Customer Reviews for M&M Service LLC
(U-Haul Neighborhood Dealer)

731 reviews

4804 S Redwood Rd   Taylorsville, UT 84123
(Rear White Building)

(801) 966-6362

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(801) 966-6362

4804 S Redwood Rd
Taylorsville, UT 84123
(Rear White Building)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Mohammed A 
Rating:
1.0

Customer did not leave a comment.

Keziah D 
Rating:
5.0

Check your check in app every single day!!! Would not let me check truck in even when store was closed!! Corporate needs to fix the software problems with mobile phones!!

Lance M 
Rating:
5.0

Customer did not leave a comment.

Chad w 
Rating:
2.0

Le hace falta mantenimiento al camión, y muy caro

Rosangela F 
Rating:
3.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Brandi M 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
5.0

Customer did not leave a comment.

Lucas S 
Rating:
4.0

Good visit overall - desk clerk was quickly overwhelmed after we walked in on a Saturday morning so he apologized for not being able to help me more. I asked for 2 dozen blankets, they only had 1 - which was adequate. They did miss the windshield wipers (as did I at pickup). I picked up an $8 replacement for the driver's side at a truck stop in WY on the way - so you OWE me! : )

DAVID R 
Rating:
5.0

Customer did not leave a comment.

Darlene S 
Rating:
5.0

Customer did not leave a comment.

Edgar L 
Rating:
1.0

I got charged for gas when I brought it back with the same amount of gas.

Oscar A 
Rating:
3.0

Customer did not leave a comment.

Isua V 
Rating:
4.0

I have rented Uhaul 3 times and have always had some type of issue. The prior, a 15' van, the gas was empty and the front steering was marginal, dangerous. This time M&M provided a safe vehicle, but we went to a Uhaul outlet to make our reservation for a seamless pickup and return, yet we found out our pickup was not an out let. More important the fuel gage was verified by M&M to be about 5/8 which I filled it to on return in boise. Having past tissues with intermediary reps, I specifically asked your representative to look at the body, fuel and mileage, which he did and said was fine. After I left he called and said the contract shows 11/16, or 1/16 less and with this type of fuel gage impossible to split hairs, but he said he could not say the tank was filled as needed, EVEN AFTER HE LOOKED AT THE THREE ITEMS WHILE IN MY Presence AND SAID ALL WAS OK. I called your central dispatch and explained the situation and the rep said they would call the local rep to get him to let the issue go. Unfortunately again Uhaul has not followed through and I received a final bill for gas. At this point Uhaul is not on my list of moving van rental choices

viki h 
Rating:
1.0

Location marked the gas higher than it was on out receipt causing a $30 charge for the gas

Joshua G 
Rating:
5.0

quick and easy just how it should be. Equipment was ready to go and everything worked out great.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Brandi M 
Rating:
3.0

Because I was to leave it with 1/4 tank of fuel, I over shot when filling and left it with nearly 1/2 tank. I should be able to get credit for the fuel I paid for.

Berton B 
Rating:
5.0

fast and simple, super helpful and nice!! they also have so many other resources for cars if you need like emissions or oil change. such a great location with amazing staff! thanks!

Julisa O 
Rating:
5.0

Customer did not leave a comment.

Brandi M 
Rating:
5.0

Perfect experience!

Aaron W 
Rating:
3.0

Too far away from where I live and no closer return place. Customer service was excellent

Cathy W 
Rating:
5.0

Customer did not leave a comment.

Roger B 
Rating:
5.0

Please check the truck I was listening some things, the service is Great

Wilfred M 
Rating:
5.0

Customer did not leave a comment.

Nathan T 
Rating:
5.0

Nothing to improve. The guy there was amazing..very polite. Faster and the truck in good condition. Highly recommend this location.

Ademildo S 
Rating:
3.0

Repair the vehicles when they get damaged

Matthew S 
Rating:
4.0

Customer did not leave a comment.

jaon b 
Rating:
4.0

Customer did not leave a comment.

Annyssa G 
Rating:
5.0

Customer did not leave a comment.

Charlene M 
Rating:
5.0

Customer did not leave a comment.

Akoi M 
Rating:
3.0

Customer did not leave a comment.

elias l 
Rating:
5.0

Customer did not leave a comment.

Roger H 
Rating:
2.0

We are just a little disappointed when we paid. We had paid up front when we picked up the unit. But when we delivered the unit we were charged a little over an extra $100 for mileage. But when we got the unit we were promised those extra miles. We were told we had paid in full. And so that was disappointing. Also we were given in writing instructions of where to deliver the unit, but when we got there it was not the location. So we then drove to the location they gave us, (and because of that) we were down two gallons of gas and was charged for those two gallons. So we had to drive to get THREE gallons to accommodate the two and another one gallon to get to the gas station and back. Not happy with the delivery point.

Chris S 
Rating:
5.0

Customer did not leave a comment.

Rovonne F 
Rating:
4.0

I struggled with getting my truck only because of my unfamiliarity of the website. Thankfully your help center remained on the phone with me and walked with me right to the end

Gary W 
Rating:
3.0

Customer did not leave a comment.

david s 
Rating:
5.0

Great experience overall!

Paul Y 
Rating:
1.0

The guy charged me for gas and extra mileage that were not a thing . I traveled under the 40 miles and brought it back with more gas than was in it when I picked It up

Hannah K 
Rating:
2.0

Dirty interior, not enough supplies that I originally added to my reservation, charges with a receipt.

RYAN B 
Rating:
5.0

Amazing service

husam h 
Rating:
5.0

He told us he would check equipment in and send me an email receipt, kind of worried about not being there when it was done, but all went well

Thomas S 
Rating:
5.0

They were great. They had me checked out fast. And the drop off location was easy to get to and had plenty of parking. Great experience.

Reese S 
Rating:
4.0

Customer did not leave a comment.

Michael I 
Rating:
5.0

These guys are the best!

Frederick N 
Rating:
5.0

All went very smoothly!

NORMAN G 
Rating:
5.0

Customer did not leave a comment.

Brian A 
Rating:
1.0

Uhaul, installed furniture pads In to the truck and then charged me for them with out my permission. That's would be like McDonald's charging you for catchup packets they just hand you. They also overcharged for miles.

scott o 
Rating:
5.0

Customer did not leave a comment.

dave w 
Rating:
1.0

I always regret doing Uhaul. Idk how come they are still in the business.

Ebadulrahman H 
Rating:
2.0

Customer service was horrible. I did go a little early to pick up the truck. He wouldn’t even speak to me until my scheduled time. I was given the same truck that was there an hour earlier. He wouldn’t even speak to me and was extremely rude. I wasn’t comfortable going back so I sent my husband.

RANDY R 
Rating:
4.0

clean yes well maintained? I don't know I am not the mechanic at that location

craig g 
Rating:
5.0

Customer did not leave a comment.

Jennifer M 
Rating:
3.0

Customer did not leave a comment.

Kimberly R 
Rating:
3.0

Truck brakes need to be looked at or replaced. Had to step on brake peddle over the half way mark in order for the brakes to start to engage. Self checkout and self check-in went pretty smoothly. There was a hangup with the verification process. Verification should be completed 'before' you get to location and are stuck there for several minutes while waiting for the 'all clear'. Thanks.

Kenn B 
Rating:
5.0

Very accommodating for short notice needs.

DARLENE J 
Rating:
5.0

Customer did not leave a comment.

Jose C 
Rating:
5.0

Clean the windows

Jesus I 
Rating:
4.0

Customer did not leave a comment.

ASHLEY B 
Rating:
1.0

By the time we got to this location it was closed. The online check in for truck was horrible. The person that was at Uhaul place tried to help but wasn’t helpful.

Samantha H 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A 
Rating:
5.0

Customer did not leave a comment.

DRAVIN A 
Rating:
5.0

Fast great service

Jeanne N 
Rating:
4.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

Customer did not leave a comment.

JODIE O 
Rating:
4.0

Customer did not leave a comment.

Alba J 
Rating:
5.0

Very professional, helpful, extremely easy to work with (even in stressful situation).

KRISTEN S 
Rating:
5.0

Great people. Great service.

Richard G 
Rating:
5.0

Customer did not leave a comment.

ROSA R 
Rating:
4.0

The rep at the site was really helpful and explained well my options.

KEVIN T 
Rating:
5.0

Customer did not leave a comment.

itayi c 
Rating:
4.0

Customer did not leave a comment.

Victoria D 
Rating:
1.0

Get rid of that garbage app that doesn’t even work half the time and missing key information. This is by far the worst app I’ve seen. I’m a software developer and know what’s poor. Also let me get approved to pickup before I get there so I’m not wasting 15 minutes uploading documents and checking in that was a joke

Tyler G 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY N 
Rating:
1.0

I was over charged and the truck was in poor conditio..while I do understand these are rentals and used heavily it didn't seem cleanliness is their priority. And filling the truck to the full line across the street from the location dropping it off and getting notification I was charged for fuel from U-Haul is a disappointment. I do not feel I will ever be using the service again.

Corin S 
Rating:
5.0

Customer did not leave a comment.

Carlos V 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

Customer did not leave a comment.

Latoya A 
Rating:
5.0

Very nice and professional

kalvin j 
Rating:
1.0

Customer did not leave a comment.

Geelove K 
Rating:
5.0

Customer did not leave a comment.

Rudy C 
Rating:
5.0

Customer did not leave a comment.

MARCO M 
Rating:
5.0

Everything was great! I just wanted to let you guys know that the check engine light was on the entire time I had the hauler though

Tyler P 
Rating:
3.0

I dropped the truck off after hours and did not interact with the service station.

Trudy M 
Rating:
2.0

The truck was clean and functioned well. However, both my reservation time as well as the size of the truck were both changed 24 hrs before pickup. I also reserved furniture pads and a dolly. Neither of which were in the truck. I couldn’t dispute or get any help because the location was closed despite being shown as open during the online reservation booking. Overall, it was kind of a *%#show. I was able to have a successful move, but it was a lot of trouble getting here. Sierra (U-HAUL Customer Service Rep) was an enormous help and was able to refund some of the money due to the booking issues. I hope she sees this and knows that she was the one shining light during this whole fiasco. Thanks!

HOWARD P 
Rating:
5.0

Loved both of the guys that helped me!

Greg C 
Rating:
3.0

Customer did not leave a comment.

john b 
Rating:
4.0

Customer did not leave a comment.

BRANDON V 
Rating:
5.0

Customer did not leave a comment.

SUSAN M 
Rating:
1.0

We had to wait for 10 minutes before any one was in the office/ i had to go out and get some one twice

Emily C 
Rating:
3.0

Customer did not leave a comment.

omar H 
Rating:
5.0

Customer did not leave a comment.

Viviana J 
Rating:
5.0

Customer did not leave a comment.

Rachelle G 
Rating:
5.0

I had to change the time to pick up the truck (actually needed it earlier) and they were extremely helpful and accommodating!

Ryan C 
Rating:
4.0

Customer did not leave a comment.

Greg B 
Rating:
5.0

Customer did not leave a comment.

Steve P 
Rating:
5.0

Customer did not leave a comment.

Cynthia L 
Rating:
4.0

Customer did not leave a comment.

J S 
No reviews have been submitted for this location.

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