Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mike at M&J was easy to work with, offered several different payment options and his professional opinion. He was extremely flexible to work with.
We haven't used the trailer yet but the above comments are true and we are planning on using it tomorrow. Life became way to complicated.
Nothing can be improved on as far as I am concerned! Mike was very helpful and rented me the trailer quickly and professionally. Good man to work with. Answered all my questions to my satisfaction.
Mike was very helpful and good to work with!
The whole process was simple and easy to use
Hire someone to be at your shop when you cannot be, so your customers do not have to go to your home to get and sign paperwork (especially during this time of Coronavirus). That being said, the gentleman was very congenial.
Service was excellent.
The U-hual trailers are located at M&J New and Used Furniture in Evart, MI but to get the paperwork and pay for the rental of the trailer I had to go to the following address 246 W 9th St Evart, Mi. The house was discussing dirty and smelled like dead animal. I will never go there again.
They charged me too many extra days last week and I never heard back from you
Very helpful and informative, paperwork wwas quick and easy.
You don't need to improve anything. Everything was fantastic. Very nice people to work with us in Evart. They did a amazing job.
No assistance to disconnect car hauler. No one available to check in trailer. Run out of a used furniture store. Lady was nice but not very helpful
The parking area is Tiny so it was hard to park a 26' truck
Very nice people at this location. I recommend that anyone looking to rent a truck or trailer to come see them.
Give more information. Didn't know the gas had to be to a certain level when dropped off and no one told us. So when we dropped it off we had to pay an extra fee. Maybe once you are verifying the gas level when you pick it up it should say it in bold letters. Not tiny letters in the contract.
Had to go to his house to get contract. Then go to a second place to get Dollie then third place to get truck. Contract different from what I was told by him.
Great service and they were very helpful and kind I would recommend them to any one.
Mike was very helpful resolving a mix up, Would definitely recommend this location.
very nice guy
THEY WERE CUTEOUS AND TOOK CARE OF MY RENTAL QUICKLY HAPPY OVERALL WOULD GO BACK
very helpfui
Your website was down took 50 minutes to get up. Added near,you an hour to an already full day to get the trailer.
Made me unhitch the trailer and the lot was nothing but a mud puddle. They sent me a text 2 days after I dropped of the trailer and said it was overdue.
Nothing everything was smooth as silk big Mike is on top of his game.
No comment, was not a professional experience
The truck had some issues that put my safety at risk. I will never rent from u-haul again and I will make sure to tell everyone i know about the way U-haul left my life in danger on snowy icy roads. I was offered a whopping $150 refund for the scare of my life. I guess on a positive note. all the people I had to deal with at u-haul was nice. do your self a favor and spend the money to go with Penski.
If someone needed it in that area.
Was a very good exsperiance
I cannot rate the drop off location, as THAT IS NOT THE ADDRESS I WAS GIVEN. I WAS GIVEN AN OLD LOCATION AT 8036 U.S. 10, ONE HALF MILE E OF EVART.
VERY helpful and friendly; not very professional. And it shouldn't have taken 1/2 hour to get out of there.
The staff was very friendly and helpful. The truck was clean and ready to go. I would rent from them again.
We were short on moving blankets but the dealer did not mark it on our contract even though he knew we were short.
Very friendly and helpful.
Windshield wasn't even clean.
not one thing... unless you ensure that the next customer becomes an instant multi-billionaire when walking thru the door :)
I made an arrangement a month earlier for pickup in Remus. Learned day before that I had to go to Evart, Mi. to p/u. Paid for 6 blankets I didnt get. Gas guage was 1/8th below 1/2 tank, but contract said I had to return with 1/2 tank. Someone did not check tank, or put in blankets.
was very polite and apologized that we had issues, complete opposite of what the lady from Portage was.
Getting a price reduction to drop the unit at another location was a nice feature and helped us by helping Uhaul.
Clean and easy to return,
The men that hooked my trailer up were very helpful and friendly. I would go back to this location if needed.
1. Have trucks available near their pick up location. 2. Have more drop off points. 3. Charge for the actual milage from Point A (PICK UP)to point B(Customer Pick Up point) and Then Point C(Customer Drop off point) and then Point D(Truck Delivery DESTINATION, SHOULD BE INCLUDED IN THE PRICE). We should not have to pay the mileage for pick up and drop off!!!!
Not cancel my original reservation, which forced me to drive 40 miles one way just to get a truck, when the original place I made the reservation was about 2 miles away.
These folks were very friendly and extremely helpful. I'd use their services again and recommend them anytime!!
It was convenient to pick up the trailer in Evart Michigan. I am grateful that I could pick up the trailer in Evart. But compared to other U-haul locations I have been to (Cleveland Ohio, Big Rapids Michigan, Davisburg Michigan, Clarkston Michigan) this one is not to their standards
The guys at M&J New & Used Furniture we're very friendly as well as helpful. I will continue to go through M&J's if i ever need a uhaul. Beware When you call Big Rapids Rent It All Inc : We called and set up an uhaul with them, quite frankly they did not have anything together, they don't understand how to use a computer, they completely miss spelled the name for the account, when we spelled it out for them they also said we would have a uhaul waiting for us at M&J's when we got to M&JS our uhaul was NOT there, they had no idea we were even coming, really bad miscommunication on Big Rapids Rent It All part, but thank goodness for the guys at M&J'S they made everything all right and found us a uhaul so i could move that day
I used drop off box after hours never went into store
i just dropped it off....
