Computer system (payment portion) was not working, and attendant could not get anyone at corporate to answer his troubleshooting phone calls, texts or emails. This delayed me by 50 minutes. Other than the computer glitch, the process went smoothly and without a hitch (ha!).
KATHLEEN B
Customer Reviews for Mancos Valley Laundry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Flexible, easy, and safe. The merchant was easy to work with and the communication was great.
DEBORAH HU-Haul guy was very helpful and explained everything to me. No problems
THOMAS BDo your maintenance!!!
Robert HNolan was wonderful! He was so helpful and kind. I will definitely be using the U-haul in Mancos, Colorado again!
BROOKE MIt’s a laundromat in a small town. Not UHaul’s fault. Staff were friendly and helpful and polite. Just the laundry building has weeds growing in big clumps in front of it..
ROBERT HThere was no one present at the drop off area at all. No sign to indicate that we could only do online drop off.
KIMBER HFriendly Great service
Joel DThe rental truck was fine but the UHaul online rental check-in process was overly complicated and took too long. We had to fill and refill the same webpage information more than once because the pages either didn't fully load or it was unclear how to advance to the next page. We gave a verification phone number but no one called the person who was verifying the driver ID so we had to make 2 or 3 phone calls to find out when that person would be contacted and were told it could take 15 to 20 minutes. After the person was finally called, the system did not complete check-in process and we had to call again to see if everything was approved.
LESLIE B