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SHELBY C
Customer Reviews for Maldonado Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people to deal with. Will definitely use again. A+++
Rex HNo issues. Great service and fast! Thanks team!
Jamie NExcellent customer service and always friendly
Amanda KFigure it out yourself, U-Haul is just rude, overall.
COURTNEE IThe personnel did not provide help
Kristina BI've used Maldonado's U-Haul before, and from previous U-Haul trailer rentals from his location I knew where to drop off the car transporter, even at 1:00 a.m. His business phone is his cell phone, so I was able to send him a message with contract number and at which of his lots I dropped off the equipment. Just too easy!
ERIC SLocation was closed at time of drop off. Used app and key drop box to complete rental.
Jacob JThe location is excellent. We selected Ryan Adkins for moving help he canceled on us 30 minutes prior to showtime. I would absolutely never utilize that person for moving, ever. It almost ruined our move.
Mark WAlways great service from these guys, never a problem
DENNIS MThe drop off spot was fine. It was Saturday so they were closed….easy to drop off the truck and key though.
CHRIS JIt snowed the day we were to return the truck and I called them before appointed drop off time. The man came and picked up the truck!!!! Wonderful service!
THERESA SBest place for getting your Uhaul equipment. Great customer service and very helpful
Steven SMaldonado Automotive is the best place for Uhaul rentals. They are very helpful and friendly and really take care of you. My movers were late but Maldonado Automotive helped me every step of the way. I picked up the truck and loaded my furniture on the truck and came back to get my car and car hauler. Maldonado Automotive attached the car hauler to the truck and helped me load my car. They are awesome and I highly recommend them
Steven SLove working with Maldonados!
Lisa CGreat people
EDDIE GSuper friendly people. We use them a lot and will continue to go back.
Danny RExcellent dealership!!
Charles MGreat U-Haul location. Mr. Maldonado was really great will go back when needed.
Brad Wdolly was not placed in u-haul, was not issued a refund after being told a refund would be issued. had to sweep and wipe inside of until to even move anything in because of how dirty it was left. cabin was covered in the smell of cigarettes when i am asthmatic and a airmen and expected more.
NICOLE HExceptional customer service. Mr Wilfred Maldonado was not notified of our reservation. He drove 3 hours one way to pick up our 20’ truck we had reserved. It’s great to see his knowledge and dedication to his work. Thank you very much mr Maldonado
Jack DUpdate truck cab to allow CarPlay for long travel to allow users a form of navigation. Do not charge state tax as trucks move from state to state
Obed UEveryone at Maldonado Automotive is awesome. They have a great location and provide excellent customer service. They went above and beyond in many ways. I highly recommend them and will only go to them to rent Uhaul equipment
Steven SThe people at Maldonado Automotive LLC are awesome. They helped me a lot. I highly recommend them
Steven SVery polite and helpful
Elaine JNice people
Danny RVery nice people
Danny Rno one was there it looked like an old abandon building
Carla GDropped off equipment during closed hours.
Bryan LDrop off was smooth & the gentleman helping me was great
Stan Scomputer was down and had to call to do transaction over the phone. Mileage was listed incorrectly. When i tried to turn truck in at my destination they wanted to charge me for over 40K miles. I drove from Altus Ok to Shreveport La. I would never recommend this place. Frustrating situation all the way.
Alicia RQuick, easy and great customer service! Would rent from them again!
Sheila SIf your business is the moving business then you need to have dolly available. Do better...
Rex HThe guy was very friendly and helpful He also apologize for the A/C not working as well as the alternator I guess that was the problem with the truck.
Tonya YGreat job
Timothy WStaff extra helpful. He happend to see me pull in and helped out even though they were closed that day.
Caleb BNewer truck, clean! Didn’t have to worry about a breakdown.
Brent HClean it and put in a driveway that isn’t muddy
Danny RMr Maldonado was very knowledgeable and kind!
Donna LMake the office more noticeable as a Uhaul location.
Brenda YWhen I reserved the truck, I chose a location close to my destination. The 'App' forced me to pick a drop off farther away, ignoring my original choice. That, along with the more distant pick up location, pushed me over the allowed mileage. Once again, a very poor experience. I see that you do not allow a review of U-Haul the company or your abhorant 'App'. This was by far my worst experience in renting a truck, and based on this I will never again rent from U-Haul. The last minute change of pick-up location, the change of drop-off location without my consent, forcing me to use a cell phone app instead of dealing with actual people without giving me a choice, point to a company that has lost all understanding of customer experience. Never again.
Marvin SIt was quick and easy. Thank you!!
debbie wEasy peasy
Jerry JQuestion #2....was the equipment clean and well maintained, should be two questions. My equipment was well maintained, yey wasn't clean.
Michael LThey were great and courteous. Done everything he could to help with my needs.
Marcus S