My rental truck was booked for pickup at 2:30pm, I reached the location 5 minutes early, just to find out that the location was closed. I walked around the building to see any other possible entrance, and found a truck parked in the back, still couldn’t find any staff, Then I reached out to uHaul chat, who gave me number for Scheduling manager, they forwarded me to another person, who called another person, and after 45 minutes of struggle, finally found out that the location staff is on the way. Got my rental around 3:30. - a full hour late, Then, they didn’t even clean the vehicle, somebody parked it, and these guys just gave me the keys,, so overall very dissatisfied.
Akash A
Customer Reviews for MKT Courier And Cartage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No clear instruction on how to pickup the van after 5 pm. Our reservation got failed one day and next day, it took me 45 mins to solve the issue.
Pourya AI was charged a cleaning fee And took literally everything I put in it!
FAIYAZ DAmazing customer service, fast and efficient working guys. Best guy to go to is JAV here. Thank you U-Haul for setting up a location here!!
SUNG WThe front passenger Seat could have used a cleaning. Otherwise, all good.
Mihkel JThe pickup experience was were slow, I was the only customer there and it took 30-45mins to get keys from them, also they did not inform me that the lockbox is broken so where to put the keys as i was returning after hours, due to this it took 30-45 to return the keys while being outside in freezing rain conditions
DHRUVIL LThe owner very friendly and helpful.
Johnny CI do want to let others want to rent the equipment here that if you did not purchase the insurance they will try to charge you for cleaning or other things that they can charge extra. Dont rent from here.
WEN MPerfect
MEHULKUMAR PGreat customer service by professionals. Quick rental and return process. Keep up.
SEXTUS WStaff were very friendly. Jav especially helped me with all my questions and was very knowledgeable with his products. Would highly recommend to my friends and family! Thanks U-HAUL AND TEAM MKT for the amazing service.
Shanika EBusiness should open in time
Luis COnly a minor issue....a bit tricky to find the door. The unit numbers don't appear consecutive.
ALEXANDER WGood customer service. Will surely recommend.
Ummer SHave variety in your fleet
RAVI M