Customer Reviews for Macon Rental
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Macon Rental
Catherine C. on
Thank you.
Ella C. on
Dropped off after hours. Process was easy.
Bradley M. on
Rep. Was inattentive. Eating a hot dog while processing rental. Did not get up to inspect the vehicle, had me do it and return the inspection sheet vhf to him.
Casey S. on
Didn't have the vehicle size I requested I wanted a small van or pickup truck and he would not get one for me or locate one for me to pick up so I had to spend alot more money on something that was to big do now we are bout broke do to this inconvenience!
James B. on
Great location and they hooked up equipment for me. Customer service was a little lacking as the people did not seem very personable but they did a good job overall.
samuel R. on
Your policy on imaging drivers license does not work. I sat in the store for 20 minutes trying to get the process to work. It is especially bad in rural locations without good cell reception. Then I had to have two contacts, which is ridiculous. I had to use someone as a contact that I had no business providing to you. Extremely displeased. The store location was fine and equipment was good also. No complaints. I had just used your competitors within the last month and had no problems with them. Will not use U-Haul again.
tim D. on
truck had a leak and got some of my bedding and bed wet
Marc D. on
I had returned my uhaul at the fourth day, I was given four days to return it and still was charged. I had a full tank of gas. My mileage was good.
JUDI S. on
fast service i was on the road in a few min
Victoria M. on
Excellent customer service!...will be back!
Howard G. on
The staff at Macon Rental in Lafayette, TN were very nice and helpful. This was our second rental from this location. The first was a small enclosed trailer and this the 26' truck. We will be using this location again soon and will recommend them to our family and friends. Thanks for your help Macon Rental !
jonathan J. on
Keep better track of tires the truck I used had a bad tire on it
Daniel B. on
Was closed when I arrived, used drop box.
RICK M. on
lower your damn prices. $114 for one day, pickup truck delivered back to same location in the same day. The price was ridiculous!!!
Terri J. on
All the information was not given to me at the time of rental! Beware of hidden fees and mileage limits! Would never rent from Uhaul again.
randy G. on
The truck leak and ruined a bunch of books inside
Scharol L. on
I was quoted $300 total on the phone. My card was charged 360 something. Im fighting it. Thats not fair. I feel liike ive been stolen from. That Uhaul stole and lied to me...a complaint has been filed with my bank
KENNETH K. on
I must say after doing business with this particular location for the second time, that this time was much more pleasant and professional than it was the 1st time. I will definitely recommend anyone I know in my area that needs any type of rental equipment to go to Macon Rental in Lafayette, TN. Sincerely Yours, Kenneth P. Kelly
Kathy B. on
Have more sizes available. I had to rent a larger truck than I needed
Kevin D. on
dropped off at location on a Saturday before noon and not .no one to check in with so I dropped key off.they sent back email of receiving equipment. about 2 days later.
KENNETH K. on
The owner of the facility is very rude and has no people skills what so ever. He's in a big hurry to get you to sign the contract/paperwork and when you return your rental, he acts like he's too busy to bother with you. Personally, I don't think the man should even be allowed to handle any of U-hauls business.
kimberlie G. on
I was over charged and the location I rented from gave me false information and was not well educated in the rental process or customer service. The people I spoke with were unable to help me with my questions or fixing the over charges that did not belong. The lady I spoke with was rude and not polite at all. It was a horrible experience and I will probably never use uhaul again because of it.
DEBBIE H. on
The whole rental experience was smooth and easy, from pick up to drop off. We used a 15 foot truck. It was easy to drive, got good gas mileage. The ramp made the loading and unloading process easy. Overall we couldn’t have had a better experience.
kitchner T. on
None
Nickolas D. on
The staff was not helpful and the process was mind numbing with the repeating of information since they weren’t educated enough on the system.
paul H. on
Efficient, reasonably priced, good customer service experience. Nice work.
Buddy H. on
The pick up process was very quick and easy.
tc B. on
This location is very slow and has very little knowledge about uhaul. I would never rent a uhaul from them again.
JASON W. on
Super service!
KEVIN M. on
Within a few minutes of where I moved.
howard C. on
no problems picking up or dropping off. TKS
Jerry N. on
No comments. Transaction was handled very well from start to finish.
melissa V. on
I was not told I would be charged another day , I was asked at what time I would turn in the U Haul and I said 4 pm - I rented it at 2 pm the previous day - you should educate your new Members on RULES