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Kathy A
Customer Reviews for M and D Feed Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a bit of trouble. Management was excellent. Very satisfactory service.
JACK KGreat customer service!
RYAN HEverything went smoothly and efficient. The equipment was ready when we arrived. The staff was friendly and knowledgeable. Great experience!
LAWRENCE GGreat friendly location.
DAVID WHave free WiFi on site as this location has almost no cell service. It was difficult to upload all the photos and location data.
Philip BCharged me 1400 for their mistakes and tried to put me in jail for stealing uhaul when I reported it broke down on day one rental 5 days later they still didn't pick up and reported stolen
Aimee AI had ordered a 5 by 8 about a month before I needed it to let them have plenty of time to get one in but then u-haul notified me the night before I was to pick it up that they no longer had one available so I would have to go elsewhere to get one
Rodney DReally easy to drop of the trailer. Location very accessible.
James Asaftey chain hook was broken and tire low on car dolly
PAUL RLocation was good for us
KYLE SGreat communication and experience
Steven JI am very upset about the way the owner treated us. When booking though Uhaul the opening time said 8:00am and that is what I needed. I own a business, and I frequently rent your trucks to help me make local deliveries. The "owner" of this establishment didn't arrive till 9:00am and then proceeded to tell us we were wrong and that he doesn't open till 9:00am. He was rude and didn't care at all that we had waited for an hour on him to show up and that there is a discrepancy in his hours of operation and what Uhaul has on the website.
Luke SGreat customer service and speedy. Will continue to use M and D Feed Store for all trailer and U-Haul needs
TRAVIS DCharge me an extra day and an extra safetow ,I returned the trailer by 2 pm (1:52 pm) ,I won't rent from them again !
JOSEPH MVery good customer service
Wendy RDropping off here wasn't bad at all. Quick and easy. Maybe because corporate wasn't involved.
James WWe had no complaints. We was happy with our service there.
Sherrita SVery friendly staff and quick check in. Thank you. Dan.
Daniel SNo
James PVery helpful and friendly made it a good experience will use them again
Mindy DSuper easy pick up and very nice to deal with!
Alan RNothing
Michael GWe were given no option for dropping off the trailer at a U Haul location in town, driving about 30 miles to M&D feed store to drop off the trailer, passing the local U Haul location both ways, wondering why we couldn't drop it off. At M&D, they told us where to put the trailer and I had to unhook it and roll it back and down a slight incline to where they told me they wanted it, being drug a bit to keep it from smashing into the fence. I'm 71 and I"m writing this review at 1:30 AM because the leg cramps I'm having as a result are keeping me awake.
Michael DI had requested a closer location to my load location. Then charged the extra miles from truck pu
Debra YVery clean nice and very helpful
CYNTHIA MGreat customer service
TONY HVery smooth drop off. Great people and very professional
NOL JLiterally put gas in it at there expense gas station and made sure it was exactly where it was when we got it and they charged extra for gas saying we didn’t put enough in it!
Robert HThe windshield was so dirty I couldn’t see out of it at night with oncoming traffic. Also, both the doors had the seals loose causing the driver door to pop open once during driving. This truck needs some work to ensure it is safe for people to use.
Melissa BWe dropped off the unit after closing time. I spoke with Mike the next morning, good experience, but I never received an email, as he stated I would to show that the trailer we rented was returned and my rental finalized.
Sandra HMike wasn't able to complete transaction without incident. I was overcharged for my auto transport and $75 extra was taken out of my bank account beyond what I was verbally charged. I didn't sign anything nor was I given a copy of the contract to look at before I left with the equipment. I would like a refund of my $75. I'm a disabled senior citizen on a fixed income.
Pamela SI can’t imagine how it could have been better. Very professional.
Terry AThe staff at this location was top notch! We had some system issues but they were awesome in follow up and letting me know when it was back up and running so I could get the pick up done.
Blayne CVery friendly customer service! Renting the uhaul online and completing the rental when I picked it up was flawless and extremely quick. I would use this location for future uhaul rentals before going anywhere else!!
Kristie DMike was super friendly and professional.
JOHN BMike was very friendly and processed me out quickly.
LARRY TPut contract in a drop box.
Jasper SAfter completing a online reservation for a trailer pacifically put in location drop off was charged one amount for 2 days then contacted told that was incorrect price for the rental ask to bring back trailer one day later from a two-day pay no reply from management as to refund or anything what bad and poor experience I would recommend not using U-Haul whatsoever
Michael HI could not ask for a more pleasant experience. Equipment was there and ready to go. The owner was well prepared and we were in and out quickly.
David R