Should verify to bring ID because I forgot mine. UHAUL should give clearer instructions. Also, they shouldn't have to repick the location. She accidentally picked the wrong U-Haul drop off due to them being on the same road and I only said the road name. In Chicago 4 miles difference took me over 2 hours to drop off. It should be set from the website.
DRU T
Customer Reviews for M 60 Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the customer service was amazing, I will only rent from this location. The store front was clean, she was fun, knowledgeable and friendly. location was super easy
cary cThe employee that helped me, was friendly and professional. Made it a easy process to rent a truck. Keep up the good work. Thanks Tedspiewaksr@gmail.com
TED AThe only reason I would not rate it as excellent was the customer service guy. He is rude! I was there at 8:57 and he said he does not start until 9:00. He sat at his desk for three minutes and then began to help me. There were others waiting to be helped and he was short with his answers. It would have been so easy for him to be pleasant.
GINNA MDon’t charge two trucks for one rental and when asked for a refund for the first truck, wait for long period of time for the refund.
MICHAEL JThe woman working at this location was very friendly and helpful. She helped us get exactly what we needed, helped get the trailer hooked up, and made sure everything was good to go before we left. We had a great experience.
CHRISTOPHER GMichelle was beyond friendly and accommodating!! This place is 10 stars!!
ELISE CThe location was closed so not much to rate but the drop Off was easy. They had signs everywhere to tell you where to take it.
JAQUAUN BKeep up the great service
GLEN EThe manager did not arrive to the location until 10:20 am. 4 rentals were waiting around for him. Pave the parking lot. It was a muddy mess.
Richard CYour mileage charge at $1.19 is outrageous. My rental of a $19.95 turned out to be a total of $165. We drove to the next county to pick up material to clear out a storage unit. Too bad we had a hundred mile round trip
JOHN Fvery good, efficient
Michael CGreat efficient rental. Have used many times and never disappointed
Michael CNo one was on site at drop off. Muddy parking lot too.
RUDIS MI returned after hours/didn’t go inside the office
Craig DTruck pulled hard to the right. Drivers wire blade was no good
BRADLEY GQuick service but guy at the counter was grumpy.
Brent ZIt was an excellent endeavor.
Robert DWas not advised there is weekend vs weekday mileage rate.
ANDRIS IVery clean and friendly associates, will use and recommend to friends.
CORY SGreat
scott dGreat service!
Will DThe review will not let me check n/a for “were the personal helpful” for drop off location. There was nobody at the location when I dropped it off, as it was after hours.
Brian DI reserved online and everything went smoothly. Thanks for being there when we need you!
James SRude person who basically threw moving blankets on the floor for us to pick up
David CThe trailer work perfectly for what I was needing to do
JERRY SNothing it was clean
Tyron PGreat service
Michael COperator has excellent customer service skills
Michael HPlease offer any furniture blankets if available.
Robert DBuilding is musty and operator is very bossy and unprofessional.
Sean CLocation was a convenient drop off. Not a full service brick and mortar though. We actually returned the 15' truck clean and with more gas than what we were given upon pickup. But still our initial gas credit was taken away from us upon return.
raymond cAll in all a great experience
Lori GThe truck was hard to switch in and out of gear, the radio did not work and there was a loud squeal coming from one of the wheels- but other than that the process was easy and simple and the service rep was friendly and helpful.
Anthony PFriendly staff, will use this location in the future for trailer rental.
James SI found the self chech in procedure rather confusing. At times it seemed like I was in the right place but then I clicked on what I thought was the right place and it went somewhere else. Once we figured it out it was fine but I think most would prefer just to drop off the vehicle and key and have you contact with any issues which you will have to do anyway. It felt like I was doing work for you and it was time consuming and a hassle.
Keith OPickup was smooth and quick, using proper equipment. The return was a bit more traumatic, using improper equipment to raise the trailer caused some moments. Still relatively quick and efficient.
Robert Ngreat service !
Tom SEasy drop off, total time cost - less than 10 minutes. Competent.
Clark HMy fiancé and I had to wait to pick up our rental because location was closed during operating hours. Locational didn’t have the equipment we requested, online, to rent and the owner gaslighted my fiancé about neighboring U-Haul location that MIGHT have what we were looking for.
Robert MThe back gate of the 5x8 trailer is a bit worn, and needs some persuasion to get the pin in. Could use some percussive maintenance ;)
Jurden MAbsolutely nothing everything is perfect
Marie BGreat service once again , very helpful and friendly
james fEntire cab was filthy. Used bottles under seat. Grime on doors and cup holders.
Hope L