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THORNE W
Customer Reviews for Mail Etc Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Van ran well and was clean inside. Graffiti on outside and cracked window in sliding door. Staff was friendly and helpful.
JERRY AI appreciate the lengths the representative went to accommodate me. The location is hard to find.
JERAMY JNothing! Best rental service I have ever experienced!
JUAN OThe owner was kind and quick. I liked this location, and would come again. Be aware that it's not 24/7 return.
CYBELE WA great experience! The woman who helps me is always so polite. 5 stars!
Joshua BNot the fault of the location, but the first truck I tried to rent had been vandalized - the location owner really did a lot of extra work with U Haul and got me a replacement truck in less than 30 minutes and I was on my way! Great job handling that.
ERIK Vvery good service, not so good neighborhood
MELINDA PThe UHaul was easy to pick up but the gas was under a 1/4 tank and dirty. The staff was friendly upon arrival but when I dropped off the next day she was rude, short and unkind. She asked me for the mileage and a picture of it on my phone as though I immediately knew it was expected of me. I then told her that although I rented 12 blankets, some of them accidentally were wrapped around furniture and placed in the back of my POD for storage for two weeks and that I would return them promptly. Instead of being kind and talking me through the process of my honest mistake, she rolled her eyes at me and said she needed to call UHaul. I understood I could be charged, but in a situation like that I would expect her to talk to me about it kindly and explain to me kindly that it's UHaul's policy to pay for these blankets, period. It was $76 I wasn't expecting to pay, but I understood, I was just upset at her delivery and lack of customer service.
JAMIE CThe manager/owner of the shop was very kind and helpful. She went above and beyond. When there was a problem with a dead battery she worked with me and she stayed calm. Great customer service. Thank you
DUANE FI especially appreciate that I was contacted and informed that I could keep the vehicle longer since the next reservation for the vehicle was cancelled. The extra rental time made my work less stressful yet did not cost any more.
SAMUEL MBusiness location smelled terrible the first time I came in but it wasn't so bad when I returned the vehicle. Front passenger door of van did not open from the inside.
CHARLES SWonderful host at pick up, but the truck was covered in graffiti and mud in the footwells. The tank was empty and it was an old and pretty terrible vehicle. When I was sent across the street to collect the truck I had to ask one unhoused person to move away from looking in the wing mirror and had to wait 5-8 minutes to remove two other people shooting fentanyl from the rear of the truck. This is more of a reflection of the state of parts of Seattle, but even so. I would not want my son or daughter collecting a car from here.
PETER HIT WAS ALL GOOD
Gary SNice U-Haul contact.
NOEL BVan was rented with damaged sliding door! As an antique dealer this is the fourth Van from a Seattle uhaul dealer that was rented damaged. I expect a credit on my visa. Safety first
Susan PThe owner is great, super easy to work with. The only thing is that the area gets pretty sketchy late.
Ivan WTruck was broken and filthy. I feel bad saying this because the woman who works there is really nice and I’m sure it’s because people try to break into the trucks every night. Not her fault, but the truck was in terrible condition. The keyhole and door were broken, there was a dent where someone had tried to pry the window open, there were dents on every other part of the truck, almost all the plastic interior parts were broken, and there was no lock on the truck. It was covered in graffiti. Really, I feel bad saying this because the people who work there seem like they’re honest and doing their best. But it would have been unsafe if I needed to lock the back or if I needed to exit the cab quickly in an emergency.
Hannah BGreat customer service; great product; great experience
Chad BThis was the second time I rented from this location this week and the van I was issued was far superior to the one I had for my first rental. The service was excellent both times but the condition of the van I used during the first rental was less than satisfactory.
Samuel MThere was a strong odor that permeated the van. It smelled like it had been filled with smoke from a wood fire.
Samuel MThe lady was super nice.
Kevin MPeople were great and efficient. More extensive hours may benefit some customers.
Ben MWe rent a van every year for our annual fundraiser to support the Arboretum Foundation here in Seattle. Your excellence of service makes our job a LOT easier. Thank you to the folks who run the University U-Haul. You are awesome! Tess Forte, Arboretum Foundation
Therese FMake it possible to call the location on the phone about equipment pickup / return.
Vasily LEnsure vehicle is clean inside.
Nick BGreat service from the woman who runs the location. Easy pickup and return.
Jimmy EEasy and in and out quickly
Terri Stook advantage of a customer, not recommended
Tommy LIt’s not a big deal at all, but the unit wasn’t clean.
Joe HIt’s my first time to use U-Hall. The lady is very kind and patient. The entire rental and return process was smooth. This is an excellent experience for me！
Wen ZFor the convenience of all customers, renting vehicles, Insist that all customers are required to bring all vehicles back with a full tank of gas or they’ll be charged $100 or $200 I realize that means someone Hass to fill the tank up with gas when it comes back not full, but somethings should be done…overcharge the customer that left it low and give a credit to the next customer to make up the difference when they fill up the tank. It’s lovely to have new equipment and such a convenient and will run place as male, etc.inc.
Andrew ONo comments really easy!
Tani SVery professional and friendly service!
Baron CAwsome service!
Alexei SThe location was a bit hard to spot at first. Maybe make bigger signs? Thanks! 🙂
DORA CPeople were courteous and efficient but the University district is a rough place. people doing drugs out by the truck and such. Typica seattle.
Kimberly RQuick and efficient!
TOM SSuper easy check in and convenient location. It was especially fast because I did most of the check in online first.
Andrea AI had a great experience! I needed to extend my reservation several times and was able to. The van drove beautifully. Made my move go very smoothly. Highly recommend UHaul! It would be nice if the van had a side door on both sides.
joan wHad computer issues while renting. The lady kept a smile on her face
Linda B