Customer Reviews for MS Sales Service & Auto Detailing
(U-Haul Neighborhood Dealer)

38 reviews

1111 N 12th St   Richmond, IN 47374

(765) 598-5056

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(765) 598-5056

1111 N 12th St
Richmond, IN 47374

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy location for after hours drop off.

DANIELLE R. 
Rating:
1.0

The store opens at 9 on Saturday, The owner showed up around 10:40 after another customer noticed he wasn't there and went to his house. The paper work said the fuel level was 3/8 of a tank, the needle was well under 1/4. The truck smelled like smoke.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

DANA O. 
Rating:
2.0

Truck was not cleaned in the box . We had to drive 1.5 hours to get a truck that we reserved 7 weeks before and lost the first 4 hours of our moving day just getting the truck with all my help just standing around waiting . And then on the way on arrival we found that the truck was leaking oil on the right front wheel witch is a safety hazard if it would of come off the truck it would cause a major wreck .

JAY J. 
Rating:
3.0

People were nice location was just old and rundown.

Jodi R. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

After hours.

DWAINE E. 
Rating:
5.0

Customer did not leave a comment.

RIGOBERTO R. 
Rating:
5.0

Customer did not leave a comment.

Karla S. 
Rating:
3.0

Customer did not leave a comment.

Alyssa C. 
Rating:
5.0

Customer did not leave a comment.

Miroslav S. 
Rating:
5.0

Customer did not leave a comment.

Amber H. 
Rating:
1.0

The cigarette smoke was horrible. The strap on the tow Dolly was torn. This was the second location that the strap was torn... first pick up location was so bad that we declined the rental. Your inspectors are NOT inspecting the straps!!! Who cares about scratches on the fenders of the Dolly of the straps that hold the dammed vehicle are torn???? We wasted over an hour and half driving to a second location to pick up a reliable Dolly. Then fortunately we knew how to hook up trailers as the guy that “helped” hookup didn't even know or know how to hook up the tow chains, nor know that they needed to be crossed. Honestly had it not been an emergency situation to need a Dolly, we would never use this option again. Better off buying your own.

Jennie L. 
Rating:
3.0

The business said they opened at 9am and the attendant arrived around 9:20am. However my main issue was that the online website was supposed to give me a code to open the box with the key. I believe I could have gotten my key faster if the code was presented correctly in the online registration portion. Other than that, everything was fine.

Sarah Z. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Customer did not leave a comment.

Brenda W. 
Rating:
3.0

Customer did not leave a comment.

DEEDY D. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
3.0

Maybe some clear written directions/instructions on how to drop off the U-Haul regardless of the time or day. Also, the drop off address U-Haul gives is incorrect regardless if it is the car lot across the street or the actual U-Haul site.

MICHELE H. 
Rating:
3.0

Customer did not leave a comment.

Holly H. 
Rating:
1.0

Wear masks, be professional, don't set appointments with people if you aren't even open yet, actually show up to your appointments, don't charge people for materials you don't have on hand, and actually inspect vehicles before renting them (we found a padlock on our rental once we got home and had to cut it off with bolt cutters)

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Henry V. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Tommy H. 
Rating:
3.0

Customer did not leave a comment.

Corey H. 
Rating:
2.0

Clean the interior of the business office at the car lot.

tammy W. 
Rating:
1.0

Pot holes are huge, once again thanks UHAUL!!

Amy W. 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Continue to proved quality serves. Ive bought a car of ms auto and the guys there made it just as easy to rent a Uhaul. They do good business and i would recommend people at least go there and hear them out for car sales,truck rentals,and anything else you may need when you are looking to buy or rent any used car

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

Audrey K. 
Rating:
2.0

Took way too long to rent truck. Found out after paperwork was done that i got a bigger truck than i wanted which cost more. I was very disappointed about that. Associate ask if i wanted to redo but didnt feel i should have due to time it took to get any way. Very dissatisfied

JENNY S. 
Rating:
5.0

The biggest issue I'm having is once I paid my bill for the rental, I overpaid and I haven't received my credit for this yet. The location of the U Haul pick up was great.

Lowell D. 
Rating:
5.0

Customer did not leave a comment.

Tiffany T. 
Rating:
4.0

A smoke free vehicle would have been nice on the five hour drive.

DOUGLAS L. 
Rating:
3.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Just keep up on what you are doing

BILL A. 
Rating:
3.0

Rent me the actual truck i booked and not make me take a bigger one than i need. This was not M&S fault, though, it is YOUR fault Uhaul.

Stephanie S. 
Rating:
3.0

Truck had a lot of damage. The steering was very loose

JAMES S. 
No reviews have been submitted for this location.

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