Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
car hauler was covered with snow and wheel straps were unusable frozen to bed of trailer. We managed with personal tie downs.
Trailer had the drivers taillight and brake light out. Bit, overall very happy with the service.
Love the truck easy ride.
Owner worked with me to exchange a smaller trailer for a larger trailer when I calculated wrong. Greatly appreaciate them.
Nada... my issues were with the system from my understanding. The guy workin here and the equipment, couldn't have been a better experience. Though truck transmision did feel funny.
windows were heavily fogged on the inside when I picked it up on a cold morning, had to run the engine for a good 10 minutes or more to clear the windows enough to see to drive, was a waste of gas I had to pay for
We arrived at 10:40 and had reserved a truck 2 weeks earlier. The operator said to not show up until 10:15 or so. When we arrived he told us to come back in an hour. I told him not an option. So he didn't want to assist us but did. Not real sure customer service is a high priority with him
I showed up as the gentleman was just closing up and he still help me get the U-Haul checked in. Highly recommend this location
Excellent customer service!
After reading reviews about this U-Haul location I was reluctant to use it. However, everything went smoothly (other than some software glitches in trying to copy my driver's license info). The man behind the counter was professional and helpful. Truck itself and additional equipment I rented were sound.
The guy Richard who checked us in was very rude and unprofessional. He said he could not add a second driver because the computer did not allow it. We thought a second driver would at least need their ID checked. Then he designated the wrong drop off location in a different city. I would not recommend if you want to be treated poorly.
Needs to be open later on Saturday.
The app check in process said that the keys were available in a lockbox. The next moment it said that we needed to enter the office. Our pick up time was 10am. We waited outside the office door for 35 minutes before we were able to get keys. However, the receipt stated that our rental began at 10, as if we picked up the vehicle at that point. Owner and operator was not wearing a mask. Did not feel like a safe atmosphere.
Make sure they put the right drop-off location in the system because it obviously doesn't matter what your contract says.
The customer service was excellent. The building smelled of urine, even through my face mask.
Nothing
Earlier opening time. 10 am seems a bit late in the morning to open More availability of equipment. I could not get a 6x10 enclosed trailer in the Kalamazoo area
The computer system doesn't show my reservation. The system would not recognize a photo of my ID. Representative did not have a clue how to fix it. Waited 40 minutes and I was the only customer in the facility. Terrible!
A service person came directly out to the rental truck and do the whole check out process for me. What a relief! So nice. I did not like the fact that my husband put more gas in the tank than needed, yet I was still charged for the few extra miles I was over.
In this time of covid-19 we would have expected the truck to have been cleaned better in between uses, it hadnt been swept out in the cab part, smelled like cigarette smoke, and what appeared to be a small amount of vomit on the passengers side floor and an article of clothing or something in the passenger side door pocket, i wasnt going to pull it out, the outside windshield hadnt been washed in so long moss/mold was growing below the windshield wipers!! As for running condition the truck ran VERY well as we put about 135 miles or so on it. We've rented many U-Haul trucks, trailers and even a tow dolly over the years and this by far was the worst truck ever as far as cleanliness. Wake up U-haul there are other options in town!
We did not have the right hitch but we were helped to get the right equipment. The process went so smoothly and we could not have been happier with the service. We will definitely recommend this office and will return whenever we need another trailer. Excellent service and so helpful.
Owner had issues with his computer, so finishing the trailer rental agreement to longer.
there was only one person to check out, had a wait of 45 minutes. busy place .
Had to do some minor work on double door latch, to get the doors to secure. And some minor repair on trailer tongue to get locking latch to remain secure
my service was great this time and the last time i used it thank you the gentleman i had was funny and verry heloful
Are your packaging boxes the same price online as they are at one of your authorized dealers?
We renting the enclosed trailer to pick up food boxes, for local distribution
Make sure your phone is charged.
Would like to see better facilities at the location due to being a rental place and storage rental
Couldn't have been better.
The guy was very rude. He didn't listen or inform us on some stuff.
Very rude! Unfriendly! I will never return to this place!
