Customer Reviews for Mail Central
(U-Haul Neighborhood Dealer)

102 reviews

4813 Ridge Rd Ste 111   Douglasville, GA 30134
(Located in The Kroger Shopping Center @ Ridge Rd & Bakers Bridge Rd)

(770) 942-1068

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(770) 942-1068

4813 Ridge Rd Ste 111
Douglasville, GA 30134
(Located in The Kroger Shopping Center @ Ridge Rd & Bakers Bridge Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The customer service there was excellent A++++

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

Jason A. 
Rating:
1.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS S. 
Rating:
5.0

There was one bottle on the floor. The outlet plug didn't work. Otherwise, everything was smooth.

Jasmine L. 
Rating:
1.0

They charged me a late fee of $20 for being 30 minutes late. I had to drive half way across Georgia to get the trailer to their chosen drop off point at rush hour. If I could have returned the trailer closer to my location then it would not have been late. I talked to the dispatch person and she said that she would extend the time due till 5:00 pm. Clearly, one hand doesn't know what the other hand is doing. The drop-off site was a parking lot by the way with no signage and it took me 50 minutes to get there.

ken S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

The truck itself was showing its age and use. This particular truck may fair well from re-evaluate as to its dependability for future clients.

Glenn R. 
Rating:
2.0

Customer care and service. Update customer if you are planning to close your business.

Fred G. 
Rating:
1.0

The manager on site lied about the rental equipment hung the phone up on me. I have used uhaul many times and I own a million dollar company but because of this transaction I'll never use them again.

RAY T. 
Rating:
5.0

Customer did not leave a comment.

brian D. 
Rating:
5.0

Calling Human Resources take for hour before I can speak to someone...

Beniere C. 
Rating:
5.0

Customer did not leave a comment.

Harry R. 
Rating:
5.0

Customer did not leave a comment.

randy H. 
Rating:
5.0

Customer did not leave a comment.

THOMASIA E. 
Rating:
5.0

Excellent customer service and friendly staff.

Christopher P. 
Rating:
5.0

All went well

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Preston C. 
Rating:
1.0

Truck was very dirty had used masks, old food, trash and marijuana in the console of truck. We were charged for a dolly that we never used. We were very unhappy with this rental.

Shawn H. 
Rating:
5.0

Excellent customer service and knowledge of the equipment.

cathrine T. 
Rating:
5.0

Nothing to improve! Excellent customer service. Clean, professional environment. I would highly recommend this location for any of the services they provide.

SHARON S. 
Rating:
3.0

Customer did not leave a comment.

Alberto R. 
Rating:
3.0

The link to agree or dispute damage was expired when we received it. The last who checked us in said there was a dolly to use if we wanted and it would be a $7 charge. We did not need to use one but it was not In the back as she said. We did not want to get to charged for it. Tried calling no answer. Also there was fresh paint on left front hood not marked. We had no way to report it because link was expired....

Charles N. 
Rating:
1.0

The manager was very rude and obnoxious charge me Mile for mile on a rental without advising me of the fact beforehand and even used profanity I guess because she She Became really upset she'sgonna hurt your business she should be replaced

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The lady on duty was very helpful, calm and work with her supervisor to solve my problem.

Heather A. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

The on-line sign-in process was awful. I was 25 minutes late picking up the truck at 6 PM EST. Software said the GPS locator failed and I was not at the correct location. Called the number given and was told after 10 minutes it was because I was past the 6 PM pick-up time - STUPID!!!! Also had an issue with the truck. The parking brake release is hidden and not identified with any arrow or decal. Had to Google the problem where it showed numerous similar complaints for this model U-Haul truck.

Jack F. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

Customer did not leave a comment.

Karen E. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

People were very nice and professional.

WILLIAM A. 
Rating:
1.0

The truck had mechanical issues. The gears shift didn't work appropriately and they had the ordacity to charge me an extra 20.00 for gas not used.

Diantha B. 
Rating:
5.0

Customer did not leave a comment.

Kris K. 
Rating:
5.0

Great friendly staff and was able to handle all our moving needs and then some. Was a one stop shop! Will definitely do business with them again!

amanda F. 
Rating:
5.0

Nothing Everything went smoothly! I will use again when needed.

Charles M. 
Rating:
5.0

Super friendly staff, very helpful and kind.

Terry G. 
Rating:
5.0

Customer did not leave a comment.

LAWANDA J. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
5.0

Friendly customer service by Douglasville employee. Great truck, drove like a van.

lisa S. 
Rating:
5.0

Easy process!!

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

April H. 
Rating:
5.0

Customer did not leave a comment.

Jack F. 
Rating:
5.0

We originally reserved a 4x8 trailer and were told it would hold a full size mattress and box spring. When we got home with the trailer we discovered it would not hold the full size mattress and box spring. I immediately called customer service and they found us a 5x8 trailer and we did not have to pay the price difference. I was a little frustrated that we were told the 4x8 would hold a full size mattress and box spring then it did not, but I was very pleased that customer service found us a 5x8 for no additional charge. Great customer service!

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

CHERYL H. 
Rating:
5.0

Customer did not leave a comment.

Tyra M. 
Rating:
4.0

Have all equipment rented available.

JOAQUIN V. 
Rating:
5.0

Customer did not leave a comment.

Al C. 
Rating:
5.0

Customer did not leave a comment.

BUNNY H. 
Rating:
3.0

Customer did not leave a comment.

Don H. 
Rating:
1.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Truck box was full of dirt had to sweep out, and had a leak in the roof. A/C didn't work in truck, it was like an oven. Auto transporter had a broken strap. Was supposed to pick up truck down the street from my house but they changed the pick up location to a SHITHOLE place then those people weren't there so I had to go to another location to pick up. Took about 2 hours just to pick up. And the quote I was given was $500 less than what I paid. 2nd time this has happen dealing with Uhaul.

Dustin A. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

herbert M. 
Rating:
5.0

Never let someone be transferred to a t”transportation manager”. I sat on hold for an hour and 38 minutes and hung up. I did take a screenshot of that picture with your phone number on it if you're interested in seeing it. I had to call back and ask for something again and they transported me again and I waited 38 minutes and then hung up. Also there were issues with the moving company that I booked through your website that you guys did not want to have to deal with it all. That's fine but I would just book locally next time I thought that was for you guys.

Gregg P. 
Rating:
3.0

The truck had a smell like a dream animal was in it. Make sure there are no gagging smells for next person who rents

tracy S. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

KENDRA R. 
Rating:
5.0

Great customer service!

Naomi J. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY J. 
Rating:
4.0

Customer did not leave a comment.

ARTEMUS T. 
Rating:
2.0

The pick up location was changed even though the website stated that the truck I wanted was there. This is the second time this happened in 3 weeks.

Paul W. 
Rating:
5.0

Very friendly and professional! No issues!

Richard M. 
Rating:
4.0

Customer did not leave a comment.

robert Y. 
Rating:
5.0

Customer did not leave a comment.

ELIAS K. 
Rating:
5.0

The clerk helped us out immensely, she even stayed after hours in order for us to get a truck.

Gary W. 
Rating:
4.0

Customer did not leave a comment.

Calvin B. 
Rating:
4.0

Customer did not leave a comment.

Franklin H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R A. 
Rating:
4.0

Customer did not leave a comment.

Maxwell P. 
Rating:
4.0

truck was not cleaned out in back. had to return to get hand truck--not in truck at pick-up. cab was clean. staff was friendly and helpful.

EILEEN M. 
Rating:
1.0

do Better!

Shantell J. 
Rating:
5.0

I was charged a $25 cleanup fee and the truck was left in the same condition I received it in. Not satisfied with that and will never use after hours drop off service again if it's that easy to be charged for something when I'm physically not there.

Johnny C. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

The interior of the truck cabin was not well maintained. It was very dirty with lots of red dirt in the floor. One of the side mirrors on the truck was not very adjustable. Overall, the truck ran great and served its purpose. The store workers were very friendly and easy to work with.

ALLY F. 
Rating:
5.0

Thanks that truck sure saved some time and trips!!!

MICHAEL C. 
Rating:
5.0

Nothing everything was ??

Melody T. 
Rating:
5.0

Everyone was very nice and friendly! Nice to deal with during a stressful time like a move.

Angela K. 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
5.0

This was by far the best experience I've ever had with Uhaul. They were vey genuine and very helpful. I would use this location again in a heartbeat.

Brittany W. 
Rating:
5.0

Customer did not leave a comment.

Phyllis C. 
Rating:
2.0

Customer did not leave a comment.

Katanya F. 
Rating:
5.0

Excellent customer service. Will use this location again. Thanks for all your help!

Deborah H. 
Rating:
4.0

Customer did not leave a comment.

Rochelle P. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

We had to drive 20 miles out of the city to pick up the truck which had been reserved at least 2 weeks prior to pickup

JOSEPH D. 
Rating:
1.0

The first truck I was given had a dead battery and then once I was given a truck that could start I returned it with more fuel then when I got the truck then was charged a fuel charge.

DYLAN G. 
Rating:
5.0

Customer did not leave a comment.

christie M. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

The staff was very friendly and helpful.

Chaunese G. 
Rating:
2.0

The owner was not friendly on return. When check out I stated to the employee Daniel I was going to bring truck back at 7pm. He marked 2pm. This caused confusion. The truck had ashes in the ashtray and not clean.

brian B. 
Rating:
5.0

The folks at the Mail Center were very friendly and professional.

KARRIE D. 
Rating:
5.0

Customer did not leave a comment.

Joyce S. 
Rating:
5.0

Great customer service

Darnell W. 
Rating:
5.0

best u-haul experience ever. excellent staff.

EILEEN M. 
Rating:
5.0

Was the must friendliest and patient representative I have ever encountered Thanks Troy for making my long drive start off so pleasant!

Cynthia A. 
Rating:
1.0

The gentleman at the counter had one person checking out a truck ahead of us. It took him almost an hour to get their paperwork done. When we got to the counter the same happened with us. He kept having to call someone on the phone to ask what he needed to do next. When we made our reservation we had asked for an additional 2 dozen furniture blankets along with the ones it said our rental came with. The guy had no idea about blankets and said they did not even carry them at this location. We then asked him to help show us how to attach the tow dolly to the truck and explain how to put the car on. He ridley informed us that he knew nothing about them and it wasn't his job. There was never any pre inspection of the car being towed like they told us there would be. He just handed us the keys to a dirty truck and turned to the next person. This was not even the location that we wanted to pick the truck up at. When you do the reservation on line it ask which location we wanted and gave us a list of the different ones. We chose one that was about 3 miles from our house that we have dealt with before and you sent us to one 12 miles from our house and no furniture blankets. Your customer service at this location was horrible.

Jane L. 
No reviews have been submitted for this location.

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