Customer Reviews for Macadam Moving LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

I dropped my truck but left my overpriced headphones case in the truck. I left and went across the street to the bar, the Jolly Roger’s (a pirate themed bar, where my wife had a rum and coke waiting for me. We sat at the outside tables drinking and smoking and lamenting our aches and pains after moving our kid to their new apartment. During this time the uhaul guy, whose name I sadly don’t remember, checked in the truck and found my earbuds case and apparently noticed me still across the street. This king of a man returned them to me. But here is the kicker, the dude was in crutches due to an injured foot. He literally hoofed is injured ass around the corner, across the street, just to bring my sorry forgetful ass his lost headphones. Legendary customer service! This man needs a raise. Love you man. And yes this is real.

Rating:

5.0

I dropped the truck off before the location opened. I called one of your reps on the phone to help me out and she walked me through the process. She was very nice and very helpful!!!

Rating:

5.0

Good customer service.

Rating:

4.0

Had to search the local area for the truck, employee did not know where the truck was located.

Rating:

3.0

This was a secondary location I got transferred to after my original location didn’t have my reserved truck for me. This location was lovely and very helpful, but the whole experience was frustrating. I ended up getting the link you’re supposed to fill out before driving like 15min after leaving, turns out the person gave me the wrong truck so I couldn’t even fill out the form because the website errored when I tried to enter my rentals mileage. I had to return to this location instead of my original reserved location to avoid fees which cost me extra miles and gas.