Roger was an awesome help with everything, but the physical location leaves a lot to be desired.Richard M.
Customer Reviews for Mainway Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I left more gas than I started with and you didn't reimburse meMichael N.
Customer did not leave a comment.Anthony W.
Customer did not leave a comment.Nathan L.
Customer did not leave a comment.Mike G.
Customer did not leave a comment.BRANDONMICHAEL W.
Easy easy easy - very happy with the rental!Jonathan P.
Customer did not leave a comment.Jane H.
Have more equipment available....It is nearly impossible to reserve or even find the unit needed.locally..I had to add 40 miles to my expense and rent a truck when only a trailer was needed...William D.
Customer did not leave a comment.John R.
Customer did not leave a comment.Uriah W.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.dave M.
Customer did not leave a comment.Patricia P.
Owner was not very personable. Seemed irritated most of the time. The business itself was SWELTERING hot, and dark. A creepy, nasty place.Elizabeth L.
Was small, the older guy at the desk had trouble getting the registration completed. So we were there longer than we had hoped the truck we got was fine. Had a check engine light on those shortly end of the trip. But got your destinations no problem. The regional supervisor, Jeff, helped us out, and he was great!Jeffrey T R.
Customer did not leave a comment.David B.
Excellent service!Wayne C.
Customer did not leave a comment.Tsz Ho F.
Nothing. Roger at the Mainway Service Center was very helpful.William L.
Help with loading and unloading ðŸ˜€james M.
We were very upset we had to move with a giant truck when we rented a 15' one. It was nearly impossible to drive to our location because it was so windy and mountainous. At the end of the day a 15' truck should've been secured for us as promised when booked.Hunter K.
Customer did not leave a comment.micheal F.
Customer did not leave a comment.Dana F.
The customer service and friendliness was outstanding. I thoroughly enjoyed doing business here.david P.
Customer did not leave a comment.Eric W.
great servtceAndy H.
Customer did not leave a comment.KAMILLA L.
Regarding Website, when I reserved on line I was not clear where to resevee for over 24 hours?Peter J.
I needed a trailer but none available for a 50 mile radius. Van that I rented was costly to me.PHILIP L.
Make it easier to access online checkout.HANK A C.
Customer did not leave a comment.Wendell S.
Customer did not leave a comment.Susan D.
Customer did not leave a comment.Logan K.
Roger A+Dana F.
Customer did not leave a comment.Rachel N.
Customer did not leave a comment.Todd G.
Roger was great, helpful and a pleasure to deal with!Donald N.
Make the check out process better.. Make the mobile version user-friendly. What a nightmare. Overall okay though..Jennifer C.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.FRED M.
Nothing to improve here. Location was closed when I arrived. Key drop off spot well marked. Easy spot drop off for 26' truckMichele R.
The gentleman at the desk was wonderfully helpful- made the whole moving experience so much more pleasant.brenna C.
Customer did not leave a comment.Sultana K.
Mainway provided excellent serviceBecky V.
The online check in protocol is absolutely ridiculous. Why do you gave to call two contacts before releasing the truck? You already have my license and credit card info. If you are going to require that then you should verify well before the pick up date- it's a total waste of time.michael M.
Customer did not leave a comment.Tanya D.
No problems.CNC N.
The service was good once I was able to get the attendants attention.Stephanie L.
uHaul screwed up massively by confirming my reservation for 7:00a via email and then the van was not available until 8:30. Also you charged the WRONG CREDIT CARD. You should have charged the card used to book the reservation. I blame uHaul Corporate for their horrible customer service, just absolutely awful. Utter lack of regard for people who are paying a lot of hard earned money to move themselves. Working class people. This is truly shameful.Darius L.
Customer did not leave a comment.Victoria H.
Customer did not leave a comment.STEPHEN M.
I had a terrible time with the app. My location was changed without my knowledge. I had to call to get the new location text to me. It didnt already have the appliance dolly wasn't in it. I had to inquire. I dropped it off at 530pm same day. Couldnt figure out how to sign it back in or whatever on the app. It was terrible. The full payment wasn't taken off my card so I now need to call collections.The only saving grace was it was clean and safe to transport my belonging.Angela F.
There seemed to be issues with the computer system. The owner of the location was nice and courteous.alan C.
Customer did not leave a comment.Jane H.
Customer did not leave a comment.Jane H.
Customer did not leave a comment.Dartelle D.
The place needs more employees so the one guy isnt overwhelmed with workAllen A.
Customer did not leave a comment.Darci S.
The location states it opened at 8am. I arrived at 8am as that is when my reservation was for (8am-2pm). No one was there and the door was locked. I called the location and then a man came to the door 20 minutes later. It took about 30 minutes to receive my moving truck. Even though I had already reserved the truck online. When Roger walked us out to the truck he opened the back and it was filthy. Still trash inside!! I couldn't believe it. However, I was desperate to get out as I needed to move today. Still was charged with a picking my truck up at 8:00am even though I didn't receive my keys until 9:00am. After my mom I tried to drop off my truck through the online option. Yet I wasn't able to as the app said the milage didn't match the milage on the truck assigned to me. So clearly the truck I rented was not the truck I received. This is really no way to do business. The next time I need to move I'll gladly go somewhere else. This place isn't worth the time or the headache. More like a complete waste of money.Shelby K.
VERY easy to find, easy parking, nice service.Ashley S.
Mainway Service Center is my go-to place for a local U-Haul rental. Checkout was fast, service friendly, and the van was perfect for my needs. I was very pleased with my experience at Mainway!Jennifer P.
Customer did not leave a comment.Charles M.
Roger was friendly and processed the paperwork quickly. The van was ready and parked out front. He adjusted the invoice to reflect the accurate mileage after the rental. I've used Uhaul in Peabody, Cambridge, Somerville and in many locations in NH, this was the best experience so far.Joanne R.
Customer did not leave a comment.VICTORIA O.
Exceptionally easy process to get in, do what I need with a truck rental, return and be on my way. Very helpful and friendly service.Scott P.
Great did the job we needed.Kristina N.
Customer did not leave a comment.James W.
Customer did not leave a comment.GLEN L.
Customer did not leave a comment.RICHARD K.
As always, the folks at Main Way Service center are always professional, cheerful and make you feel at ease. I truly appreciate their personalized service and caring.linda W.
Customer did not leave a comment.Melinda T.
The equipment was in excellent shape, available on time and as advertised. Was able to drop off using the key drop which made my schedule easier.Philip H.
Customer did not leave a comment.Henry B.
Called U-Haul to ask for an additional hour for drop off because I work until 5 o'clock. Lady on the phone told me it was fine as long I had it back before six. I was never told there was an additional charge for getting the truck back 36 minutes past 5? Very misleading information and fees were kept hidden from me. I've placed a complaint about 5 days ago and have still heard nothing. Will not use U-Haul again in the future.Cody T.
Customer did not leave a comment.francis S.
Mainway has always been great to work with. I've rented U haul trucks and trailers for over 20 years with them and highly recommend them!TIM A.
Customer did not leave a comment.Christopher T.
Customer did not leave a comment.Debra L.
Customer did not leave a comment.JAKOB R.
Customer did not leave a comment.Alton F.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.eino A.
Customer did not leave a comment.William G.
The man that helped us was very niceEmily F.
Customer did not leave a comment.kevin S.
Customer did not leave a comment.Danne M.
Customer did not leave a comment.cody Z.
Customer did not leave a comment.Sam M.
See my comments above.Mary C.
Customer did not leave a comment.matt P.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.Samantha M.
Customer did not leave a comment.clide Q.
Excellent service.Frank S.
Do an under cover visit yourselves to experience what we dealt with. Would recommend pulling their Uhaul contractsCharles A.
Customer did not leave a comment.Lauren P.
no improvements necessaryRandall B.
Customer did not leave a comment.Patrick B.
Customer did not leave a comment.Pete U.