Customer Reviews for Mackies Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mackies Self Storage

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JOHN C. on

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heidi Y. on

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This was a new U-haul location and was not supposed to be open for business until July 29th; our drop off date was July 26th. U-haul selected this location as a drop off location prior to the location even being open for business! U-haul had to contact the owner of the location to come in to deal withe the drop off when he was supposed to be on vacation. Add to that, the mobile drop off service was not working, so we had to call to return the truck. To top ALL that off, there were people at this location to pick up the truck we were returning. AGAIN - at a location that was not due to open until 3 days later! This was a huge screw up on U-haul's part. It made our drop-off take exceptionally longer than it should have and wasted an extra hour and a half of our day. I am selecting 5 stars because the owner took time out of his personal life to deal with U-hauls mistake. 1-800-GO-UHAUL made this enormous error in selecting a location that wasn't even open yet.