Customer did not leave a comment.
Larry Y
Customer Reviews for Mailbox and Parcel Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
good experience after the planned rental failed
ARTHUR RThe owner was very accommodating. Our order was up sized at no extra charge when the trailer we ordered was not available.
REBECCA HThe camera sometimes is hard to catch the angle for the desired photo. Is there a way to implement the x.5 view or others to make taking pictures easier
Mackenzie MMoving dolly and blankets were not in truck nor available. Location was closed on Sunday so no opportunity for help. The 24/7 check in process was awful.
Gregory DVery helpful and understanding. Would recommend him for everyone I know from now on.
MARY MBecause at the time that I need to pick up the truck, I chose to use the app and get the truck before they opened. I had ordered a dolly. The dolly was not put in the truck, so I was not able to use it. This was removed so I did not pay for it. The driver side windshield wiper did not work. The AC did not work.
Jerry HGreat customer service, flexible and polite
David RPrice was right, service was good
JIMMIE SWe are charged PER MILE for this rental, yet the rental reservation was chosen by customer service and it was well out of our way compared to other locations! This particular truck was riddled with lots of damage, didn’t open until 9am, no weekend hours … need I say more?!
Darren FAwesome owner/representative. Friendly. Open and helpful. Will always rent from him.
Kyle ENothing you have great and knowledgeable associates.
Bobbie GNothing everything was good
Bobbie GN/A
Courtney BGreat staff
Cristian RMost definitely. Much better service than other in Rock island.
JESSE ENeeded two rubber fasteners to keep the chains hooked.
Andrew OCharged me for gas when I brought it back on full and inside the truck was dirty was very unsatisfied and charged extra for poor upkeep of the truck
Kristopher CMice messed up over 50% of my belongings in my storage unit and nothing was able to be done about it. Would not recommend to anyone
Kierra CThe website did not work or load to do the pick up. After 40 minutes we finally got the truck and the appliance dolly was not in it. I had to drive across 2 towns to find one which wasted time and gas. If I ever need to move again it will definitely not be with uhaul.
Elizabeth WMuch closer location to your vehicle
BERNARD GRatchet straps needed lubing And raise and lower mechanism really hard to turn
Edmund BTy for being so friendly. Also, Johnny is the cutest thing ever!
Jessica LYou all have been excellent to deal with. There have been no problems of any kind. Thank you for you service!!
Pat HPLEASE PLEASE READ THE ABOVE DOCUMTATION
STEPHEN EVery friendly and welcoming. Nothing to change at all at this location.
RANDY A12 foot closed trailer should have a stand for easy hitching. It was not user friendly especially when a customer has a compromised back and had to bend low and lift front of trailer.
Caleb PMake the process faster. A $7 dolly should not take 20 min
michelle yThe uhaul was not by the others
Kenneth MNothing. All is perfect!
RANDALL HAssociate did her best but was not well trained on how to carry out the pick up process. Location was cluttered/messy. Had to walk several blocks to pick up the truck from the opposite end of the strip mall. Reserved time with UHAUL was after location was closed however the associate stayed open to help us. Total process took 30 mins.
DOUGLAS KConfirm truck sooner. We found out 2 days before our move that they had a truck for us even though we booked the truck 4 weeks ahead of time.
Mark LMaintenance Oil required light on when picked up vehicle and ignition lock on steering wheel / key issue?
James COnline pick took a loonngg time. Soo annoying. Had to start over multiple times.
Jessie KI do believe that I was over charged. I placed a 100 dollar deposit. When I returned the truck, I was several hours early compared to the time scheduled time to return the truck. It was returned with the same amount of gas when I picked it up. I didn't recieve nothing back.
HARRIS LWhen we arrived to pick up the Uhaul there were 2 employees present. Both were not wearing a mask. Both proceeded to argue about who was going to put a mask on and help us. Finally, the gentleman helped us. He didn't go over any of the contract details. We were told to drop it off the next day. When we arrived no one was there on Sunday. They were closed. No one mentioned that to us. When I spoke to someone that called to remind me to drop off the truck they advised I would be billed after it was checked in. I wanted a Different card billed then what was used for reservation. She refused to help me, and continued to argue with me. This is a terrible pick up/ drop off location. Thanks, Heather
HEATHER HI dropped off the vehicle after hours. Therefore I had no interaction with anyone there, nor was I able To see the inside of the store.
MICHAEL NMy parents move from milan, il to Cambridge, il was seamless. We will choose U-haul everytime. Also, the attendant from U-haul (Moline) was super great.
beulah sEverything was quick and easy!
Ashley CMy rental was given to someone else and it took 45 minutes to get it straightened out.
Bill TThe truck had cat food spilled in the cab and the truck was not full of gas when we got it.
Jason MVery accommodating!
LAURA SLet them know to read instructions on what to do when returning the vehicle I read it late and got charged for another day. Other then that I enjoyed the truck. Thank you.
LAURA M