Customer Reviews for Macs Market
(U-Haul Neighborhood Dealer)

254 reviews

550 E Gridley Rd   Gridley, CA 95948
(& Larkin)

(530) 846-3358

Hours

  • Mon-Sat: 7 am - 5:30 pm
  • Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(530) 846-3358

550 E Gridley Rd
Gridley, CA 95948
(& Larkin)

Services at this Location:

Hours

  • Mon-Sat: 7 am - 5:30 pm
  • Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANDERSON G. 
Rating:
4.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

JAKI W. 
Rating:
5.0

Excellent Experience

STEVEN G. 
Rating:
5.0

Drove 29 total miles yet I spent $40 on fuel (10.5 gallons). After one mile of leaving Mac's Hardware where I rented the truck the gas tank light came on saying 50 miles until empty. After driving 12 additional miles the fuel tank read 8 miles to empty. If the requirement is to return the vehicle with a quarter tank then when I took possession of the tank it should also have the required quarter tank amount which I did not. I shared my concern with the employee who checked out and in the rental truck to me.

JORDAN R. 
Rating:
5.0

Best customer service!

GRETCHEN M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP DORMAN L. 
Rating:
5.0

Nothing. Staff was friendly and quite helpful. Great experience.

Hume D. 
Rating:
5.0

My U-haul experience was terrible, except for Macs Market. They provided excellent service and tried their best to fix the terrible service I got from Uhaul. I had reserved a truck in Chico and was called by the regional office 45 minutes before I was scheduled to pick up my truck. The regional office asked if I was heading to Redding to pick up my truck, which confused the hell out of me because my reservation was in Chico. It was a shitshow and Macs Market did what they could to make it better.

RUSSELL J. 
Rating:
5.0

Grate friendly fast service.

JANICE M. 
Rating:
5.0

Customer did not leave a comment.

Sabrina G. 
Rating:
5.0

Mac's is great.

Sabrina W. 
Rating:
4.0

Customer did not leave a comment.

GLEN N. 
Rating:
5.0

Good

HARI K. 
Rating:
5.0

The guys were really helpful!

JULIE B. 
Rating:
5.0

customer service was outstanding....

ALONSO C. 
Rating:
1.0

We per paid for a u haul 15' truck for a pacific pick up location. When we arrived we your informed we had to drive 23 out of our way to pick up a 20' ... Needless to say we did not get what we paid for.... The truck droke down 4 different times ... This company took no responsibility... Not even an apology.. NEVER AGAIN ......

Debora C. 
Rating:
5.0

Customer did not leave a comment.

Erendira G. 
Rating:
3.0

The customer service at this location was great! After getting this vehicle 26 ft on the road I found the alignment was at the best unsatisfactory! Because the alignment of less than satisfactory I decided to head down on the 5 rather than on the 99 due to road construction on the 99. This took my mileage over and was charged for the overage! I will be calling Uhaul customer service tomorrow! The point is check your vehicles before you rent them out! I was terrified to drive this beast!

Linda S. 
Rating:
5.0

Customer did not leave a comment.

KARL B. 
Rating:
5.0

Nothing..

WILLARD S. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Duane S. 
Rating:
5.0

I do not see an area with the staff at this location needs improvement. They were all very knowledgeable, friendly, and helpful, assisted in any way needed to ensure my move was successful and always had an answer for my questions. They were great!!!

DANA M. 
Rating:
5.0

Great experience! Thanks

Sharice P. 
Rating:
5.0

Nothing! Do not change your obvious customer focus and engagement.

MICHAEL D. 
Rating:
5.0

The service is very easy and helpful.

Martin P. 
Rating:
5.0

The staff was great and very helpful.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

Fernando A. 
Rating:
5.0

For the 5th consecutive time, Mac's in Gridley did a great job in taking care of me. Al, Kade and Jesus are always fast, fair and friendly as they do the "magic" that they do. The license plate came off the van as I was loading it. Kade took time out of his "closing the store" routine and took care of the situation very well. We now have the big van to make the final trip to Santa Maria today. I will miss the crew at Mac's and will definitely recommend them to anyone in the Butte county area! Larry Dolan

Lawrence D. 
Rating:
5.0

A group of kids to work with.

Michael B. 
Rating:
5.0

Once again, the Cargo van has made my move efficient and effective. Al and all the guys at Mac's in Gridley are professional, fair and friendly throughout the process. It continues to be a positive and proactive experience to deal with this establishment and those who are employed there! Larry Dolan

Lawrence D. 
Rating:
5.0

Awesome customer service on 5/24/2020. Very nice young man!

Lori W. 
Rating:
5.0

This is the fourth time that I have used a cargo van from Mac's in Gridley. As usual, the guys did everything they could to make the transaction positive and proactive. Al, Cade and the staff always treat me in a fair, friendly and professional way. I will miss them when the move becomes official next month! Larry Dolan

Lawrence D. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

valerie S. 
Rating:
5.0

Al, Cade and all the folks at Mac's do a tremendous job from start to finish. I have used a "cargo" van all three times from Gridley (95948) to Santa Maria (93454) and the vehicle ran great and has been given to me in a clean and well-maintained manner. I will continue to utilize Mac's until the move is completed! Larry Dolan

Lawrence D. 
Rating:
5.0

Awesome customer service

Lourdes D. 
Rating:
5.0

Mac's Market in Gridley has done extremely well by me and for me both in February and now in March. Al, Cade and the folks there made the transactions both efficient and effective. I will use them again as opportunity allows! Larry Dolan

Lawrence D. 
Rating:
5.0

Quick service in and out all worked out great

jim W. 
Rating:
5.0

Excellent customer service.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Wendy P. 
Rating:
5.0

The most friendly staff and the easiest rental process I have ever experienced! Not only would I recommend renting from this facility, I plan on using this facility again in the very near future.

Melinda C. 
Rating:
5.0

Mac's market treated me very good. Thank you!

Martin G. 
Rating:
5.0

The young man...that helped me is always nice and fast to get me on the road.

Marina A. 
Rating:
3.0

My experience started out fine in Gridley. Then it turned into a long fiasco when I figured out the 10' truck was NOT big enough for a one bedroom apartment as indicated on your website. •Please change the wording on your website to make it more clear when trying to figure out what truck to rent.

Dorrie P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

frank D. 
Rating:
3.0

The place was dark, no designated place to drop off, luckily there was a drop off box on front door my friend found. And they bogusly charged me an extra 5.00

Danielle R. 
Rating:
5.0

Fast, Friendly and Efficient. Would definitely recommend!

Gregory R. 
Rating:
5.0

Very helpful getting our rental closed out and very friendly.

Katy B. 
Rating:
5.0

Customer did not leave a comment.

Wendy G. 
Rating:
2.0

U-Haul needs to keep their word when you make a reservation and stop lying. I had a reservation for Yuba City, was forced to go to Gridley, way out of the way adding miles to the truck and costing more for gas to fill the truck up. Got the truck at a quarter full, had to fill up before I left the rental place just to start my move in Yuba City. I have rented at least 4 times and issues everytime, so who is the fool here, I guess me, giving them a chance to redeem themselves. Never again will i deal with this dishonest, disrespectful company, they do not KEEP THEIR WORD!

Ardenella K. 
Rating:
5.0

Front cab of van was clwan. But the back inside of van hadn't been swept out. I bought a tarp to lay on floor, so i could put mattress inside. But employees of Uhaul are polite & friendly. I will continue to use their services.

michele H. 
Rating:
5.0

Customer did not leave a comment.

Clarence W. 
Rating:
5.0

They were very nice and very helpful when we rented the van

Evette A. 
Rating:
5.0

The people at Mac's rental take such good care of me every time I come in to rent equipment it is a pleasure I travel 40 miles to go to them instead of my local rental

Scott P. 
Rating:
3.0

Customer did not leave a comment.

Matt N. 
Rating:
3.0

The per mile charge was totally ridiculous. Needed to transport two chairs from Yuba City to Oroville, a whole 1 hr trip cost me 1/2 the cost of the chairs. The windows were filthy and unfortunately, I could not reach to clean! Don't think I will be using UHaul again! Would have cost me less to rent a truck from car rental with no mileage charges. I've learned a very expensive lesson!

Micci L. 
Rating:
5.0

Customer did not leave a comment.

Pete V. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Everything went very well, for me. Keep mup th good work !!!

KEN S. 
Rating:
5.0

Make the drop off key hold bigger for the keys that cant fit

desiree C. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE H. 
Rating:
3.0

Improve your computer system. They held our payment with our debt card then after we returned the uhaul and paid cash. We were told the money they held on our card wpuld be put back on. The money was refund and then takem out and put back on amd taken out again several times meaaimg woth our bank account. They need to fix there computer sytem we were told there system will do that with debt cards. We ha e not heard back from them since we called amd reported it. Other than that the truck was great and clean and the service was great.

Eric L. 
Rating:
5.0

Customer service is great. You feel at hone, visited other location in Chico, service was not friendly at all. I will come back to the Gridley location again

Martin C. 
Rating:
5.0

Max Market has great staff and they are very knowledgeable.

MART B. 
Rating:
5.0

Great customer service, very polite!

Audrea B. 
Rating:
5.0

Service was excellent. Very helpful staff. The trailer could have been swept out, though.

Nancy D. 
Rating:
5.0

Customer did not leave a comment.

Amber M. 
Rating:
4.0

Customer did not leave a comment.

Ed K. 
Rating:
4.0

I uhaul truck bed smelled of marijuana and the odor was overpowering. All of our clothes and furniture have been ruined by the smell of marijuana. We have attempted to contact the Nikki (general manager). But, she has avoided our calls for a week. The customer service has been terrible.

JOHN G. 
Rating:
5.0

The staff at Macs Market were very helpful and quick to help me with the return process

Liisa H. 
Rating:
5.0

Customer did not leave a comment.

Celia H. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Maybe clean the windows before presenting it to a customer

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Sue U. 
Rating:
3.0

U-haul rep could not find our reservation. Waited an hour at pick up site. U-haul said it was there computer.

RICHARD G. 
Rating:
5.0

Clean the vehicle better

KOJI M. 
Rating:
3.0

stay open later than six

Doug W. 
Rating:
5.0

Customer did not leave a comment.

Darla L. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Very good customer service and very friendly staff! Thank you!

John M. 
Rating:
3.0

Customer did not leave a comment.

Matt N. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Very pleasant customer service

Douglas S. 
Rating:
5.0

These folks in gridely..UHAUL. are the best there is..!!

darel F. 
Rating:
3.0

Pick up place was closed without notice to me,would have been nice to receive a call. Had to go to next town to pick up truck. Lady called several times for our drop off point with wrong info. Poor communication from staff .

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Tamula R. 
Rating:
5.0

Customer did not leave a comment.

Daniel Y. 
Rating:
5.0

Customer did not leave a comment.

Darci O. 
Rating:
5.0

Customer did not leave a comment.

Mom Aimee K. 
Rating:
5.0

Excellent customer care!

Maria Elena D. 
Rating:
5.0

Location had multiple people checking equipment in and out which made the process go quickly

Darold H. 
Rating:
4.0

Customer did not leave a comment.

Van R. 
Rating:
5.0

Customer did not leave a comment.

nicolette R. 
Rating:
3.0

Customer did not leave a comment.

Trudy S. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
No reviews have been submitted for this location.

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