Customer Reviews for M2 Machine Shop & Self Storage
(U-Haul Neighborhood Dealer)

126 reviews

100 Baker Rd   La Monte, MO 65337
(Crnr Of Hwy 50 & 127)

(660) 347-5338

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(660) 347-5338

100 Baker Rd
La Monte, MO 65337
(Crnr Of Hwy 50 & 127)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Leonardo B. 
Rating:
5.0

Make sure all tires are filled and good for travel. One of the 4 tires on the trailer was 1. Not a Carlisle tire and not rated the same as the other 3. And 2. Had a small leak and had to be filled up multiple times during the trip

Albert T. 
Rating:
5.0

Customer did not leave a comment.

Irene K. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

The tiedowns were frayed and cranks rusted out

Clifford M. 
Rating:
5.0

Customer did not leave a comment.

Alexander A. 
Rating:
5.0

Customer did not leave a comment.

Myles S. 
Rating:
4.0

Customer did not leave a comment.

Lori P. 
Rating:
3.0

Much further from UCM college than explained to me when I placed order on the phone

Colleen H. 
Rating:
5.0

Good People. Polite, to the point and friendly. OUTSTANDING SERVICE.

danny F. 
Rating:
4.0

Customer did not leave a comment.

George O. 
Rating:
5.0

Customer did not leave a comment.

travarus H. 
Rating:
5.0

Friendly and efficient. Trailer was there when they said it would. Made two pickup time changes, they were very accommodating. Highly recommend compared to others in the area.

Baxter T. 
Rating:
4.0

Truck was horrible. Rattled vibrated shimmied and had a right lean unloaded made worse when loaded. Worse then expected fuel mileage, and did not hold advertised 60 gallons fuel gauge stopped at 3/4s. We were at times seriously concerned truck was going to break down on our trip that took extra time to complete. Heater vents smelled of mold and mildew. Could not be less satisfied with the truck and its driveability.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Amanda N. 
Rating:
5.0

Great experience

Gregory B.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Excellent service. I had trouble getting into my storage unit. The lady came and helped me quickly. Very friendly.

diane w.  |  Reservation 
Rating:
4.0

Better pricing. Too damned expensive!

Robert M. 
Rating:
5.0

Everything was great!

Al F. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Charlie P. 
Rating:
5.0

Customer did not leave a comment.

andy C. 
Rating:
5.0

Customer did not leave a comment.

reece S. 
Rating:
5.0

Extraordinarily kind management

matt A. 
Rating:
5.0

The employees were very helpful, friendly, no hassle and fast. I will be using them again and will recommend to others.

NAIKA M. 
Rating:
5.0

Excellent service! Great people to work with. Very helpful and accommodating.

Sharee N. 
Rating:
5.0

Customer did not leave a comment.

Carol V. 
Rating:
4.0

Customer did not leave a comment.

Lesley C. 
Rating:
5.0

Customer did not leave a comment.

Bill V. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
4.0

Friendly, informative, patient

karen A. 
Rating:
5.0

Have quilts and a hand truck in every truck.

William H. 
Rating:
5.0

I don't know what it would be they treated me very well and was very friendly they help me load it and hook it up they done an outstanding job

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Lee Ann B. 
Rating:
5.0

Customer service was excellent. I would definitely use this location again for my rental needs.

michele P. 
Rating:
5.0

I am very happy with the service.

Tim D. 
Rating:
5.0

NOT a THING

randall D. 
Rating:
4.0

Lady very polite and knowledgeable.

GEORGE O. 
Rating:
5.0

Customer did not leave a comment.

TIM D. 
Rating:
5.0

Customer did not leave a comment.

jose Q. 
Rating:
3.0

This location was good. The people were nice, truck was clean, and had gas. The truck itself was horrible. We had a 11 hour drive that turned into 2 days! The truck drove rough and the speedometer was broken. The truck would say I was doing 15 over what I was doing. I actually got stopped by highway patrol for going so far under the speed limit. Not only was the speedometer wrong but the rough drive made us go through $400 just in gas! Almost double the estimate! On top of $1300 just for the 20' truck (the up in prices are ridiculous!) Truck was horrible. We always use u haul and the past two times have made us NEVER want to use them again.

LEON C. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Awesome customer service

STEPHEN H. 
Rating:
4.0

Everything was great. Quick and easy. Thanks

gordon W. 
Rating:
5.0

great service

oren S. 
Rating:
5.0

Very capable, very congenial, very efficient. A very good place to rent a trailer.

DAVID B. 
Rating:
5.0

Excellent Organization. Very amenable, nice and helpful.. wonderful outfit

DAVID B. 
Rating:
5.0

Very friendly and helpful

JOE C. 
Rating:
5.0

Don't do a thing; I was completely satisfied.

JERRY P. 
Rating:
5.0

The people were friendly and helpful, I felt as if I was the president.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Gene C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

None that I can think of. Great place to do business.

Michael J. 
Rating:
5.0

NIce people! The service was excellent! I would rent here again!

Terry M. 
Rating:
5.0

Brian, the "guy over Kansas and Missouri" was the rudest person ever. I was told my reservation couldn't be filled and the nearest trailer was 40 miles away. I found two at the office 7 miles from where I made the reservation. He refused to do anything to make it right and kept saying over and over the 40 mile location was the only one available. Then when I asked for his supervisors name and number to complain he said "you can call 1-800 u hau but im over Kansas and Missouri so it'll just come back to me".. Last time I will ever use uhaul after dealing with him.

joshua L. 
Rating:
5.0

Customer did not leave a comment.

DEREK H. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Pick up was exceptionally quick. Pleasant staff, too!

James G. 
Rating:
5.0

Customer did not leave a comment.

eric M. 
Rating:
4.0

Very friendly and helpful staff.

Bradly T. 
Rating:
5.0

Customer did not leave a comment.

DAN W. 
Rating:
2.0

This was not the location I wanted and was 20 miles away from my house. This added an additional hour to my move. I was told there would be one in the town I was moving from and there was not. I also was told that if the equipment wasn't available a $50 credit would be applied, which was not. Apparently if the equipment is ion the same state, it is considered available. This is not the first time uhaul has done this. I believe I will go with a different rental company with my next move.

NICK C. 
Rating:
1.0

I did not take my trailer to the location above. In the past, I have used Scooter's Conoco in Knob Noster, MO. I was NOT given a designated drop-off location, so I told them I'd take it where I always take the trailers that I rent. When I got to Scooter's, the place looked completely abandoned. I looked at the uhaul.com website and called the phone number, and was assured that it was in fact still a U-Haul drop-off location. Your system made it pretty difficult to talk to anyone local, even to just confirm that I could drop off an empty trailer at a given location. I had to call a person in another state to confirm that the location "had the physical space available" to accept the trailer. Even though my truck and the trailer were THE ONLY vehicles within 100 yards of the Scooter's Conoco location, I could not convince your staff member that there was space available, and I had to wait for someone else to come on the line and let me repeat my story for the third time. I WAS pleased that I got an email the following day confirming that you had picked up my trailer, so I appreciate that. In the future, PLEASE make sure you assign a drop-off location so that I am not forced to go through this on the far end of my rental. Thanks.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

BARRY T. 
Rating:
4.0

Customer did not leave a comment.

KENNETHE P. 
Rating:
5.0

Customer did not leave a comment.

TAMELA H. 
Rating:
5.0

Customer did not leave a comment.

troy T. 
Rating:
5.0

Everything went as expected. The location staff were extremely helpful with all of our questions and were even available when we were on the road and had a question. They were great and we would use them again if we have the need.

MICHELLE G. 
Rating:
5.0

Customer did not leave a comment.

CONNIE K. 
Rating:
3.0

frustration with the Sedalia location as they purposefully tried to get us to rent a much smaller truck than we needed. A 16' is not going to haul what we needed to put into a 26'! REAL disappointed in the whole deal with the Sedalia location. The LaMonte location was helpful and had the truck we needed.

KELLY B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA L. 
Rating:
4.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

deborah K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

Outstanding staff and service. Keep it up!!

RICH R. 
Rating:
5.0

Customer did not leave a comment.

CHANTAL R. 
Rating:
5.0

Customer did not leave a comment.

CARL Z. 
Rating:
4.0

Just out of the way, not were I have friends or family.

REBEKAH E. 
Rating:
5.0

Very professional and considerate lady at check-in

DARRELL G. 
Rating:
4.0

Customer did not leave a comment.

DENISE H. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
3.0

Location was not open when we dropped off the tow dolly on the same day we rented it.

jorge A. 
Rating:
5.0

Customer did not leave a comment.

SAMEUEL P. 
Rating:
4.0

Customer did not leave a comment.

KEVIN V. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN B. 
Rating:
5.0

Great Service .......

TERRY D. 
Rating:
5.0

great people even price matched! Great customer service!

JASON S. 
Rating:
5.0

Customer did not leave a comment.

BRETT S. 
Rating:
4.0

Customer did not leave a comment.

FREDDIE L. 
Rating:
5.0

Customer did not leave a comment.

JANA F. 
Rating:
5.0

Customer did not leave a comment.

PATRICA K. 
Rating:
3.0

This was not the location I reserved two weeks in advanced.I was very unpleased by the fact that I had to drive a hour one way.I will make sure that everyone knows how that company dose business.I think that I should have gotten more money off for the time I wasted having to drive out of my way to pick up one of your trucks.

HELEN D. 
Rating:
4.0

Customer did not leave a comment.

SHARI W. 
Rating:
5.0

Customer did not leave a comment.

Talmage B. 
Rating:
5.0

Customer did not leave a comment.

AUDIE C. 
Rating:
2.0

Customer did not leave a comment.

BRANDON M. 
Rating:
3.0

Our original reservations were to pick up our uhaul in Clinton,MO. I recieved a call the day before that in Clinton they didn't have a uhaul that we reserved for over a week in advanced. We had to drive further from Clinton to La Monte then back to Clinton to load up our stuff then to Independence. It was a bit hectic but eventually it worked out. We were told that a reservation doesnt guarentee that we will have a truck. I dont understand why we even make a reservation if a truck may not become available.

LAURA O. 
Rating:
5.0

Very accommodating and friendly--easily accessible premises.

JANET W. 
No reviews have been submitted for this location.

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