Customer Reviews for MGM Minton Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

3.0

Make sure the customer knows that they will not be meeting a person to pick up the rental. That it is all set up via Truck Share so they know when they arrive at the location and nobody is there, how to obtain the vehicle. Luckily the business Owner was there and came out to assist and process the rental so we could get the vehicle.

Rating:

5.0

Everything was grest

Rating:

5.0

We were completely satisfied

Rating:

3.0

Returning truck at night, there are no lights, people milling around on the property, not safe for a female at night. Receipt not accurate on fuel. Marked it at half tank when I took a picture, with date and time of More fuel than I left with.

Rating:

5.0

Mark was professional and courteous.

Rating:

5.0

The owner was very helpful, nice and friendly.

Rating:

5.0

Inform them of “virtual checkin” so they have the option to go with a full service rental company

Rating:

2.0

Left light was not working and there was a leak from the inside of the truck wet everything.

Rating:

3.0

Checkin is confusing. Having to provide a contact then wait around for a call is ridiculous. Moving is stressful and moving day is not the time to stand around wondering how long it will be for the U-HAUL app to finish processing.

Rating:

3.0

Tire was bald on the trailer we rented and was showing wire by the time we made it to TN. The rubber was flapping off as we rode home.

Rating:

5.0

The truck leaked water all down the side from the roof. When I rented it, it was not raining so Minton auto sales is not at fault because he didnt know it was.

Rating:

1.0

Overcharged and truck wasn't available at original place. Never received equipment and was charged for it. No help when calling then charged a gas fee about a month later. Got ripped off and nobody would help.

Rating:

3.0

Fix air conditioning in the truck

Rating:

5.0

ONLINE CHECK IN WAS SUPER EASY

Rating:

1.0

The location was suppose to open at 9 and the owner arrived at 10:15 AM. When I told him we were waiting for over an hour he didn’t care. He charged us the extra $15 coverage after we told him we didn’t want it.

Rating:

1.0

we picked up a truck with two engine lights on. The truck was poorly maintained and we worried that we would not get home. The staff at pick up site insisted everything was okay. THIS TRUCK SHOULD NOT BE RENTED OUT AGAIN IT IS AN ANTIQUE THE ENGINE SOUNDED AS IS IF IT WAS ON ITS LAST LEG I WILL NEVER RENT FROM UHAUL AGAIN POOR SERVICE

Rating:

4.0

I wish I was able to do verification before i picked up my uhaul. I feel like I would have had a much better experience if i could have submitted my ID,selfies, and all my information prior to picking up the Uhaul. Getting to the location and just needing to verify I was at the location and picking my key would have been a much better experience.

Rating:

1.0

I returned the trailer 6 hours after pick up. I tried using the after-hours system on my phone and it didn't work. The drop off location was non-responsive and not open when I went to complete the return process after 8 days, I was finally able to speak to someone at the drop off location and close the order. This cost me an additional $20 because the web-based after hours return system didn't work and the location was non-responsive.

Rating:

1.0

Uhaul rep needs training. Told me I can just drop off trailer after they are closed. When I asked whether I needed to do anything while dropping it off they said no, just leave it where you found it and that's it. Then they hit me with a $20 "convenience" fee for doing exactly what they said. Not a great representation of your organization IMO.

Rating:

5.0

More than amazing customer service. Above and Beyond

Rating:

2.0

Cab was dirty when I picked up. And the wood in the back of the U-Haul was softer wood that normal. This in turn damaged my personal belongings.

Rating:

5.0

MGM Auto Sales owner was fantastic to work with during the return. He also went well above and beyond to help me get transportation to the local airport. I highly recommend!

Rating:

5.0

Very friendly professional quick and efficient

Rating:

3.0

I picked up the rental at 3:30pm and delivered back at 9:45am next day. I was charged a 20 dollar after hours fee. I will never rent from uhaul again. This kind of rip off tatic is total nonsense, I will be posting my experience on social media so that others can be warned.

Rating:

3.0

Charged our card without permission or acknowledgment. We told them there was issues with the truck and they still scheduled the car to be rented to someone else right after us when it is dangerous to drive.

Rating:

2.0

Entry exit is poor

Rating:

2.0

Random lot. Poor signage. Dark office. Told me to submit issues to corporate and could not help me directly.

Rating:

5.0

Used the truck to haul two motorcycles. Staff was very friendly and helped us get the bikes loaded. Great experience!

Rating:

1.0

Father wiring. We t back to get corrected and did not fix problems got pulled over and almost got ticket for faulty equipment

Rating:

3.0

A bit slow with the paperwork with all the imformation provided before picking up the unit.

Rating:

5.0

Very professional with excellent customer service skills.

Rating:

3.0

Stress in the emailed instructions that for the equipment return you do not need presence of the clerk and the return could be performed outside of office hours. That info had ben in email I received, but it did not stress it, therefore I waited for the office hours to return. That was unnecessary because the office was closed anyway

Rating:

5.0

Very professional and helpful would highly recommend.

Rating:

1.0

Opening hours are 9 am , I went to drop off vehicle at 10:30, no one was there, put keys and contract in box because I had no idea when someone would be there… they charged me for after hour drop off… absolutely ridiculous, I’m charged for their lack of showing up to work… dishonest cheats!!!

Rating:

4.0

Provide more information on how the process works when you pick up the truck. If it wasn’t for individual at pick up site I would of be lost. Maybe a short video on your site.

Rating:

1.0

I reserved an in person pickup at 1000 because I had a couple of questions for the representative and the representative wasn’t at the office at 1000. I eventually had to go online make a new reservation for a mobile pickup which was frustrating because I was in a time crunch. I ending up leaving the U-Haul location at 1110 because I was essentially starting the new reservation process all over again. If I would have known the representative wasn’t going to be there I would have chosen a different location. I’m in the military and used U-Haul through my travels to different duty stations, but after this experience I don’t think I’ll be using your services anymore.

Rating:

5.0

Mark at mgm was very helpful, answered all my questions and was quick to get me on my way. Excellent customer service at this location. Thank you!!

Rating:

4.0

I can't think of anything you would need to do more than you are already doing. Although I wouldn't recommend my friend try to use it as a drop off point. He was already full and mentioned that he was going to have to alert UHaul not to send any more dropoffs his way. So, I would make sure my friend doesn't drop off there.

Rating:

1.0

I was over charged and lied to. I will never rent with this company again

Rating:

3.0

N/A

Rating:

3.0

So to start off with the man who helped us was very nice as helpful. However the guy that we dropped it off with told us we had to take a picture of every single part of the dolly which he did not tell us originally. He also did not make sure the tired were inflated before he gave it to us, so we got a flat because we assumed they would be properly filled when we picked it up. He also didn't tell us to secure the chain for the underside of the towed car so that was an issue for part of the trip. overall a lot of help though.

Rating:

5.0

Excellent service! Would definitely recommend.

Rating:

1.0

I rented a truck online and was supposed to get two dollies but got neither. During a contactless rental they should be in the truck when I order it. Then I wasn’t refunded the $14 I paid for them. Horrible

Rating:

5.0

Keep up the good work

Rating:

5.0

the person who attended me was very polite and professional, helped me load the trailer and hooked it up. Thank you very much.