Customer Reviews for M&A Precision Truck Repair
(U-Haul Neighborhood Dealer)

285 reviews

1480 Imhoff Dr   Lake in the Hills, IL 60156
(Pyott and Imhoff)

(847) 854-3344

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(847) 854-3344

1480 Imhoff Dr
Lake in the Hills, IL 60156
(Pyott and Imhoff)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Was not properly "checked out" as I found out later when I called uhaul couple days later. Also, there was no dolly in the truck and was still charged for it.

Desiree M. 
Rating:
5.0

Naomi Was wonderful and helpful thru the entire process Highly recommend M&A Precision Truck Repair Thanks tom @ TCN Cabinets & Design

TOM N. 
Rating:
4.0

Front left blinker was inop and I let them know

Scott C. 
Rating:
5.0

Renee, was amazing great service

Jeremy R. 
Rating:
2.0

Customer did not leave a comment.

Roberta M. 
Rating:
4.0

Customer did not leave a comment.

Len P. 
Rating:
5.0

This was the second time I rented from this location. First time no issues. This time my battery died. I was beyond upset. Owner and office manager were off when I called. I believe Steve answered the phone. Took ownership of the situation and had a new battery in the truck in under an hour. Unfortunately, this happened, but TOP NOTCH customer service. My only suggestion is have an off hour answering service or call forwarding of some sort.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
2.0

Your no contact pickup didn't work.

Trenton M. 
Rating:
3.0

The location was very industrial didn't feel safe as a female. Lots of construction

Jacquelyn M. 
Rating:
3.0

Better able to do computer rental

Robert B. 
Rating:
3.0

Location hard to find, but great customer service, easy to work with.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Great customer service. This location is kind of "hidden" off the road but they have great signage to help you find their location. No problems whatsoever.

Catherine C. 
Rating:
3.0

Customer did not leave a comment.

Emily J. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

Paul W. 
Rating:
3.0

One tire was 35 lbs low and driver side tail light - half the LEDs were not working.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Naomi is the best.

DAVID K. 
Rating:
3.0

I wanted to use blanket pads but the center didn't have any.

Frank W. 
Rating:
5.0

Very accommodating. Would recommend.

bruce W. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

No comments

Chuck H. 
Rating:
3.0

I will never recommend U-Haul to anyone and I will never use them again. I had the truck for less than six hours, and it cost over $135 or $1.74 mile; it would have been cheaper if I'd used my own truck and make two trips!

KATHERINE G. 
Rating:
3.0

Just dropped the trailer off, it was. 24 hour location, if it didn't have a uhaul sign it would have been difficult to find and it looked liked an abandon junk yard. But I had no issues dropping it off.

Leonard N. 
Rating:
3.0

The truck wasn't serviced and brakes were bad and almost overheated due to not being maintained

Scott K. 
Rating:
4.0

Customer did not leave a comment.

Arthur H. 
Rating:
3.0

Was there on a Sunday to drop off. Business was closed which is acceptable due to it being Sunday. Gravel lot vehicles every where, was not just a UHaul site, looked like truck repair was also done there, no designated area to leave drop offs.

Chris B. 
Rating:
1.0

Need to get better at telephone inquires and order taken. Each time I called in, it 20 minutes for a person to talk and order information was incorrect after calling in and checking my order. Also when order a closed trailer, height information was never given. Had to pay for a trailer for one day service to check if I could use it and each time I had a trailer hooked up. It was done in a way that I had to go to a main uhaul location to recheck the connection. And they did a wonderful job. It could have save my so much time in my trip. These second rate vendors shouldn't represent uhaul.

Ramon G. 
Rating:
1.0

In the last month I rented two trucks from U Haul and bought a couple hundred dollars worth of boxes. All other experiences with U Haul were very positive. The personnel at the West Dundee location were always very helpful, as were the Rolling Meadows folks, the gentleman at That 1 garage in Antigo and people I spoke with on the phone. However when I collected the second truck at M&A, I requested 20 extra miles before overage charges were incurred because I knew that I could not make the drop off 30 miles north of Antigo and get back to Antigo within the 317 miles allowed. This had not been a problem with the first truck so I did not think it would be a problem with the second. The lady was quite rude in first refusing to consider my request. She finally contacted U Haul and on the phone with them, accused me of being aggressive. After U Haul granted my request she claimed I had an attitude. Whether I did or not, it was not appropriate to say to a customer. She then got me the truck but did not stay outside and check the condition with me. Additionally, after we drove the truck a little under 300 miles the check oil light came on. We checked it at the next gas station and it was low on oil. The truck must have been low on oil when we were given it. I would have expected M&A to have checked that before they rented me the truck.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
3.0

It would have helped to have some signage that showed where the U-Haul Office was. It is in amongst a bunch of service bays, and it is hard to find. It would have been helpful to have some designated parking for the U-Haul patrons as well, since it is in the midst of an industrial / manufacturing type area.

steve D. 
Rating:
5.0

Customer did not leave a comment.

Deanna T. 
Rating:
5.0

Great People & Service!!!

JASON W. 
Rating:
1.0

I requested one location and got a confirming email. Then the site pointed me to another location and then told me that actually there is no truck there (even though there were trucks in both locations). Only thanks to a technician that was still there at 8 PM In could hire the truck.

Cezary B. 
Rating:
3.0

Customer did not leave a comment.

Sandra R. 
Rating:
3.0

Customer did not leave a comment.

Scott V. 
Rating:
1.0

The drop off location had no "drop box" available after hours. It took 2 phone calls to Uhaul customer services to be given some instruction on how to solve this issue.

Carlos J. 
Rating:
2.0

organize n clean up ur rental yard

Kevin J. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
4.0

A decent facility. Kind of a crowded lot but that's to be expected with a truck repair center. The receptionist, Naomi?, was very helpful and did a great job explaining the details and hitching up the trailer. Excellent customer service. The trailer performed well and seemed to be in great condition mechanically. Overall, a great experience.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
4.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Suellen W. 
Rating:
5.0

The owner of this business was very nice and took his time to explain everything to us.

LISA P. 
Rating:
1.0

I was contacted by phone the day before pickup as was indicated and told all was in place. I got to the arranged pickup and was told that it was arranged for a location 40 miles away This lack of communication the day before is unacceptable, The contact could have told me when I was contacted.

Ron S. 
Rating:
5.0

Thank you!

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

JoAnne M. 
Rating:
4.0

Customer did not leave a comment.

TRICIA B. 
Rating:
5.0

Customer did not leave a comment.

Bob T. 
Rating:
3.0

Customer did not leave a comment.

CONNIE S. 
Rating:
4.0

Able to work around the drop off location.

Amy H. 
Rating:
5.0

Naomi is always pleasant to talk with and is a great help with the rentals

RON B. 
Rating:
5.0

Not a large selection of equipment, but they had what I needed and service was great

Ted C. 
Rating:
4.0

The location was fine for drop off only.

MICHAELENE G. 
Rating:
5.0

The gal at the desk Naomi was very friendly and very helpful - I will definitely rent from them again.

mark W. 
Rating:
3.0

check all aspects of the vehicle not just the cleanliness

william V. 
Rating:
3.0

Customer did not leave a comment.

LeKeziah D. 
Rating:
2.0

The drop off place was truck repair facility. Not very clean or appealing.

RICHARD G. 
Rating:
1.0

It is not very clear at all where to park the truck. Also, there was no dropbox. Apparently, the business had lost the key to the dropbox and removed it from the wall by the door where it was supposed to be and didn't bother to put anything in its place. They didn't care that people might be dropping off something that evening. I had to drive 45 minutes out of my the next morning (very early) to drop off the key when the business was open. That sucked. When I called U-Haul that evening, they had no solution other than to drive back the next morning.

RILEY B. 
Rating:
5.0

The owner handled my transaction. He was incredibly nice. The other staff there were all friendly. The truck was in great condition - functional and clean! I would rent from this location again.

REBECCA S. 
Rating:
4.0

Customer did not leave a comment.

JOE M. 
Rating:
2.0

Were not open for drop-off and was not advised at pickup about the 24 hour drop off or how it worked. Called another local uhaul location (Uhaul Moving & Storage, Crystal Lake) and spoke with Caleb. He was VERY helpful even though not his contract, etc. That's where I'll go in the future!

JULIET T. 
Rating:
5.0

Customer did not leave a comment.

DAWN M. 
Rating:
5.0

They were very helpful and awesome!

Candice G. 
Rating:
3.0

The office employee could improve by either having customers wait or putting their call on hold. Doing both is annoying to both customers, creates room for misunderstandings, and unprofessional

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

gregory B. 
Rating:
4.0

Reservation process was HORRIBLE!!!!!!!!!!!! Moving is a very stressful event, and to change the location of where one needs to pick up their trailer THE DAY BEFORE the move is HORRIBLE!!!!! I will not recommend UHaul to ANYONE!!!!!! The only thing that made me calm down was the really nice people at M&A. Everyone else I talked to at UHaul was horrible. I talked to the people at the Spring Hill facility and I talked to two different people in corporate. Not a single one of them was able to help me!

JEFF I. 
Rating:
5.0

Customer did not leave a comment.

Marilyn B. 
Rating:
1.0

not well marked, with just one sign in front on the drive way but not indication on where the office is, the other works ignored us and I turned around twice before I drove far enough in to find it. the office was not marked at all

JAMIE F. 
Rating:
2.0

They were very busy with customers who were there for truck repair. It took a long time to be helped.

Karen H. 
Rating:
3.0

Customer did not leave a comment.

MARIA S. 
Rating:
4.0

Customer did not leave a comment.

LINDA L. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
1.0

Hard to find. Little signage. Truck not ready- had to install new tires. Lost 90 minutes of my move time.

Dennis M. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
3.0

Customer did not leave a comment.

HECTOR L. 
Rating:
3.0

Always verify the pick up/drop locations on the phone as to avoid this in the future. 6pm on a saturday nite when you find out you have to drive to another location is not ideal or fun!

PAT S. 
Rating:
2.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

I have rented a few trucks before and these people were simply the best I have ever used and I will again

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

GLENN H. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Very very helpful in parking the trailer for me due to slippery conditions and tight spaces. Answered all of my questions happily before I made the move, and as with the pickup location, was more than willing and happy to assist me when dropping off. Excellent location!

TOM M. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
4.0

Customer did not leave a comment.

PIERCE L. 
Rating:
3.0

Customer did not leave a comment.

Theodore L. 
Rating:
1.0

Poor Customer Service. Unsafe Facility. Unprofessional Staff. Will avoid like the plague.

ROB S. 
Rating:
5.0

My experience was GREAT, The rental girl, forgive me I forgot her name, She was very kind and made my move pleasant, she took the time to explain every detail of all the rules, so I will go back to this facility for future rentals.

CHARLES A. 
Rating:
3.0

Customer did not leave a comment.

CARLA M. 
Rating:
1.0

When I went to rent the truck the employee was 20 minutes late arriving for work. It took an hour for him to use the computer and rent a truck to the 1st person in line. The entire time he is ignoring our frustration and continues talking to the computer. At one point he ran to the bathroom and threw up!!!! Completely disgusted by the entire experience. I was over an hour late starting my move and had people waiting on my arrival.

KATIE S. 
Rating:
1.0

I set everthing up so it would be express. It was everthing but express. The guy was 12 min later. Very impersonal and if not rude. Swearing at the computer. Total time with my check out 45min. this thru off my whole day. I was more than upset.

JOSEPH J F. 
Rating:
2.0

Customer did not leave a comment.

Steve G. 
Rating:
4.0

Customer did not leave a comment.

JAMES K. 
Rating:
1.0

It was an unprofessional business. There were kids behind the counter and the lady who was working there were paying more attention to them than the customers. It took me 40 minutes to get my rental. It was not a good experience and I will be going someplace else next, even if it is out of my way.

Nicholas K. 
Rating:
5.0

Every one is extremely nice helpful and best of all respectful

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top