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Troy Y.
Customer Reviews for M60 Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was the worst truck we have ever rented. Nothing but issues the whole trip. Still haven't heard back from anyone.
Kellie P.U-Haul is the best!
Brian C.Just keep being a blessing to others as you blessed me!! Thank you for your great Service to our Country!!
arrie Z.I couldn't use the truck due to bad brakes. Waited hours and spent money on movers that I couldn't use in the end. Was charged for truck and extra miles that i never used.
kirsten S.All good! Nice gentlemen know his job well. One thing that would help on the trailers , if they had a jack on them for us old men. Thank you!
Bruce N.Other than the key lock box being frozen closed and having to call to get access to another it was a great experience and very affordable. Will ad that the customer service/help was excellent. Thanks Mike!
nathaniel V.Old man must be the owner because no owner would tolerate an employee with such poor customer relation skills.
SHAWN LEE R.Self-drop off, which I despise and am unable to do myself. I had to take someone else with me specifically for this purpose. Not overly impressed with a dirt, smattering of gravel lot, but that's just me. Separately: And why was I charged a separate fee of $40? It was returned on time. Sorry if this was the wrong place to ask, it has nothing to do with the drop-off location.
Tom M.The person in the office did not tell me certain things I needed to know in regards to charges made if your just drop the key off. Printing my receipt after a couple changes became an issue.
Denise H.Excellent trailer pulls and tracks perfect
ROBERT W.I rented a car dolly to find out that the wheel base was too wide so I couldn't even use the dolly. Cost me $50 to find that out. No refund nothing No wonder no one uses uhaul anymore
JOSEPH LEE F.The bright lights would not stay on..they charged me for 150 miles when I only drove it 67 miles...won't use uhaul again...
Merrie L H.Good experience!
Robert B.They were adding a new ramp and stairs and I was very impressed by that for such a small building.
AUDREY C.We were given a truck with a dead battery…..road side assistance had to come and replace but it was 10 hours later….service tech was great, but it could have really messed up our schedule. The truck was clean.
JEAN MARIE D.The location was terrible the key drop box you had to be over 6 feet to be able to reach it no stairs at door, the lock boxes were on a telephone pole.
Christine C.App is complete and utter shit...Took forever to check in and get the truck. This is absolutely unacceptable and will not recommend anyone to rent a truck this way.
Justin Y.Alright
DOUGLAS BRIAN D.I ALWAYS BELIEVE U-HAUL WAS A UPSTANDING COMPANY. AFTER THIS LAST RENTAL, IT HAS BECOME THE WORST. MY ORDER WAS CHANGED, THE SERVICE REPAIR NEVER SHOWED, THE AMOUNT PENDING IS MORE THAN THE THE CHARGES. I SHOULD BE REIMBURSED FOR ALL CHARGES. IM STILL TRYING TO CONTACT CUSTOMER SERVICE TO NO AVAIL..I WILL NEVER RECOMMEND THREE RIVERS U HAUL AS FAR AS I'M CONCERNED I COULD HAVE MOVE MY BELONGINS WITH A HORSE AND BUGGY AND HAD MUCH BETTER RESULTS.
Cynthia B.Went above and beyond…thank you!!!!!!!
Richard B.Sean was great to work with. I had originally scheduled to pick up on Sat morning, but the office was going to be closed so had been asked to pick up Fri. In spite of a huge storm that had rolled thru, Sean called to update me and was very pleasant to work with.
JUDY ANN K.I had a reservation in Kalamazoo and got a call the day of that my truck wasn't available. The only option they gave me was this location in Three Rivers, which is not a proper U-HAUL location so I apparently wasn't able to return it anywhere else. After that I had a very frustrating experience with the self checkout app. That was the worst part. Very rough app. The truck was great, the check out process is great (the execution of that is bad), and the location office was fine minus the physical location and limited hours.
Anthony P.Excellent service. Friendly staff. Good equipment. Ok
THOMAS JOHN R.the keys were wet, maybe a lock box that is more protected from rain.
Dana A.There was very little gas when I picked up the truck. I left more gas in the truck than when I got it but you charged me $12 for a fuel fee. Not right.
Brenton H.The truck was clean. However, less than an hour on the road, the tire warning light came on and a message on the screen said "Service Tire Monitor System". After some panic and communication with a friend who happens to work on large truck diagnostics, we made it to his house a couple of hours away. U-Haul Roadside Assistance came out (a very lovely gentleman) and said the tires were fine but the tire monitoring system needed to be repaired. He said we could safely drive the rest of our way (another 10 hours of driving).
SARA R.Use Penske
Don B.We have rented trailers from Three Rivers, MI U-Haul several times in the last year to aid us in developing our new property in Jones. Each and every time, we get outstanding service. Not only are the trailers clean and in great condition, but the pick-up & drop-off procedures are fast and efficient. I would highly recommend this location to anyone needing a trailer and/or truck.
MICHELE K.Great experience, excellent value. Appreciate the customer service. Thank you.
BARBARA SUE G.I rented an appliance dolly and furniture pads. Neither were in the truck, and the location is unmanned on weekends. Spent half an hour waiting on the phone to tell someone, and request a refund for those items. Was told I would have to call back after I returned the truck. After I returned the truck, the drop off location called me wondering where the dolly and pads were, after it was noted in my rental that I did not get these items. Overall, this was a big stupid hassle.
Charles T.The truck had a really bad alignment, squishy brakes, and it shifted pretty high. That being said, It got me and my stuff where I needed to go without incident. I'd recommend a tune up before another rental. Thanks again.
TANNERLEE A.Na
BRIAN DEAN K.car hauler was covered with snow and wheel straps were unusable frozen to bed of trailer. We managed with personal tie downs.
RICHARD DALE C.Trailer had the drivers taillight and brake light out. Bit, overall very happy with the service.
STEPHEN SHAWN L.Love the truck easy ride.
JEREMY ROLIN C.Owner worked with me to exchange a smaller trailer for a larger trailer when I calculated wrong. Greatly appreaciate them.
Brent V.Nada... my issues were with the system from my understanding. The guy workin here and the equipment, couldn't have been a better experience. Though truck transmision did feel funny.
Rodney Lee B.windows were heavily fogged on the inside when I picked it up on a cold morning, had to run the engine for a good 10 minutes or more to clear the windows enough to see to drive, was a waste of gas I had to pay for
Patrick M.We arrived at 10:40 and had reserved a truck 2 weeks earlier. The operator said to not show up until 10:15 or so. When we arrived he told us to come back in an hour. I told him not an option. So he didn't want to assist us but did. Not real sure customer service is a high priority with him
MARC EDWARD R.I showed up as the gentleman was just closing up and he still help me get the U-Haul checked in. Highly recommend this location
Paula H.Excellent customer service!
Paul T.