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BRIAN S
Customer Reviews for M1 Food Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy process
JAMES NEasy pick up and personal staff
James NEverything is great, keep up the great work
ROLANDIS NEverything went well. Good experience. I did have to drive out of the way 12 miles but understand that there were valid reasons. So I am good.
PETER KVery convenient thanks.
LAKEISHA LThe process was very quick and efficient. The truck was in good conditions.
JESUS SNothing always a pleasure working with this location
Jimon AProbably the best UHaul experience I've had, they have exactly what you reserve, very timely and communicative. Very helpful, and kind. M1 is a great place!
MARY SFast and friendly service.
GREGORY JCustomer service was fantastic. The agent was very polite and knowledgeable. My only critique is the inside of the truck really needs to be washed down. I had concerns about my furniture being placed in there as the floors were really nasty. Other than that, it was a great experience.
SHANTE GI scheduled for 9:30 and my location was close at first but got changed to much further away and I didn't realized they opened at 10 so I had to wait for 30 minutes. Car smelled like smoke.
MARCELLO LKeep it the same 😃
David BI initially went to the location downtown off Tucker. Horrible experience as they could not locate the truck I was assigned. Continued to play in my face as if I wasn't looking well enough for the truck. Then sent me 25 minutes away to get a truck from another location which was on pope, after almost a hour and a half of trying to locate the lost truck. The fact they don't keep up with inventory is beyond me. They delayed my plans of taking my items to the city dump due to their inability to provide me with the truck I needed. I was Supposedly credited but it is now going on 5 days no credit.The U-Haul location on pope is inside of a corner store. Very unprofessional and congested. I also had to wait while the U-Haul representative stood checking people out at the cash register located at the front of the store. People who came in after me and was there buying snacks or other items. Once he finally helped me he Gave me a truck with no gas that was filthy and also inconvenienced me for time.which . Very uncomfortable especially due to U-Haul location the uhauls are also parked on a lot that customers park on for the corner store very congested and unsafe. Also the trucks check engine light came on for a Cadillac converter hours after receiving the truck.
Jordan BDidn’t receive a receipt and the total was pose to be 309.00 but was 338 and I’m not sure why.
terrice sThey rented me a truck with no air this was horrible 100 degree and no air
RODNEY CNothing everyone was professional
Jacqueline RHave more than one person at the counter. Wait time for service was a little long.
Helen DI have to give my card number everytime I go I can never just pick it up in the key box like I set it up for and I believe they are using my personal information I had to change my debit card because it was added to someone's apple pay a few hours after I left
James WThe agent was super cool. Easy in easy out. Hassle free. The one draw back. Cats inside the store on the chips.
Mark TActually the best Uhaul rental I’ve been to. Im definitely recommending!!
Sylvester FCustomer service was top tier, staff very informative and friendly, recommended the best vehicle for a female driver.. great service will definitely return for future rentals..
Ebony WExcellent Service!!!!!
belinda bAlways pleasant, professional and friendly.
terri mKeep it going
Ivan JExcellent service
Kim MEverything was good always good equipment
Richard WWait time
Michael WNothing everything was really good
Lamontrez HNothing at the moment
Chyvonna HI almost had like three accidents on the road because the truck was all over the road it needs a front wheel alignment. It was sad.
Jamar MThe young man that checked me out was wonderful. Also polite I was in and out. I would always use this location
Cherrie IThe inside was dirty
Glenda WUnsafe neighborhood and unfair to charge for extra mileage when U-Haul decides to change the location on you.
Jeremiah JGreat customer service.
SARHANK Mgood customer service
Muataz AGreat experience. Friendly customer service and great rates.
Crystal HMore available pickup trucks
James BThe lockbox lock was too hard to open to get the key from.
Destiny MVery good service and friendly
Gregory HThe location I selected online didn't have the truck size I needed. The representative called me the day before to tell me this location had the truck. I asked him how far was the location from the 1st location I original chose he said 4 miles away, that was a lie. This location is actually 14 miles away and end a very bad neighborhood. When I got there this location was closed. No one told me that I had to do a online check in to get the truck, so after being on hold for 15 minutes in this neighborhood I was able to figure out how to retrieve the truck. Then there was no dolly in the truck and I was charged for it.
Roxanne RI had selected the 24/7 Truck Share option. When I arrived, I was not able to rent the truck through my phone, so I called customer service. They indicated the location did not have the truck ready and the keys were not in the truck, and I would have to wait until they opened (1 hour later than my original reservation). I waited until the location was supposed to open, and they never did. Therefore, I had to drive to a different location to get the truck, two hours later than I was originally supposed to have the truck. A stressful experience on an already stressful day. Do not recommend.
Tawny BI don’t feel any improvement is necessary! I was treated with the upmost of dignity and respect. Staff was very courteous and handled my rental process in a timely manner. Everything was explained to me in detail and staff welcomed any questions I may have had. I admired the cleanliness, great organization and overall appearance of the store. I was welcomed, thanked with a smile and the professionalism was one of great value…I couldn’t have completed my moving process without them! I would highly recommend this establishment and I will be returning, in the future, for my U-Haul needs! A Special Thank You To Mohammad…Keep Up The Great Work! 😁
PATRICIA MVery nice and friendly service
eric bThe courtesy there was remarkable they went over everything in details as, well as informing me of things that is a safety, and return time and charges. I am glad I located M-1
Willa RAlways fast and friendly service. Great equipment everytime I need a truck they are ready to roll no issues.5 star service.
Richard WI have not received my refund !!!
SANDRA WThx
Corey GThank u ..vehicle could have been cleaner. I definitely appreciate the service
Malory TGreat service as always 😀😀
Mohammed ANothing everything was just excellent
Lazarus JAmazing experience. Thanks
DEBRA G