Customer Reviews for Mail Boxes & More - Wayne

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mail Boxes & More - Wayne

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Eric S.
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Customer did not leave a comment.

Mark D.
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Stanley D.
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Juan R.
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NEil B.
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Overall great experience

Nicholas S.
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Simon D.
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Jacqueline L.
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I was told everything was contacless and i had to pick up truck using my phone. I had difficulty with the u-haul app and website, it would not recognize my phone's location. When I told the owner of the store he told me I had to call Uhaul. He refused to help. After 20 minutes on the phone the agent was not able to get my phone to recognize the store's location. I had to go back inside and she had to ask the owner if he would please give me the keys. he reluctantly did give me the keys.Not a pleasant experience

PAT B.
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Fast and efficient friendly and clean. Easy Peezy

EDDIE S.
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Customer did not leave a comment.

CHRISTINE W.
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Fast, convenient and easy. Good value, friendly service and clean, new, fully equipped vehicles. A good experience every time I rent. Why go anywhere else?

joe G.
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Suzanne S.
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MICHAEL R.
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ED L.
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EXCELLENT SERVICE!

LINDA V.
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Angelique S.
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I was extremely disappointed in the fact that I added a hand truck and moving padding onto my order. Our order was placed weeks in advance. My husband and I picked up our truck and approved the order. It wasn't until I got to my location with the truck did I realize that there was no hand truck and padding. I contact the store which I picked the truck up from and said we were supposed to have those items and they were not in the truck. He advised they didn't have them and that's why it was not in there. It was extremely aggravating that we were not provided with sufficient and/or ANY notice that the items were not available to make additional arrangements. We were expecting to have them since we ordered them. We were doing a move without the items to aid us in that. I am extremely disappointed in the service and lack of advanced notice.

Diane L.
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I was charged for gas when I already put gas in the truck. Also was charged an extra $10 and changed for other fees. I will not be renting from this location again.

Carlos H.
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joe Z.
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ELLEN L.
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JOHN B.
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Douglas M.
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The people at Mail Boxes were wonderful to deal with, with that said the online part of u Haul sinks. I made a reservation on line and it sent me to another store for pick up, I check to make sure I did it right and I did, but sent me to another store, which was something I didn't want.. So I canceled the reservation by phone and they assured me it was canceled. I want to my preferred in person store and made the reservation for Saturday, the guy in the store was great showed me the reservation on the computer. When I returned on Saturday my reservation was mysteriously canceled. The guy in the store couldn't apologized enough and found me a van at his other store and again was great, but as for U Haul on line or other wise I would never use again nor would I recommend them. Doug Malcolm

Edward R.
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Positive experience overall .... from booking to pickup up and dropping off.

LAWRENCE N.
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LAWRENCE N.
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Leonard M.
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Truck share return. Return asks to drop key in lock box and later wants photos of mileage and gas gauge. Gas gauge does not show without the key. Revise instructions.

linda a D.
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We experienced some confusion at check-in. I received a receipt today which did not match my "estimate." Upon clarification the site had billed me differently (because my original planned use had changed) and they actually saved me some money. I appreciate their efforts on my behalf.

ERICA G.
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I was very pleased with this transaction. The truck was ready when promised and very clean! Very easy process!

Mark K.
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I will not Rate the location, but I will rat the company it self and sheap and stingy the are, now remember this I will never rent from you again, You sent citation over $0.50 cents, you have to kidding me, I have paid the toll of $1.50 as you asked and sinceyou guys did not do your job so you got a citation or a greed and lazyness situation here. other than that your loction in wayne was good, but you are not.

Jeremiah B.
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Customer did not leave a comment.

Rachel S.
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Great service!!

Janet T.
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The woman Diane who sent up the reservation for the van messed it all up. I had to go 7 miles out of my way to pick the van up after her telling me it would be only 2 miles from my house. The place that was suppose to have the van didn't have it. so that was an extra 12 miles that I had to pay for that I did not want to pay.

richard N.
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Everything great except I was charged for insurance even though i chose not to accept it. I followed up and was advised to contact Uhaul and will be issued a refund. No harm..

Linda K.
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Customer did not leave a comment.

donald V.
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The customer service was great but the van smelled like farm animals were shipped in it. Now my bed has a foul odor

John D.
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ANGEL G.
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Richard I.
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Joseph D.
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Blankets that had been ordered were not in truck at pick up location

Pedro T.
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Anthony P.
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The 24/7 app remote access of the van was confusing at first but was able to get the needed support to get the keys.

Ronald G.
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Customer did not leave a comment.

philip G.
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Agent took forever to assist us. Agent was distracted with FEDEX client and delivery.

david C.
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The staff here was very professional and pleasant. Clean and well maintained vehicle

RANDALL K.
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Very efficient.

Conrad R.
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Vehicles should be non smoking, but I understand that this van was not part of this location's vehicles. Otherwise service was excellent.

Ernest E.
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The van I rented was dirty and damaged.

Russell K.
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While process was smooth and the equipment was ideal for our needs.

Elizabeth T.
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Very helpful and friendly customer service. Very smooth transaction. Will definitely use this company again.

AISHA M.
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Service was good the end price was a complete surprise, which would make me never recommend to anyone or use it again for myself

DENISE M.
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Richard A.
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Great van. Clean and well operating.

John E.
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Ian L.
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sean O.
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Michael C.
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Heidi R.
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Sam H.
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William H.
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The rental agent was professional and exceptionally efficient.

Donald L.
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The pick-up and drop-off process was super easy. Definitely pre-register online beforehand to make it easy.

Alec M.
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Erik S.
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aurther H.
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Didn't know that you increase your prices nearly 30% since last October, even the place I rented from said they didn't know. I was planning to rent a vehicle in two weeks, I will have to shop around first before I can commit.

ERNEST E.
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Lauren K.
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Seth F.
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Super friendly and super service will recommend to friends and family

Margaret B.
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Mark S.
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William M.
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Once again, very pleased with the "U-Haul" experience!

Phil J.
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Glenn B.
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Lisa M.
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Marcin P.
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Diane S.
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Van was in excellent condition. Went 230 miles with the van and couldn't believe the excellent gas mileage. Was just the right size that I needed. A very good experience with U-Haul. Definitely recommend them. Also have a new respect for van and truck drivers!

Joseph S.
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John G.
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Was a great experience, didn't realize it was so close to my house. I highly recommend if you need a rental truck try uhaul.com

Charles R.
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Arthur B.
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JAIRO C.
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excellent service! I made a request to pick up the van earlier, and they made every effort to accommodate my needs in their agenda. I have already recommend it to my neighbors. blessings.

EDDIE A.
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Customer did not leave a comment.

Leslie C.
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We rented twice 6/11 the van was clean but needed an oil change. It was a little too big .Sitting in it makes you feel like your going to fall forward. 6/17 The van was clean and this one too needed an oil change. It was a little smaller which was nicer and nicer to drive. We were able to get both vans very quickly and the drop box for the keys both times was convienent.

KRENZY V.
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David L.
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DALE A.
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Everything was perfect!

scott C.
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Edward L.
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kate D.
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My experience was great!

GEORGE R.
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Coast was presented as $19.95/day but also was $1.00 per mile making the rental too expensive. Vehicle was returned unused.

Richard K.
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John K.
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All in all a smooth transaction from beginning to end. JNK

Jennifer J.
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Quick and easy pick up and drop off. Great experience

Kimberly N.
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Elizabeth S.
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Gloria A.
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Nitzan B.
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The guy at the desk was rude. The whole experience too expensive and stressful.

Shanteia H.
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Deborah H.
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Thank you. Great customer service!

JEAN M.
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Hal A.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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