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Brent T
Customer Reviews for M&M Motors & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person at the location was great! Very helpful and friendly. She helped us get on the road. I do have a complaint about trying to do this online. I set up everything to be able to checkout online. When I got there the app was asking for a reference and a contact at my job. This was really bad. I could t get the truck and had to wait to move on. I didn’t have people ready because the app didn’t tell me I needed that when I worked though the setup the night before. One of my contacts never received a call and the other one missed it. Also, why make an employer respond? Shouldn’t someone without an employer be able to rent. I thought this would be seamless but I want rely on U-Haul 24/7 guarantee in the future. You can’t unlock your vehicles 24/7. Bad advertising. I’m glad I happened to rent when it was during working hours. Would have been a horrible situation as it was in the middle of nowhere. Your setup can get people in a lot of trouble. Not a fan of this experience. The woman at the rental place was amazing though.
jill hkeep your website updated, the location in Grand Gorge NY is no longer in service.
YURI BWe couldn’t figure out the app. We were told to not click on pickup my truck until we arrived at the location. Took us 45 minutes plus calling U-Haul representative for help. App is not user friendly at all. Plus we had very spotty wi-fi. Just a disaster
debbie jVery good check in process. Agent was very knowledgeable.
WILLIAM LVery good customer service.
WILLIAM LFriendly staff, convenient location.
SHARON BChristy was lovely, paperwork was a breeze- everything was pleasant, easy and went as expected! If I go hog wild at another estate sale I’ll definitely be back. :) thank you!
Tara Jgreat service very helpful.
STEVEN BNice customer service
WILLIAM LI have no complaints about the location, but I was very disappointed with the U-Haul company customer expreience. The app did not work, even though I had data and location on, and it glitched repeatedly in the return process. Then, despite chatting with two different U-Haul reps about the problem (which I saved and provide as documentation), they still failed to mark my equipment as returned. After two weeks, they sent me a bill for a two-week rental instead of a two-day rental. Christy at M&M Motors was very helpful with fixing the problem on their end and contacting the U-Haul rep, but it still took U-Haul three weeks to issue my refund for the overcharge. This has soured my experience with U-Haul, and I don't know if I could recommend U-Haul to someone again.
Nathan GLocation was great and able to drop off easy.
William WThe transmission seems to stick when applying the brake, engine reved to 4000 rpm for about 10 seconds.
WILLIAM GWas a great and friendly place
CAROLINE MMy first time with this location and I am very satisfied with the service, friendliness, helpfulness and the nice sparkling clean facility.
Ray GGreat guys - very helpful and professional.
Gregory SNot a thing it was a good experience most knowledgeable dealer I have meet
Harold CGreat people to deal with nothing but good things to say
dave pNice check out process
William LI had a reservation at randy transmission in prattsville ny when i went there he was closed . I later found out that basically he's basically out of business
Peter POriginal pick up location was not operating, hour drive to stamford at my expense to pick up a much larger uhaul.
Mary PThis rental location is excellent as I have used them twice now in the last 2 months. Staff is super friendly and extremely helpful. Great check in process and equipment is all clean and ready to go.
Christopher RThe representative's are professional and respectful. I would recommend this location to anyone. Kimberley Guiles
Julia VCell service is very bad at this location so the U-Haul app did not work for pickup or drop off. I had to call U-Haul.
Debra BVery friendly service at pick up & drop off.
GARYM HI was more than happy with the way I was treated when I picked up my trailer. They hooked it up to my car check the lights and hope.
Thomas DFriendly staff. Well maintained equipment. Hooked up/unhooked the trailer for me. Valuable local resource.
JOSEPHR DSuper experience both locations
George Kgood experience all around
jack bUhaul is horrendous. Will never ever use again. Would sooner buy a truck.
GEORGEL GThis location was very easy to do business with
Brian DThe guy who I got the uhaul from was great, however, the lady from uhaul who dispatched my uhaul wasn’t. Apparently, it was never finished and I drove off as if I never showed up. My concerns were insurance to myself and my property as I drove 100+ miles with unfinished documents.
Zachary KI ordered a size 20 foot uhaul, picked up 15 ft and had to drive 45 miles to pick it up.good service at pick up. But very unhappy about the whole experience. I now have take another trip to finish moving.. this is a huge expense to me and very inconvenient. This whole situation is very unfair and I feel very cheated.
TROY SI received a furniture dolly instead of the hand truck I ordered. I requested 2 dozen furniture pads but only got 1 dozen. They failed to update the contract so I was charged for 2 dozen when I turned in the truck. Cost me $64.
JOHNVINCENT JOwners of very friendly there's not much more you can do
THOMASR D