Extremely friendly and knowledgeable
CHRISTINE P
Customer Reviews for Making Moves Alabama
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our experience was entirely positive. We did everything online, from the reservation to check-in to returning the U-Haul vehicle. The owners of the local business were very friendly, and explained the process, and gave us all of the information that we would need in case of an emergency or equipment failure. I highly recommend local dealer Making Moves Alabama, located in Butler, AL if you are in need of a U-Haul nearby.
Sharon TThe people were very friendly. Took a while to work through the system. We couldn't split the payment on two cards and were told by a different agent that we could do so.
BRIAN OThis family was absolutely the sweetest people ever. We arrived pretty late, but early for our designated pick up time and they were so wonderful. The check in process was smooth and they even made sure all the lights and blinkers worked before we drove off. Great place to pick up a Uhaul.
Regan MNothing!! All good.
BENJAMIN MContacted uhaul via 1-800,made reservation to pickup trailer.Arrived at location ,trailer requested was not there,and no one to attend or question.Contacted 1-800 was informed reservation had been canceled.iwas not informed of this via text or email.Was given another location in another city to pickup trailer again trailer was not available.No one there to assist or inform.Contacted 1-800 was given another location in another city.Arrived at this location acquired trailer. Was given location trailer must be returned to when I arrived at this location for turn in.Was informed they had not been notified of this return pending.Was asked for contract number did not recieve printed copy of contract at pickup location. Due to the diligence of employee at this location was able to complete transaction.
GARY KNothing everything was just fine as is Thank You...
CASEY OGreat experience start to finish. They made a terrible experience (guaranteed rental was NOT at a different rental location, NOT owned by this company) tolerable with their attitude, kindness, and availability. Would highly recommend.
Ronnie JReturned on the 23rd and was still charged for the 24th.
Grady AI know it’s probably as streamed lined as possible but it takes a while to do all the formal stuff even if I’m a return customer.
Hunter TNo problems
vera c