Customer Reviews for Mt Pleasant Hardware
(U-Haul Neighborhood Dealer)

249 Academy Ave   Providence, RI 02908
(Mt Pleasant Area)

(401) 454-8350

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(401) 454-8350

249 Academy Ave
Providence, RI 02908
(Mt Pleasant Area)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
5.0

Customer did not leave a comment.

Beverly B. 
Rating:
4.0

I wish I had been told that the $14.00 “Safe Move” charge was unnecessary since my auto insurance would cover any damage incurred during the use of the U Haul vehicle. Otherwise, a smooth transaction.

KATHLEEN P. 
Rating:
5.0

Everything was perfect

STACY B. 
Rating:
1.0

Customer service was 💩

BOBBY S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

It is so convenient right near my house, and easy going

LUIS A. 
Rating:
1.0

Horrible experience workers did not how to safely hitch trailer to my truck. Horrible Manager who was no help during my five hours I had to wait for roadside assistance

Edward C. 
Rating:
5.0

Todos esta bien ok

JOSE C. 
Rating:
3.0

🙈🙉🙊

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

REBECCA M. 
Rating:
5.0

Staff very friendly

KIMBERLY M. 
Rating:
5.0

Great Service....

RAFAEL A. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
4.0

Customer did not leave a comment.

Garret M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
2.0

Regular maintenance on the truck. It handled poorly and did not shift very well

NICHOLAS A. 
Rating:
2.0

Be in the office or let them know you're going to be elsewhere and when you'll return.

JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

KIARA R. 
Rating:
3.0

Customer did not leave a comment.

Serge B. 
Rating:
5.0

Customer did not leave a comment.

DAWN M. 
Rating:
5.0

Customer did not leave a comment.

Harrison P. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA D. 
Rating:
5.0

Great people at this location. Very customer friendly...love the staff and location

DAVID A. 
Rating:
5.0

Always a pleasure interacting with Mt. Pleasant Hardware Store

ANTONIO R. 
Rating:
3.0

I was charged for two dollys and there was only one on the truck & I didn't even use it. Did not receive any refunds! That's $16.00 plus tax!

Kathleen M. 
Rating:
4.0

The apps after returning the truck to its location after closing was a little slow and not too easy for average customers.

washkim M. 
Rating:
5.0

Customer did not leave a comment.

MELISSA P. 
Rating:
1.0

I was charged on my card 3 times and I called the U-Haul company with no help or response. I was robbed By U-Haul

Dailen S. 
Rating:
5.0

Excellent the Spanish lady very helpful and kind and respectful

Adebowale B. 
Rating:
3.0

I had a complaint about my bill they told me that I had returned my truck 2 Days Later that was a lie I returned it the same night I took it out how about around 6 a little after 6 I'd say put the key in the Dropbox I waited for my bill didn't get it till two days later they charge me for having a truck for 2 days then I called reported it and let them know the guy refund it some of the money well long story short there was supposed to refund me my money back some of it my bank statement says they never gave me back my money they just charged me put full price please someone contact me or a refund me the money that I'm old and if anything can y'all check the cameras out this location because I came in that evening like I said talk the truck and left the keys they're telling me my gas wasn't full and the truck was 2 days late please let me know sincerely Cindy Northup

CINDY N. 
Rating:
3.0

Customer did not leave a comment.

Terina K. 
Rating:
4.0

Truck was covered with snow, please prepare vehicles for the customers

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

ROBYN S. 
Rating:
5.0

Customer did not leave a comment.

Juana C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Great fast service when picking up the truck. Clear directions from beginning to end on everything from paperwork to return of truck rental. Very professional.

Raflymer R. 
Rating:
5.0

Great experience... Thank u

KELLY C. 
Rating:
3.0

I had to switch locations due to my other location having a locked gate that I was unable to return my truck to. This drop off location was fine. It might be helpful to have a specific location to drop off in once in the lot.

Shannon L. 
Rating:
2.0

I HAVE RENTED FROM UHAUL PLENTY OF TIMES IN MY LIFETIME AND HAD NEVER RECEIVED A TRUCK AS DIRTY AS THIS ONE ON THE INSIDE. BOTH DOORS HAD TO BE SLAMMED VERY HARD IN ORDER FOR THEM TO CLOSE.THE ENGINE SUCKED AND THE PASSANGER MIRROR DIDN'T WORK.WOULD NEVER RENT FROM HERE AGAIN.

CAROL S. 
Rating:
5.0

Customer did not leave a comment.

NORMAN R. 
Rating:
1.0

To much money for half hour. 😡

RAFAEL V. 
Rating:
5.0

The location owner was lovely and I will most certainly go back to this neighborhood hardware store. The van I rented smelled terribly of smoke which I reported when I returned. Because I reported it in the online check in, I was charged a cleaning fee. Within moments of me submitting my feedback on the website, I got an email from customer service and the fee was removed. Even though the van was not clean, UHaul and the location provided great customer service. I would definitely use the service again.

Cheryl A. 
Rating:
5.0

for digital dropoff, it didn't say what to do with equipment? so i left the blankets in a pile in the back... but I'm not sure if that was the correct thing. maybe make that more clear when there's additional things rented.

SEAN B. 
Rating:
1.0

I was charged for gas that was not in there

Gilles F. 
Rating:
5.0

Customer did not leave a comment.

Magali A. 
Rating:
5.0

Nothing all good.

Caitriona O. 
Rating:
1.0

Online checking in must be observed. I had reserved 2 days before pick up & checked in day of pick up. When I arrived my reservation (according to employee) was not confirmed & someone who had just arrived & requested a van on the spot was given my rental because she arrived 2 seconds before I did & was being processed at that time. I had to wait for someone else to arrive to get the rental! This defeats the entire reservation & check in process! Very upset!

Luz P. 
Rating:
4.0

Customer did not leave a comment.

Leslie C. 
Rating:
1.0

Customer did not leave a comment.

Regino D. 
Rating:
5.0

Customer did not leave a comment.

Spencer B. 
Rating:
4.0

Great service above and beyond, the owner met me on a closed day to accommodate my needs. Whole Paperwork process was easy, would recommend this location.

am C. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE H. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
3.0

The drop off was after normal business hours. However the online return checkout was excellent. It was my first time using the service and it was very easy. I would tell a friend about it.

VANESSA R. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Perfect costumer sevice truck was clean and safe

RAHKEEM Y. 
Rating:
3.0

Customer did not leave a comment.

Dominic K. 
Rating:
5.0

Very friendly and helpful!

IVONNYLDA S. 
Rating:
5.0

Awesome people who are very helpful

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Counter person was very helpful.

John T. 
Rating:
3.0

The truck was dirty, the cab and in the back, the dashboard nasty and the truck had half a tank of fuel, i like full to start.

EDWARD D. 
Rating:
4.0

I was happy with my service and experience.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

New GMC van is a pleasure to drive.

SERGIO M. 
Rating:
2.0

There was a furniture dolly on my invoice that I did not order, that was credited. I was supposed to get 12 moving pads, they were not in the truck at pickup time. That was removed from the invoice. This truck was filthy in the cargo area, and the cab was filthy also. All the high touch areas had to be sprayed with cleaner / disinfectant before I could use the truck. The cleaning cloths were black when I was done. I don't expect these rentals to be hospital clean, but this was ridiculous.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Lon C. 
Rating:
2.0

The uhaul was not cleaned and the lock box containing the key did not work properly

JACOB G. 
Rating:
5.0

Nothing, the truck was fine and the service was great.

KEVIN D. 
Rating:
5.0

Cheyenne is very helpful and got me everything i needed defintly recommend her as your associate

George S. 
Rating:
5.0

Great experience. Easy checkout/in process, clean truck, and very friendly staff. Thank you!

crystal G. 
Rating:
5.0

Customer did not leave a comment.

LUIS V. 
Rating:
5.0

Mark, the owner of this location was a great help and worked diligently to help make my return as easy as it could be. Highly recommend this location for all uhaul and hardware needs.

Matthew G. 
Rating:
5.0

Great people, i would go back there & send other's

LAWANDA A. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

customer service was great got me in and out quickly

john S. 
Rating:
3.0

I did after hour return. It took forever to upload all the photos required.

alex J. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

PRINCESS P. 
Rating:
3.0

Customer did not leave a comment.

Gary M. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Perfect customer service will always return here in the future. They were beyond excellent

Jacqueline J. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
5.0

Friendly and awesome.

Morris B. 
Rating:
3.0

The booking process was great. However, the Uhaul was very dirty/dusty. There was trash in driver area. I had to wipe down the wheel and seats. Not a good experience.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Tejinder S. 
Rating:
5.0

Customer did not leave a comment.

Noharis A. 
Rating:
5.0

Customer did not leave a comment.

Yoendy V. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
3.0

Customer did not leave a comment.

christopher P. 
Rating:
5.0

Customer did not leave a comment.

Rajesh M. 
Rating:
2.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

christopher S. 
Rating:
1.0

They were not open when they said they were going to be and the representative was useless

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

martin R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
5.0

Customer did not leave a comment.

aboubacar S. 
Rating:
5.0

Customer did not leave a comment.

Lon C. 
No reviews have been submitted for this location.

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