Professional and personable. The best of both worlds.
John F
Customer Reviews for Mail Boxes & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dana is awesome and always helpful. She made my rental super easy and simple.
jeremy cIt is merely a pick up location, not a UHaul store. I enjoyed working with Dana and I will rent from this location again. The rating I gave was for the overall location.
Danilo MWonderful customer service. Not much traffic. Good location. Recommended.
Julia DThe ladies at the front desk were very helpful and kind.
Sophia KTruck was ready to go when I arrived. The store associate was pleasant, knowledgeable and answered all my questions. I will use this location again and recommend them.
GEORGE PNo improvements needed. Dana has always been customer-focused and a joy to do business with. I will be back.
Dennis OWonderful service at this location. Thank you so much for your grace and understanding!
David GGreat service from start to finish easy pickup and easy drop off thank you for a great job.
Randy JRental person was very helpful and pleasant. I will use this location again in the future.
Lynn WI can't think of anything. I was very satisfied.
Richard MSeveral issues ... 1) I used the mobile app for pick-up and return. It took a lot of time with spotty internet. When I finally received my code to retrieve the key from the lock box, the key wasn't in the box. We had to knock on the back door of Mailboxes and More to secure the key. That defeats the purpose of using the mobile app process. 2) Immediately when starting the vehicle, I received a message that the air in right front tire was low. I was unable to confirm the odometer reading because of the message re the air pressure. I drove to a gas station, spent $2 to fill it up, but the message never cleared. I notified customer service of the additional expenses and mileage, but was essentially advised they couldn't assist me. 3) When returning the vehicle, using the app, I was asked a series of questions ... one which included the issue about the readiness of the vehicle for another family. I attempted to advise that there was an issue but the app wouldn't allow me to process with a NO response so I had to change not to YES, which wrongly indicated the vehicle was ready for the next family. I will never use the mobile app process again.
Lynette BThank you the lady caring the customer with smiling face and kindness and doing her job perfectly.
Ensar YExcellent service. Friendly employees.
Donna BNo clear signs indicating where to park.
Abhishek BCourteous, helpful person in the office was
Arup SEasy drop off
Matthew PNo directions at store where to find uhauls for pickup. Lock on keybox very hard to open...like its broken
Sean BSuper nice staff
Philip YMail Boxes and More was a little hard to find using a GPS, but easy to park when dropping off the truck
CRAIG VHad ants inside
William BSuper friendly and nice , clean location just all out wonderful staff
BRIAN PWe made a reservation for a truck for pick up at a specific location. The day before departure, we were notified that the reservation had been transferred to a different location. We included a dolly on our order and were not notified that it was not available. When we arrived for pick up of our truck we were notified that they did not supply dollies to clients and that if we wanted one we would have to drive to the other side of the city to get one.
Michael FTruck smelled like cigarettes, tires were worn down without any tread left and the brakes didn’t work well at all. Felt very poorly maintained.
Faith HHave the trucks in the parking lot. Not behind the building in the back where the grass need to be cut. Excellent customer service.
Stacy WCheck the ashtray in the truck. Gross.
Cinnamon SOther than the u-haul itself being a gas guzzler. The workers at the location were amazing understandable Help resolved a an emergency 10 out of 10 across-the-board
Dwayne TGreat
Edwin VThe location in Gainesville is amazing and friendly she was very welcoming and also call the location in Sarasota to let them know about the mistake and how they can help us and they talk to her in a rude manner too
Silvia SGreat service. Staff at Mail Boxes & More were excellent. I would rent from them again.
Fiona MGreat Experience Great Customer Sevice Will only come back to this location as long as I live in Gainesville I believe here name is Dana.
robert b1. My drop-off was scheduled for 8:07am but I was not informed that this drop-off location did not open until 9am. I was also not informed that online check-in had to be completed before the scheduled time to avoid being late. I thought that check-in simply had to be initiated before the scheduled time. I arrived at 8:00am and the online check-in took until 8:24am to complete, causing me to be charged for an extra day. 2. This location's drop-off parking is an unpaved area beyond the end of a dead-end street, with no signage indicating it is for U-Haul.
David BExcellent service all around!
Gerald PTruck was full of dog hair to which I have a allergy too. Smelt so bad, dog urine smell.
dean bGreat customer service attitude!
paul wWe had amazing service and were given a very affordable price to rent a 26 ft uhaul truck for the day!! Would definitely go there again when in need of a u haul!!
Angela EAbsolutely nothing, excellent franchisee, excellent customer service!!
Darren BPost a sign or instructions out where the trucks are parked on days when the store is closed so folks know where to drop-off the key. Had to go to the front off the store only to read that the drop-off box was at the back of the store.
thomas wThank you for another smooth transaction with Mailboxes & More Dealer. The ladies are fantastic!
Dana MI didn’t receive my dolly but had to pay for it
Mark BStaff were very helpful and pleasant!
Teresa GTruck wasn’t clean…cabin or bed. Didn’t have what I ordered and had to drive around looking for what I pre-ordered and use gas that I paid for
CAMERON NThat u ladies so much for the help it made my move so stress free. Thank you ndawson
Nathaniel DTruck was dirty inside and out
Dameon MNone
Nicholas TVery nice and helpful
Derek W