Everything went well except that when I arrived at my reserved time the key was not in the lock box. I had to wait for the owner to arrive at the store so he could locate the key. I was there at 9 am, the owner showed up at 9:30, I got the key (which was located in the drop box) at appx, 9:40 am. The owner of the store was apologetic though. Other than that, everything else went smoothly.
Natasha L
Customer Reviews for MR Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stop charging people so much I paid 479 for the 2 weeks then got charged another 374.59 when I dropped it off I also had to put has in the truck everday it was a gas hog put more Van's and f150 at locations
Kyle MThe application had difficulties which took longer for me to get the ihaul
Jodyanne SDo not charge twice for the same service
JUAN AIt was great.
Karen PMAKE SURE ALL YOUR RENTAL PLACES ARE AS GOOD AND PROFESSIONAL AS THE ONE I USED!!!
William KExcellent service from the beginning to the end. Will be using them again soon.
James MThe lady helped me a lot and I really appreciate it!
Steven DYou are really overcharges, and then I had a problem with getting my money back and where they overcharged me for that
Carol ENavigating the app was cumbersome. I had to have live interactions with the store, and the employee (Marcy) was SO very helpful and kind. She really went out of her way to adjust everything on her end to enable the app functionality on my end. Ultimately, I discovered that I could NOT complete all requirements on the app and that I should have checked my email, too. Without Marcy's assistance I would have really been in a bind! PLEASE reach out to thank her for representing UHaul in such a positive way.
Wendy JKeep up the good work.
RONALD JIf you don't pay attention you won't find,the lady was very friendly
Patricia PWe did not interact with anyone as the return was on a Sunday.
FRANKLIN JNothing
RICHARD RThe U Haul rental was so helpful in moving our furniture. Everything was really nice. Thanks
Wanda BShe was really nice and answered my Questions. Great customer service 👏
latonia wNo issues
Manuel MShe was personable, professional, and curious.
barbara vThe U-Haul app is not user friendly. The person at the pick up location was very helpful
Teresa FNothing I can see
ALVIN BShantel was great. She went above and beyond to help me find out why I was not being allowed to rent from Uhaul. I have never had any Uhaul location to take this kind of interest or time with me and a reservation issue.
Kevin CN/A
Samuel JQuick and easy pickup and delivery
THOMAS LChantelle gave excellent customer assistance
Charity SGive an accurate mileage price. Was told by the rep on pickup that the rate would be .69 per mile, was charged .99 per mile. The vehicle was filthy; dirt and debris everywhere, trash, empty chip bag and no air conditioning. My next rental will not be with U-haul. I’ve never had an issue with Penske or Ryder.
Aaron MFriendly staff
David DClerk was very helpful in explaining all paperwork. Made sure I was able to hitch the trailer correctly
Pauline OThe 24/7 pick up sucks
Ashley PI literally got scammed that’s how I feel cause I literally drove like maybe 32 miles and I got my receipt and it said I drove 331 miles so my account was charged $299 when I kno for a fact I didn’t and my landlord can prove it cause the truck was parked all night at my apartment and we have cameras but I guess they needed the money more than me but taking away from my kids so no I wouldn’t recommend this place to anyone
Tarah MEverything worked according to plan and the dealer, Ricki, was very capable, polite, and accommodating!
KERRY CI paid for the dolly and it was not there when we picked up the truck. The check in process was a little long - we eventually had to call in our information because it would not confirm our identity.
Shawn WThe dealer, Ricki, was highly capable, friendly, accommodating, and customer-service oriented. She had the truck ready and the key pickup available just as promised. The truck had a cargo door lock included and a hand truck and blankets were on the truck, although I didn’t use them and was not charged for them, but they were readily available if I had needed them. The location was well-lighted and I had no hesitations about leaving my car there for the day. I’ve rented UHaul trucks many times and this is the best dealer I’ve worked with. I would have no hesitation recommending M R Furniture and Ricki above any other UHaul dealer in this area!
Kerry CTrain employees on how to use the computer system for check ins. NOT the employees fault, but the companies fault for not making sure employee was trained properly
THOMAS Lnone
THOMAS LThe vehicle was not ready when I arrived. There was trash, blankets, and dollies inside the truck. The vehicle also did not have half a tank as stated on the paperwork . The employee was nice but she was at the location alone. I guess she was trying to manage the place by herself and didn't have time to clean the truck out . She told me to call her if there was an issue with the gas. I didn't bother. I just filled the tank back to 1/2 before dropping it off. The truck also had a leak above the attic space. Some water got on my belongings but nothing was seriously damaged. I reported this at the drop off location.
Cameron GI'll b seein y'all again ,ty for the dolly use, was exactly what I needed
Jon GWas not able to select that the trailer was clean. App forced me to choose the option that the trailer needed cleaning. Trailer was clean when returned. Need receipt
NICHOLAS BThe trailer was junk. The lights were off and on then finally just stopped. Had to wait appx 2 hours for road service. They never stopped flickering. The brakes were grabbing and caused me to stop appx 15 times and pump them to get them to release. The entire trip was a nightmare because of the trailer. The lady who rented me the trailer was wonderful like always. Uhaul has still not sent her any jacks making it a very unpleasant task just to get hooked to the trailer. I'd ask for a refund but I'm sure that would fall on deaf ears. For some reason I got hit with an additional 30.00 plus some change charge. I really an considering finding some other trailer rental company.
Letha GKind and helpful, also great furniture finds.
Stefanie C