she was wonderful. Courteous, quick, knowledgeable and professional. Would absolutely recommend her location.
Sapeer RNothing customer service was great! I will come back here when I need it again.Aciano
Aciano ENothing customer service was great! I will come back here when I need it again. Aciano
ACIANO EN/A
FERNANDO MThe employee did not walk with us to the vehicle and double check the gas or current mileage resulting in her over charging us by more than $1,500.
JESSIE RIt was a wonderful experience and the Custer service was outstanding.
CHERRI PEverything was good for the occasion
ALBERTO CNo improvements ,lady in office was patient explaining everything very professional easy to deal with in this time of moving would highly reccomend lytle storage
DIANE GNo improvements ,lady in office was patient explaining everything very professional easy to deal with in this time of moving would highly reccomend lytle storage
DIANE GEverything was good for the occasion
ALBERTO CThe employee did not walk with us to the vehicle and double check the gas or current mileage resulting in her over charging us by more than $1,500.
JESSIE RIt was a wonderful experience and the Custer service was outstanding.
Cherri PN/A
sylvin wNothing! Great job making it easy to rent on a Holiday. Thank you!
Pablo RThe address wasn’t correct! And the woman was annoyed that we were given the wrong address. I will never ever ever rent from U-Haul again. The worst $3,000 spent for a subpar experience.
Fidel BUHAUL customer for life :)
TERRENCE JEverything was very good The people running the rentals were very friendly and helpful Five stars
DONNAH HEvery thing was great there very friendly and helpful though out the rental process 👍🏻
Terry WGreat customer service at the Lytle Location. Coming back here again for sure. Thanks!
James CThe women was great I was very impressed
Dina JSupport the manager, who goes out of her way to deliver excellent customer service! She is a joy to work with.
Wayne VI want to thank Lytle mini storage. It was quick and easy to rent the truck! The U-Haul representative is outgoing and nice! I will seem then again! Happy new year to all!
Jeronimo CThe Location I went to, she was awesome and very helpful (Lytle Texas)
Michael ALady in the front office was very nice and helpful.
Jose LCatherine helped us to check in with a professional hospitality, and very nice person to talk with. We would rent U-Haul from her any day! Thankyou Catherine, for all you did for us!!
Ray BNothing. The manager of this location has always maintained a professional and courteous attitude. Customer service is top notch and always satisfactory. Definitely will recommend this location to everyone.
Wayne VGreat Customer Service!! Will definitely recommend and come back to this location.
Juan LAlways a great experience at Lytle Mini storage. Catherine is knowledgeable, professional and friendly.
Wayne VGreat experience. Catherine was very helpful and knowledgeable.
Wayne VCatherine was awesome to work with. She took care of everything and got us the truck we needed when we needed it. Would definitely use again.
Mark BEasy drop off, they checked the truck immediately and I was on my way in less than 10 minutes…
alfredo lCatherine understands Customer Service. She goes above and beyond to help customers get the equipment they need.
Wayne VEverything was perfect. Catherine should be president of UHaul. She understands Customer Service.
Wayne VOur representative was so helpful and very professional
Joe CCustomer Service was great. Thank you Catherine for all your help.
James CCatherine at Lytle Mini Storage was very helpful and good customer service. But Moving Magic thru Moving Helpers was a nightmare, Moving Magic were to meet me at the Public Storage in San Antonio at 11:00am, I p/u my 26ft U-Haul truck and drove to the storage unit just in time to get a text from Moving Magic that they would not be there before 2:30 pm if by than. I returned my rental truck and drove back to Lubbock Tx. The trip cost me $600. And was unable to get my load to Lubbock. I would never use Moving Magic to help load anything for me again, poor,poor,poor, service. And you pay them up front. They should change there name to Moving Nightmare. Don't use them, They will screw you.
craig rBest customer service
ESME CI live around farmland so difficult to connect and once connected stopped halfway. I called uhaul and Mr. Jeffrey Haines helped me finish my return of vehicle.
Aracely RBest service ever at any U-Haul dealership. Catherine was helpful, knowledgeable and business like. Good experience all throughout the rental.
Wayne VKeep up the good work and they explain everything I wanted to know and they chose the right truck for me to move out and again keep up the good work yes !!!
richard vReceptionist was very nice and helpful. I appreciate the good customer service at this location. Location was also safe and secure.
Laura CThe truck boxes inside was dirty
BABA BAmazing customer service!! I will always go through the Lytle Location!
Vicki LThis review isn’t fair. The piss poor service provided by uhaul was incredibly frustrating. Still being charged $100 after being on the phone for at least an hour and a half on the phone only to not get the truck that night is completely unacceptable. I will not be utilizing this service again any time soon. The only good thing about this experience was Catherine. I feel I am entitled to a full refund based on the quality and inconvenience of the services.
Kristin KKeep up the good work
Gemini J