Customer Reviews for M And S Convenience
(U-Haul Neighborhood Dealer)

Rating:

1.0

They do frudent activity in recording the mile out. The receipt mile out and the actual dashboad mile rating was not same. It seemed someone drive previously out of the record and they tried to adjust this with later booking.

Rating:

1.0

Really poor service and location Don’t understand why U Haul would have them as service providers

Rating:

4.0

Paying for gas after paying the rate for the vehicle use was baffling to me. It was my first experience and I did not enjoy it.

Rating:

3.0

Original location was Jo Jo mart and the truck was not there. The gentleman was helpful in contacting U-Haul rep to find out new location. U-Haul was to call me about the change in advance but no call was given. Not locations fault but disappointed with U-Haul for not notifying me

Rating:

1.0

No over lapping system. If I book for 9:30 my van should be ready at 9:30. I had to wait till 10:30 for my van and I had a moving service at 10:30. Thankfully they were accommodating but imagine if they were not? I would have lost our on my movers money

Rating:

1.0

dirty equipment ordered was not with truck

Rating:

1.0

Smell of cigarettes too much.

Rating:

2.0

There was a language barrier and things needed to be repeated in order to communicate. Also, it was very frustrating to have to go through all of the information again when it had already been completed on line. The person at this location could not access the completed forms and we had to go through it all again. The location would benefit from having staff that are fully educated in the process of renting out vehicles. We had to ask about things such as prior damage on the vehicle ourselves and request a walk around. This should be a part of the rental process... how is a customer to know that spots marked with a "star sticker" have been noted already ?