Customer Reviews for MacMillans Service Centre

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of MacMillans Service Centre

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James C. on

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DAVE M. on

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Fred H. on

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martina L. on

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nils A. on

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James M. on

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Barb M. on

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We first tried to rent a cargo van and weren’t told none were available at this location. It was subsequently referred to the Truro location who had one and arranged for after hours pick up. 52 minutes were spent on the phone with a variety of uhaul telephone staff. We left without the van and wound up with a 26 foot moving truck out of Antigonish the next day. There was screw up after screw up and we were hugely dissatisfied with this company and it’s service.

Roger P. on

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Office friendley and passed on needed info

Holly R. on

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Open a little earlier.

ed J. on

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The people at MacMillians Service Center are great. Very friendly and helpful. I've used them a couple of times now and have no hesitation in recommending them.

dan M. on

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Very professional and everything was great , thank u

DAVID J. on

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Have a better attitude . They were more interested in pumping gas than renting the truck.

Terry W. on

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Everything went very smoothly.

gail B. on

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The rental was clean, but I am not sure about maintenance. The rental took a lot of fuel. A lot more than one would expect , on the order of 1.5 x more. The service from uhaul was very good otherwise. No complaints with the service at all.

roland W. on

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All good

valerie W. on

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BJ H. on

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Heather K. on

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WILLAM S. on

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Sean C. on

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Gord MacMillan and his staff were great. Very helpful when estimating how much gas to put into the truck, and they were right on! Felt comfortable making the deal with Gordon.

James J. on

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Robert R. on

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Adel A. on

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john C. on

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I needed an open trailer i rented a 5x9 i could have used a smaller trailer but there was only 1 open trailer to service all of the new glasgow area and i had to go to antigonish , a 1/2 drive , to get this one

john B. on

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timothy M. on

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Bonnie M. on

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Karin M. on

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barb J. on

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Gordon was very helpful in giving us options for our trip and we ended up saving money over our original plans. Everyone at the location was very friendly and made a stressful situation much more enjoyable. I would not hesitate to recommend them

KELLY M. on

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Kushal C. on

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dave R. on

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More open about rental time. I originally asked for 24 hours, it was changed to 7 hours which caused a lot of stress. After I returned the truck a revised reservation came in for the original 24 hour request.

Carlene M. on

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Great service, truck was clean and ready to go, would definitely recommend, was on the road in no time

SCOTT R. on

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darren J. on

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BERNIE M. on

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everything was great

David C. on

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Great service, very helpful. Had necessary accessories in stock.

ronalda S. on

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Wayne S. on

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Robin H. on

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Brian M. on

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The agent was very helpful and pleasant.

Tanya F. on

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All good

Sherry M. on

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Received word , the day before pick up, that the location changed. Didn't know this could happen, so was very surprised because we were on a tight time line. It was only 6 minutes away, so not a big problem. Everything else was good. The owner was very nice and helpful.

sandra T. on

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I had never driven anything larger than a mini van and was a bit nervous about driving a truck. Doug was extremely patient with all my questions and very thorough in going over everything I needed to know.

Wayne S. on

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David F. on

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Very friendly and helpful staff.

GERARD P. on

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The software crashed on the guy that waited on me, he was excellent with everything very helpful hooking up the unit. I felt bad for him as it took about a half hour to get me on the road and only because of the software issue.

Wayne S. on

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Lauren S. on

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Very helpful personnel!

NICHOLAS P. on

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Excellent service and friendly, helpful

ashley M. on

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Tanya F. on

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Brad R. on

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Small busy gas station that is a nice place to meet local people but sometimes busy to do business. Unpaved area to pick up trailer was wet and muddy - also rough potholes to drive through to get off the lot.

Stephen H. on

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perry B. on

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david B. on

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It's over a decade since I previously rented a U-Haul trailer. What an improvement in the maintenance of your trailers!!! The last two before this one were larger two axle trailers with surge brakes, rented in Ontario. They were in sorry condition. The first one had to have the lights jury rigged to connect to my tow vehicle. Part way along my trip the tail lights failed, and I had to drive at night with the 4-way flashers on. It also required jamming a piece of lumber in the braking mechanism in order to disable the brakes and allow me to back up a slope. The second one had inoperable brakes which meant my tow vehicle's brakes took a beating. That trailer had been in an accident and the left front wheel spindle was bent so that that wheel tended to push the trailer to the right and made it highly susceptible to whipping at relatively low speed. Of course the tire on that wheel was badly worn. The problems with both trailers were reported at the U-Haul location to which the trailers were returned and the persons there didn't so much as even make a note of the problems. Terrible equipment and customer service!! I'm pleased with the huge improvement.

Daniel M. on

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Kallee S. on

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Zachary P. on

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The truck was in miles. I was having to cross multiply and hope that my speed estimates were correct when driving, as in canada, all signs are metric. Make the speedometer easy to read in miles and kilometers.

mark M. on

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None

Jason R. on

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Best service I had with uhaul

DAVID W. on

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Kyle M. on

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Helpful staff and they went above and beyond to help me retrieve my belongings.

gerald F. on

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could not get my deposit back, still wating for it in the mail

JOHN I. on

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Everything was great

patrick D. on

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evie M. on

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Great Service! Thanks.

martin A. on

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marcus M. on

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Tiffany L. on

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darren B. on

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Very helpful and friendly.

justin J. on

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marcus M. on

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Marjorie K. on

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Alexander M. on

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marcus M. on

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konnell P. on

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Thank God I took the Insurance. I got into an accident and it was just hell. First person i contacted with roadside was great. Fabulous job, really helped me through it. Next few people horrible. saucy, rude, pushy and mean. When I told them that my hands are literally shaking in front of me and i can’t drive they said get over it, get your stuff into the new truck and just hope you don’t crash it again. Really?! Just hope you don’t crash it again. Besides that point everything is a mess behind the scenes. people not updating notes, people saying different thing. yes you can do this no you can’t do that, no they’re wrong, no they’re wrong, it’s what so and so said. There is a lot of work that would need to be done to make it better at least from my experience. Must say the best people with this are the insurance people which you don’t see very often.

Brenda M. on

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The owner is not very friendly. Was helpful to explain how to back it up.

nicole B. on

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PATRICIA C. on

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Barbara L. on

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Very nice

Ray C. on

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Gord MacMillan is an exceptionally fine guy ..... give him a raise ! ! !

brisn C. on

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Bruce D. on

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I booked my reservation to start at James St. in Antigonish. When I got there, I was told to go to McMillan's, about 10 km. away. I confirmed that my rental would be dropped in Guysborough. When I tried to drop off at the location from your website, I was told that they were not a U-Haul location. Your telephone agent was very helpful in giving me extra days so that I could drop back at McMillan's without making a special trip.

richard P. on

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Bruce O. on

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David M. on

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Matthew K. on

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Gordon MacMillan is always excellent to deal with! He does a great job explaining everything and reviewing the vehicle before I left.

Mark A. on

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no improvements necessary :)

Marjorie K. on

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tony B. on

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felipe G. on

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FELIPE G. on

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Kimberly S. on

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Friendly place!

KAREN F. on

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lawrance F. on

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aj S. on

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It was good no problems

wayne M. on

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Something that i experienced was that when i loaded my vehicle on the Car Hauler in order to tighten the straps around the tires i first had to free up the ratcheting device with a penetrating fluid . Had to make a special trip to an auto parts store to get the fluid . So a little TLC would have made my loading experience a little more friendly. But as for the rest of the Trailer it was exactly what I expected a pleasure to tow . The Location where i picked up the trailer the staff was very helpful first they hooked up the unit for me, then proceeded to explain how everything functioned especially the brake system that performed as it was explained to me (great system) they also explained what to do in case of a brake down. Very helpful and pleasant folks Thanks.

kirby C. on

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I was unable to use the electronic check in. Fortunately for me, the employee at the gas pumps called the owner of the service station, mr. Macmillan, who promptly left his home and came into the station with the sole purpose of facilitating my rental. He made the difference. I would recommend him and the service that he provides to everyone. Thank you mr. Macmillan.

James S. on

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Wade C. on

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I had a new truck from the U.S. it was very nice, only 16 000 miles on it very nice.