Customer Reviews for Macon Rental

frequent renter discount

I have rented from Chad many times. It is always a smooth process and he is always helpful.

Reserved a pick up truck and received a 12 foot moving truck. Let this location have a pickup truck.

No improvements needed at this location. The people there are great.

Manage properly and have competent people there to assist reserved rentals and checkouts.

The folks at Macon rental are the best. Even if I did not live close to the business I would drive miles to deal with them!

Great experience

Nothing

Ease of 24 hour drop off is a definite plus in the rental process.

Good & quick service. No complaints an no issues. It was a good place to rent from.

Im very disturbed about this situation and the call i recieved when we had no issues on our travel. This issue with the truck damage was there before i rented the truck. My Son seen it and didn't think anything of it. He said i guess i should have told you that i seen it there. I feel like i am being set up for someone else's damage

not sure , they were great, in every way!!!!!

Thank you.

The guy who rented us the truck was lazy and rude. The truck had alot of dents and scratches. THE CHECK ENGINE LIGHT WAS ON!!! I called the man right after I pulled away and told him the check engine light was on and he said it was probably just a oil change needed. I felt uneasy the entire trip. I was constantly worried we were going to break down cause he had not checked the light prior to my rental.

dont know how to improve the best. the woman who helped us she was polite and to the point. we were in and out of there in 15 min that was sweet heading back to in. she was great help and deserves a pat on the back. if u can beat that i'd like to see it. only thing i can see is u need a liitle bit better advertisement of where u r. thanks

when I placed my reservation it was for one way to Nashville and to be dropped off at the Nashville location at north first street in Nashville instead i had to drive a hundred and fifty miles around trip to return the trailer this kinda defeats the reservation process! a lot of additional costs to me as a customer thanks for being professional I'm not at all satisfied with the service from the main company

Dropped off after hours. Process was easy.

Rep. Was inattentive. Eating a hot dog while processing rental. Did not get up to inspect the vehicle, had me do it and return the inspection sheet vhf to him.

Didn't have the vehicle size I requested I wanted a small van or pickup truck and he would not get one for me or locate one for me to pick up so I had to spend alot more money on something that was to big do now we are bout broke do to this inconvenience!

Great location and they hooked up equipment for me. Customer service was a little lacking as the people did not seem very personable but they did a good job overall.

Your policy on imaging drivers license does not work. I sat in the store for 20 minutes trying to get the process to work. It is especially bad in rural locations without good cell reception. Then I had to have two contacts, which is ridiculous. I had to use someone as a contact that I had no business providing to you. Extremely displeased. The store location was fine and equipment was good also. No complaints. I had just used your competitors within the last month and had no problems with them. Will not use U-Haul again.

truck had a leak and got some of my bedding and bed wet

I had returned my uhaul at the fourth day, I was given four days to return it and still was charged. I had a full tank of gas. My mileage was good.

fast service i was on the road in a few min

Excellent customer service!...will be back!

The staff at Macon Rental in Lafayette, TN were very nice and helpful. This was our second rental from this location. The first was a small enclosed trailer and this the 26' truck. We will be using this location again soon and will recommend them to our family and friends. Thanks for your help Macon Rental !

Keep better track of tires the truck I used had a bad tire on it

Was closed when I arrived, used drop box.

lower your damn prices. $114 for one day, pickup truck delivered back to same location in the same day. The price was ridiculous!!!

All the information was not given to me at the time of rental! Beware of hidden fees and mileage limits! Would never rent from Uhaul again.

The truck leak and ruined a bunch of books inside

I was quoted $300 total on the phone. My card was charged 360 something. Im fighting it. Thats not fair. I feel liike ive been stolen from. That Uhaul stole and lied to me...a complaint has been filed with my bank

I must say after doing business with this particular location for the second time, that this time was much more pleasant and professional than it was the 1st time. I will definitely recommend anyone I know in my area that needs any type of rental equipment to go to Macon Rental in Lafayette, TN. Sincerely Yours, Kenneth P. Kelly

Have more sizes available. I had to rent a larger truck than I needed

dropped off at location on a Saturday before noon and not .no one to check in with so I dropped key off.they sent back email of receiving equipment. about 2 days later.

The owner of the facility is very rude and has no people skills what so ever. He's in a big hurry to get you to sign the contract/paperwork and when you return your rental, he acts like he's too busy to bother with you. Personally, I don't think the man should even be allowed to handle any of U-hauls business.

I was over charged and the location I rented from gave me false information and was not well educated in the rental process or customer service. The people I spoke with were unable to help me with my questions or fixing the over charges that did not belong. The lady I spoke with was rude and not polite at all. It was a horrible experience and I will probably never use uhaul again because of it.

The whole rental experience was smooth and easy, from pick up to drop off. We used a 15 foot truck. It was easy to drive, got good gas mileage. The ramp made the loading and unloading process easy. Overall we couldn't have had a better experience.

None

The staff was not helpful and the process was mind numbing with the repeating of information since they weren't educated enough on the system.

Efficient, reasonably priced, good customer service experience. Nice work.