Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I do believe that I was over charged. I placed a 100 dollar deposit. When I returned the truck, I was several hours early compared to the time scheduled time to return the truck. It was returned with the same amount of gas when I picked it up. I didn't recieve nothing back.
When we arrived to pick up the Uhaul there were 2 employees present. Both were not wearing a mask. Both proceeded to argue about who was going to put a mask on and help us. Finally, the gentleman helped us. He didn't go over any of the contract details. We were told to drop it off the next day. When we arrived no one was there on Sunday. They were closed. No one mentioned that to us. When I spoke to someone that called to remind me to drop off the truck they advised I would be billed after it was checked in. I wanted a Different card billed then what was used for reservation. She refused to help me, and continued to argue with me. This is a terrible pick up/ drop off location. Thanks, Heather
I dropped off the vehicle after hours. Therefore I had no interaction with anyone there, nor was I able To see the inside of the store.
My parents move from milan, il to Cambridge, il was seamless. We will choose U-haul everytime. Also, the attendant from U-haul (Moline) was super great.
Everything was quick and easy!
My rental was given to someone else and it took 45 minutes to get it straightened out.
The truck had cat food spilled in the cab and the truck was not full of gas when we got it.
Very accommodating!
Let them know to read instructions on what to do when returning the vehicle I read it late and got charged for another day. Other then that I enjoyed the truck. Thank you.
tHANK YOU
I am submitted my help to where you're slacking you need to have some of your u-Haul truck repaired in order too have excellent company service.
Our uhaul truck And trailer was due to be back on Thursday march 5th. We returned it be 9. And still got charged an extra $90. I had a rough time since the time we booked our uhaul. I will never come back and i will tell my friends and family not too. Just wow
Contacting this facility was my issue no one seem to answer phone services.
I got stuck in the snow and uhaul was zero help to me they told me that it was my fault and I would have to pay 200 $ per hour to get it unstuck and it would take 2 hours to get unstuck. I paid for insurance and it didn't help me at all.
Great people and customer service.
Horrible experience
Thank you!
Quick return, easy and no hassle when the rules are followed.
Was great. No problems.
Everything was good with the staff and truck and cleanliness. Easy pick up and drop off. I would definitely recommend this u haul facility
Adequate
People at the store did excellent job. Good place to rent from.
This was one of the worst consumer experiences I've ever had. Disorganized/flustered staff, price different than quoted online, inconvenient pick-up/drop-off location (there's a UHaul business down the street from me, but I was told the day before my pick-up that I had to go to another town). Truck was not ready when we got there at appointed time, so we had to wait for 2 hours, which delayed our move. The store employee was very apologetic, said she was having computer difficulties, so we gave her the benefit of the doubt, but it certainly made an already stressful/busy day even more stressful.
We rented the haul truck and had not one but two blow outs! My husband David is a trucker and could not believe how.poorly it was maintained. Then the place had the nerve to call is and ask why we were late and was going to charge us for another day. If anything we should have.gotten a discount for the 9 hours we sat and waited tires to be changed.
the location itself and the guy who helped me were great. My only complaint is that it was hard to obtain a reservation close to where my relative lived to pick it up. At first I was going to have to drive an hour oneway to pick it up. When I later called, they had found a trailer closer. But on the way back with the trailer we drove by 2 places that had at least 6-7 trailers in their lot, one of which was only five minutes from the house. I find it hard to believe that these all showed up overnight. I could be wrong, but that was disappointing to discover.
Nothing. Was given a free upgrade when my truck didn't make it in.
Mostly it was very inconvenient for us based on where we lived and distance to the highway. Also their credit card machine didn't work well so it took a long time.
App could not locate so could not check in vehicle. No advice or process discussed for manual check in. Box did not appear secure. Staff were very effective but hours are limited.
No a thing just keep doing the same thing courtesy and a big smile
We only needed the truck for a short period of time. (4 hours) It would be nice if you had a special rate for those of us who don't keep the truck for 24 hours. Even a 12-hour rate would be better.
Booked for iowa pick up. Was called and told that i would have to go to illinios to get trailer. It was too late to make other arrangements and i didnt have any other options. Wrong ball size for trailer. Told i had to pay for 3 day and then when i dropped it off told that it wasnt due till tomorrow. I feel i should have been charged less due to sub par service. No assistance with back up at either location.
explain the process of after submitting photos thru until you get the key to truck
Definitely could use some cleaning up, organizing etc the entire store
Customer service woman on the telephone was very very rude.
Paul was very kind to me. Very satisfied with the customer service! Thank you for helping me out with my moving.
Very good experience.. This Mailboxes location has employees who are very helpful.
No issues what so ever. Pickup and drop off went without any issues and quickly. Very pleased with my experience.
Explain proper way to fill fuel tank Ford Motor Co. sure messed that up.
Excellent! Quick Checkout, Clean Van, Quick Check-In!
Easy to work with, handy location, and honest friendly people.
Not sure if was the store, internet, or what spent more time in the store to get the keys and sign papers then I did the reservations online. I did the quick pick up and still spent 15 minutes in the store.
I got exactly what I paid for and every expectation was met.
