Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make the office more noticeable as a Uhaul location.
Brenda Young
Rating:
5.0
Customer did not leave a comment.
RICHARD STEEN
Rating:
5.0
Customer did not leave a comment.
JOHNNY CANTU
Rating:
5.0
Customer did not leave a comment.
edwina chillquist
Rating:
5.0
Customer did not leave a comment.
Brian Wheeler
Rating:
5.0
Customer did not leave a comment.
Scott Hicks
Rating:
5.0
Customer did not leave a comment.
Joannie Tyson Cook
Rating:
5.0
Customer did not leave a comment.
Jaden Smith
Rating:
3.0
When I reserved the truck, I chose a location close to my destination. The 'App' forced me to pick a drop off farther away, ignoring my original choice. That, along with the more distant pick up location, pushed me over the allowed mileage. Once again, a very poor experience.
I see that you do not allow a review of U-Haul the company or your abhorant 'App'. This was by far my worst experience in renting a truck, and based on this I will never again rent from U-Haul. The last minute change of pick-up location, the change of drop-off location without my consent, forcing me to use a cell phone app instead of dealing with actual people without giving me a choice, point to a company that has lost all understanding of customer experience. Never again.
Marvin Spinhirne
Rating:
5.0
It was quick and easy. Thank you!!
debbie wilson
Rating:
5.0
Customer did not leave a comment.
joannie tyson
Rating:
5.0
Customer did not leave a comment.
Michael Gray
Rating:
5.0
Customer did not leave a comment.
Mike Gray
Rating:
5.0
Customer did not leave a comment.
Melanie Snodgrass
Rating:
1.0
Customer did not leave a comment.
ASHLEY HALE
Rating:
5.0
Customer did not leave a comment.
Deseree Luna
Rating:
5.0
Easy peasy
Jerry Jedrzeoewski
Rating:
4.0
Customer did not leave a comment.
Lacy Wortham
Rating:
4.0
Question #2....was the equipment clean and well maintained, should be two questions. My equipment was well maintained, yey wasn't clean.
Michael Lafevers
Rating:
3.0
Customer did not leave a comment.
Katherine Brady
Rating:
5.0
They were great and courteous. Done everything he could to help with my needs.
Marcus Seward
Rating:
5.0
Customer did not leave a comment.
dan escobar
Rating:
5.0
Customer did not leave a comment.
Adam Braddock
Rating:
3.0
Customer did not leave a comment.
Michael Conner
Rating:
5.0
They were great to work with and I highly recommend
Travis Reese
Rating:
5.0
Customer did not leave a comment.
joseph nehring
Rating:
3.0
Drop off after hours
Danny Pyles
Rating:
4.0
They were professional. I wouldn't recommend U-Haul to anyone! U-Haul as a company is not professional.
Charles Howard
Rating:
4.0
Customer did not leave a comment.
HERMAN AINSWORTH
Rating:
5.0
Customer did not leave a comment.
Joshua Atchley
Rating:
5.0
Customer did not leave a comment.
Bobby Wakeman
Rating:
5.0
Customer did not leave a comment.
Danny Nunley
Rating:
3.0
The location was closed
KATHERINE BRADY
Rating:
5.0
Customer did not leave a comment.
William Haworth
Rating:
5.0
Customer did not leave a comment.
Jeff Dill
Rating:
5.0
Customer did not leave a comment.
Kitty Lancaster
Rating:
4.0
Customer did not leave a comment.
Scott Quayle
Rating:
5.0
The gentleman at this location, I feel so bad that I can’t remember his name, went far far above what I would have expected. He drove an hour to pick the uhaul truck up for me, then towed my car an hour and a half back to where my truck had broken down. Amazing man!!! I couldn’t be more appreciative!!!!
Tim Preston
Rating:
5.0
Customer did not leave a comment.
Josh King
Rating:
5.0
Customer did not leave a comment.
HOWARD GREEN
Rating:
5.0
Customer did not leave a comment.
Randy Rice
Rating:
5.0
Equipment wasn't available as stated in online agreement and confirmation call from U-Haul. Discount applied.
HOWARD GREEN
Rating:
5.0
Friendly service. Very accommodating personnel.
Phil Olsen
Rating:
4.0
None. I had great service from this location.
Michael Conner
Rating:
1.0
Customer did not leave a comment.
Danny Pyles
Rating:
5.0
Customer did not leave a comment.
Kathi mcdonald
Rating:
5.0
Very friendly
Mary Bohannon
Rating:
5.0
Customer did not leave a comment.
Jeff Dill
Rating:
5.0
Customer did not leave a comment.
Peyton Kirby
Rating:
5.0
Maldonado Automotive was very courteous and helpful. It was a pleasurable experience picking up and dropping off the trailer.
DANIEL SHERWOOD
Rating:
5.0
Customer did not leave a comment.
BLANCA LOPEZ
Rating:
5.0
Nothing, the service was awesome and great customer service.
Jeff redelsperger
Rating:
5.0
Customer did not leave a comment.
Kenneth Morrse
Rating:
5.0
Customer did not leave a comment.
DAWAN BROWN
Rating:
5.0
Customer did not leave a comment.
NANCY ESTES
Rating:
4.0
Customer did not leave a comment.
DARREL BACK
Rating:
4.0
Customer did not leave a comment.
DARREL BACK
Rating:
5.0
Customer did not leave a comment.
Debra Cale
Rating:
5.0
Nice place. Very competent staff.
ERIC YARBOROUGH
Rating:
5.0
Super friendly people
Michael Mains
Rating:
2.0
Customer did not leave a comment.
Christian Zimmerman
Rating:
5.0
Customer did not leave a comment.
Jarrod Tippens
Rating:
5.0
Customer did not leave a comment.
Ali Rivera
Rating:
5.0
Excellent service. Very helpful and super friendly.
Yogesh Barun
Rating:
5.0
Customer did not leave a comment.
Kathleen Cowan
Rating:
5.0
Customer did not leave a comment.
Danny Nunley
Rating:
5.0
The guy at the desk was incredibly helpful and nice
Johnathan Glasser
Rating:
5.0
Customer did not leave a comment.
FRANK PUCCI
Rating:
5.0
Very quick & easy.
Christopher Rattan
Rating:
5.0
They were very helpful and kind and even offered to bring me back to my hotel
Abigail Barrett
Rating:
5.0
Customer did not leave a comment.
Stefan Valdez
Rating:
5.0
There are no recommendations to improve. Personnel very helpful, professional and congenial. Answered all questions. Very positive attitude.
Brian Keith
Rating:
5.0
Customer did not leave a comment.
Phil Colson
Rating:
5.0
Very efficient and professional. They even noticed the front tire was low so went ahead and patched it for me. Would definitely recommend them.
Kevin Stiffarm
Rating:
5.0
Customer did not leave a comment.
lillie stinchcomb
Rating:
5.0
Customer did not leave a comment.
Danny Nunley
Rating:
5.0
Customer did not leave a comment.
Danny Nunley
Rating:
5.0
Customer did not leave a comment.
FONDA TILLEY
Rating:
5.0
nothing, they were wonderful
STANLEY NOWACKI
Rating:
5.0
Customer did not leave a comment.
JACQUELENE BURCH
Rating:
5.0
Although we asked for an appliance dolly, none was available. We were told the system doesn’t show that until we check in. Seems easy to fix the system to show that.
JOHN SHAULL
Rating:
5.0
Customer did not leave a comment.
Krennen Stanley
Rating:
5.0
Customer did not leave a comment.
Teresa Barnes
Rating:
5.0
They were very understanding that the holiday weekend wreaked havoc and were kind and professional.
SCOTT QUAYLE
Rating:
5.0
Customer did not leave a comment.
Krennen Stanley
Rating:
5.0
Place is out standing!!!
DUSTIN KELLISON
Rating:
5.0
Great customer care and service 🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽
DARLENE FIPPS
Rating:
5.0
Amazing customer service from the first point of contact (over the phone) to the pickup. Absolutely recommend Maldonados to anyone stopping in Altus OK
ELISABETH WOODY
Rating:
5.0
Customer did not leave a comment.
Skylar Ryals
Rating:
5.0
Customer did not leave a comment.
Rebecca Chomputtha
Rating:
5.0
Very kind and easy to get in and out.
TERRIE BERRYHILL
Rating:
5.0
Customer did not leave a comment.
Bryan Walker
Rating:
4.0
Customer did not leave a comment.
TERRY GILBERT
Rating:
5.0
Mr. Maldonado was wonderful. He was friendly, helpful, and went above and beyond to make sure we were taken care of in a timely manner. He was very thorough, and made our experience an easy and painless one.