Customer Reviews for Mail Boxes & More
(U-Haul Neighborhood Dealer)

323 reviews

9200 NW 39th Ave Ste 130   Gainesville, FL 32606

(352) 505-9578

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9:30 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 505-9578

9200 NW 39th Ave Ste 130
Gainesville, FL 32606

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9:30 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Gerald K. 
Rating:
5.0

Excellent experience!

Rachel Y. 
Rating:
5.0

Customer did not leave a comment.

Vasilios P. 
Rating:
5.0

Customer did not leave a comment.

Ta-Shun A. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

Josh C. 
Rating:
5.0

Customer did not leave a comment.

Violeta M. 
Rating:
5.0

Customer did not leave a comment.

Yasmin E. 
Rating:
5.0

Great customer experience.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

Asisclo A. 
Rating:
2.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

CHEYANNE T. 
Rating:
5.0

Dana is great and always so helpful.

Debbie F. 
Rating:
5.0

Super easy and efficient transaction. Local owned business that exceeds all expectations!

DANA LYNN B. 
Rating:
1.0

I have made many rentals with uhaul in the past few years. Circumstances kept me from returning the truck for an extra day and 3 hours. Even though there are huge graphics on the side of the truck trumpeting $19.95 a day, I was gouged for an extra $113. Needless to say, uhaul will not be receiving any further business from me.

MICHAEL M. 
Rating:
2.0

Customers was below average. Yet everything else was great.

Courtney M. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

The inline system app is good but confusing for my first time usunig uhaul. Frankly scared to drive a big truck, I chose a 10 foot when I should have picked a 15 or 20. I thought the blankets were for sale but it was rented. The bigger dolly I requested online was not available. I was helped a lot to find movers by the Mailbox and more lady. The most expensive is loaders and unloaders! I packed and loaded/unloaded 17 bins but the movers took 3 hours!

Stanley R. 
Rating:
5.0

Keep doing the same thing that you are doing now

Jean T. 
Rating:
5.0

No other comment beyond great service- professional and efficient.

Eileen K. 
Rating:
5.0

Courteous competent staff. No issues. Easy.

george B. 
Rating:
4.0

Customer did not leave a comment.

Alison M. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Kayla A. 
Rating:
5.0

Business closed. No interaction.

Vanessa N. 
Rating:
5.0

Dana was very helpful and very conscientiousness about providing a very clean truck. Her extra efforts are very much appreciated.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Sherry J. 
Rating:
5.0

manager went extra help, stayed overtime to try to help me with the app, and just rented me the truck early so i wouldnt have trouble in the morning

MARALEE K. 
Rating:
5.0

Have the inside of the truck clean and wiped down after each use to keep down germs , and not just spray with disinfectant..

Tracy C. 
Rating:
5.0

My U HAUL located at Mail Boxes and more on N.W.39TH AVE near Interstate 75 is an ideal location the the staff there provided friendly and helpful service. Thanks again the their staff. I dont believe any improvements are needed at this location.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Good but had trouble with drop off service, could not get website to find my location, could not complete drop of online

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Candise M. 
Rating:
1.0

Representative was rude

Dustin C. 
Rating:
5.0

Customer did not leave a comment.

Tina W. 
Rating:
5.0

Customer did not leave a comment.

Janely F. 
Rating:
5.0

Great service and vehicle made moving a snap.

David B. 
Rating:
1.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

willam S. 
Rating:
5.0

Friendly professional service! The process was smooth and easy and I felt well informed of the expectations. I will use this company again and recommend them highly!

Waynette T. 
Rating:
5.0

I can't think of anything to improve. Everything was great.

Deja W. 
Rating:
5.0

We like doing business with this Uhaul location. Everything was on point! Very nice and professional employees. The only improvement would be to give them more equipment. They only have a few trucks and they need to get them some vans!

Maureen L. 
Rating:
5.0

Customer did not leave a comment.

Sylvia R. 
Rating:
5.0

Exceptional service

Patsy A. 
Rating:
5.0

always curteous and elpful

Patsy A. 
Rating:
5.0

can not say enough about this place and service. very understanding and let me get the keys several days in advance in case of business closing due to the coronavirus.

robert R. 
Rating:
4.0

Everything was good !

Toni G. 
Rating:
5.0

Great customer service!

Pamela E. 
Rating:
5.0

NA

Matt S. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Very nicely maintained truck and very helpful employee! Would recommend!

Michael O. 
Rating:
5.0

Love doing business here and will continue to.

Patsy A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Awesome job! Smooth transaction. Thanks Mailboxes & More.

Emma F. 
Rating:
5.0

Customer did not leave a comment.

Diane O. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

Rachel Y. 
Rating:
5.0

Customer did not leave a comment.

Lanay M. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Mary Jo C. 
Rating:
5.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

Very convenient location, and easy experience with a very helpful customer service rep at Mailboxes and More.

kathy B. 
Rating:
5.0

The staff at Mail Boxes & More were excellent. I can't say enough good things about the lady who worked with us. I will definitely use them the future if I need a rental or know anyone who does. Thanks, Mary Weeks

Brianne S. 
Rating:
5.0

Customer did not leave a comment.

Erick D. 
Rating:
5.0

Front desk is great

Maritza A. 
Rating:
5.0

Awesome place!! Ten Stars!!

Arthur M. 
Rating:
5.0

The whole transaction was smooth and fast! I would definitely recommend you to anyone!

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
1.0

I reserved a furniture dolly a month in advance, they only had a utility dolly available. They had a month to ensure that a furniture dolly be available for my reservation. The truck was FILTHY! I burned very minimal gasoline. A hurricane was coming so no gas could be found anywhere. I told the woman that I was unable to fill the two gallons of gas because I could not find a gas station with gas. She rudely replied with, “well then it's $4 a gallon!!!”

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Crystal R. 
Rating:
5.0

Great place to rent!

Dana B. 
Rating:
5.0

Dana was awesome she took care of me from making my reservation to returning the truck. I will be going back to see her for another rental soon. Thank you

Carl H. 
Rating:
5.0

Customer did not leave a comment.

barbara F. 
Rating:
5.0

Love this place! They always do a professional job.

Darrell W. 
Rating:
5.0

she is very professional and kind. I would recommend this place.

Chul Hee C. 
Rating:
5.0

Customer did not leave a comment.

chad B. 
Rating:
5.0

Excellent customer service. Have used this location before and have recommended to friends

Helen L. 
Rating:
4.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Friendly service and the truck did what I needed it to. I would definitely recommend this place to anyone needing a short term rental.

Arthur R. 
Rating:
4.0

Customer did not leave a comment.

HANNAH R. 
Rating:
5.0

great customer service

Nan J. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

A friendly, easy process to rent truck. It was a positive and efficient service. I would definitely recommend this store.

Freda W. 
Rating:
5.0

Nope.

Jonathan B. 
Rating:
5.0

The problem I has was in no was predictable. There was a problem with the brake system that caused an issue. Ground assistance was very helpful and attentive, and resolved the issues.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Avery O. 
Rating:
5.0

Customer did not leave a comment.

DARYL B. 
Rating:
5.0

Keep it like at is and do not Change Personnel she is Pleasant to work with

Reginald B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
5.0

Customer did not leave a comment.

Marcelino F. 
Rating:
5.0

Great customer service from beginning to end! Dana is very courteous and insightful. A pleasure to work with! Doug

Doug R. 
Rating:
3.0

I returned the truck on a Sunday. the business was not open and there was not a drop box to put the key in. had to leave the keys hidden in the truck. The business needs an after hours drop box.

GARY H. 
Rating:
5.0

Friendly

Walter C. 
Rating:
2.0

I rented a truck for a day and was told i only 17 hrs.then when i returned it they charged me 15 dollars for fuel when i had put the right amount of gas it .when i complained the was very rude

Ernest G. 
Rating:
4.0

Excellent customer support by Dana. She is very knowledgeable and helpful. Highly recommend going to this U Haul center.

Michael H. 
No reviews have been submitted for this location.

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