Rather than messing around with the website I went directly to Mad Bro and rented a truck for 24 hours to help with a local move. Mad Bro was great to work with and I would recommend them
WHITNEY R
Customer Reviews for Mad Bro Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank You for a very nice experience. Have a great day.
LINDA WBecause of time and resource limitations, we had to leave the truck bed dirty, which we are so sorry about that. Thank you so much for cleaning it and for your great service. So sorry.
NANCY RVery professional and friendly staff
MICHAEL VStaff was non-cooperative and not willing to help the customer. When asked "when truck could be picked up ",they said 9am, when offered to pay for a earlier pick up, they said no. Then on top of it all they were after nine opening shop, so 10A is more realistic.
JON GI returned the trailer at 10 a.m. on November 11th. They charged me for 2 additional days. I am going to dispute this with American Express.
SHAUN SVery good customer service
MICHAEL VWanted a car trailer but all they had available was a car dolly and was charged $575.00 one way from moab to utah. And still have to wait 7 to 10 business days to receive my deposit back so very displeased with the business maybe others may have better luck. I will not be utilizing their services anymore uhaul in general thank you.
DAVID AEverything worked, easy pickup and drop off, the trailer towed very well.
GEORGE DVery nice guys!
NGEL LIt was good, the MadBros location saved the day because the prior location at 3978 E Sunny Acres Ln, Moab, UT 84532 was awful! I'll have to submit a report for that location as well. The owner lady (I can find her name on the police report) ended up calling the sheriff on my boyfriend, who was trying to pick the rental up for me as I was flying in from Phoenix. Long story short, she cancelled the reservation, was super rude to me on the phone when I called to check in if I could pick it up (it was under my name). It was horrible, the sheriff came looking for my boyfriend, he was late to pick me up from the airport, and it delayed our journey...
SARAH WI am not sure why there is a question as to would I recommend this location to a friend. I have rented a lot of trailers and have never had a choice of where to pick up/drop off a trailer.
Lorraine HThe big improvement is made being available in Moab . We missed it for months ………
Denis WThese guys are great. I use them for repairs and U-Haul needs.
Tim CThe team at Mad Bro Rentals are a great group of folks that enjoy helping others!
WILLIAM AReservation system issues delayed our transaction. The guys were very helpful.
Urban WNot
kenny aThey were very helpful
sarah vThe manager of Twin Falls should take a class from the other location. The drop point was professional, courtesy and respectful. That’s how you run a business.
anthony a