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Anthony K
Customer Reviews for Main St Srv Cntr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These guys are the BEST. Very kind and were able to make adjustment on 1 day because road was closed and I could not get back to store before close. Great Team!!!
JAMES TOwned were very friendly and helpful.
VICTORIA BEasy to turn vehicle in.
DOUGLAS SSmall town business in the right place at the right time. Thank you for being there and the EXCELLENT CUSTOMER SERVICE!!!
JAMES RYour prices have almost doubled the last year I find that completely rediculous.
TIMMY SIt's not every day you meet someone who has been working for 50 years for Uhaul! This Father and Son team are excellent and professional and are great to deal with!
Daren KThanks
KEVIN SThe u-haul location is ran out of a house and is literally done in the living room. This isn't the issue. The house has a strong odor of dog urine and unfortunately I had to stand in the house for a period. I then went to the truck and it also smelled of dog urine. The windshield was also covered in dead bugs. Overall the truck did run and I was able to get what I needed done, done, but the location and smell was not pleasant.
Paul SInterior was dirty when received so I cleaned it out before returning. I did not have a vacuum cleaner, so I just did the best that I could. Easy pickup/return.
Theresa FIt is a small local operation run by a very capable, customer-focused father and son team. Good equipment selection. What they lack in size and location is made up for in capability.
Steve GNothing, excellent service!!.
Paul MVery easy check-in and check-out. Excellent and helpful staff.
Marc LJeff was great! It’s nice to have uhaul services available in tonopah
Bethany J?
Timothy RGreat uhaul station In tonopah
Kekoa ENicest people I have experienced with Uhaul and very knowledgeable.0
Danny CHad a hug crack all across the Windshield
Marc DNothing
Allen LAbsolutely nothing. This location should be a poster perfect example of customer service.
Ross TStraps.
Benjamin GThere was no lockbox to leave keys so I left them inside the back of the truck
EDUARDO PVery accommodating.
Lindy PCalled coustomer service about my experience with the Rental, forward pictures of the problems . U Hal. Made a ticket for me. It' was very dangerous, for e and my family. No Trailer brakes . Could haven avoided.
Christopher Qthey are very Excellent personal for a long time ago thank you
JOSE EGreat service.
anthony MHad to wait 20+ minutes for the owners son to finish getting ready for work to complete the service contract. The windshield wipers should be checked and replaced if necessary.
MICHAEL DThe guys that were running the little pick up spot were great to work with, and got things done! Great experience
RUSH RThis owner came out and greeted us very quickly, was friendly and accommodating. A great service.
Nathan OVery friendly customer service
Travis OOur pick up location was changed three times on this trip. The Tonopah location was friendly and we quickly got our trailer but having to pick it up hours away from our original Henderson, NV location was very inconvenient.
NATHANIEL MWe reserved a trailer in Bishop Ca. 3 and a half weeks in advance. Two days before we were to pick it up we were called and told the trailer wasn't available. It wasn't until I raised hell that they made the effort to find one and I had to drive over 5 hours round trip to Tonapah Nevada to pick it up--The Bishop dealer should brought to their location. .
Gary SN/A
Jim KThis location was excellent. U-haul corporate was terrible. Everything they told me was a lie. The people at the Tonopah location saved the day. Avoid u-haul corporate at all cost.
James FOffice is run from inside some guy's house. Very odd.
Dennis DVery helpful in a stressful situation.
jim hHarry and Jeff are excellent at helping with any and all situations!! I’ve appreciated their past efforts and will use them in the future.
Alan SJeff and Harry are more than happy to help and go out of their way to make sure you are taken care of. Highly recommend this location!!
Carl PThis location is great! Always takes good care of us and does whatever possible to accommodate us when we need a truck.
Beth DThe guys at the uhaul place were super
Heather IThis place is in someone's dirty/cluttered home. People were nice but the place is uncomfortable at best.
Daniel CI have rented from you many times, The Truck I received did not run well, I got very poor gas mileage for the lighted load I have had. It made clanking noises I’ve never heard before .
Susan RGreat service!
Scott SI think the door seals on this truck leaked a little air. Over a three hour drive the noise from the wind was a little loud, The service at the pick up location was great. Very helpful.
Timothy HI was told auto trailer was hooked up...found safety chains not connected, electrical connection not connected. One trailer tire with low air pressure, corrected before trip. Vehicle and trailer was available which was convenient to my location!
Dan WN/a
Travis ZJeff and Harry are wonderful! So helpful, friendly and accommodating. Always willing to work with us when we need them. We always rent from them when we need uhaul equipment. Thanks guys for your help!
steve jUnprofessional owners
Zachary NFriendly and prompt service.
Angela MOffered 2 extra days. I said no. Then later found I needed them, as I am disabled and it look me longer than I thought to go thru 4 states. I called and called leaving messages. No response. It cost me another day. Bad customer service. "Office" is in their house. Cluttered, dirty, and smells, not comfortable at all!
Susan MNothing I can Think of
Victoria SThe location was a parking lot. The person was helpful!
JEAN FI dropped the trailer a week later I get a call asking when I was going to drop off the trailer. I will tell you this the location people are fine. The national call group is a total waste of time and should be shut off or improved. I will not call in to the national line again for any reason
Daniel D