The whole 24/7 experience is a nightmare. The U-Haul app is worthless and never can find a signal. The whole process which is billed as a time saver is a pain in the back. It would have been so much quicker to just go to a counter and talk to someone and pick up a truck that way.Timothy M.
Customer Reviews for M&R Goodyear Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service needs to completely inspect the truck or Van to make sure nothing is locked. In our case the previous customer left the truck locked, in other words he put his own lock in the back of the truck's door!! And we have to wait for him to come back and take his lock. Besides from this incident everything else was great!!alan K.
Explain the overnight drop off 😉CELIA R.
Customer did not leave a comment.victoria W.
You are the best. I would return back again whenever I need to rent a vehicleTom S.
The young girl that helped me was super nice and explained everything in detail. Great experience.Tanya R.
Girl was very helpful and clear everything nicelyVishwas G.
Customer did not leave a comment.Cecilia C.
Very professional and friendly. I would rent from here again.Teresa P.
Very helpful, had a van ready in a short period, easy in easy outPatrick S.
Customer did not leave a comment.ERENDIRA W.
Customer did not leave a comment.IRENE H.
Very pleaseJose G.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.DELIA G.
Customer did not leave a comment.MARIA C.
I had trouble getting into the truck because of the lock. Nobody was there to help me at all. When I went to return the truck I had to wait 3 hours to check out.. because the app wasn't working and I was left on the phone waiting for an agent to help me .. plus I requested a dolly to help me move and there wasn't one in the truck.. I had to move without a dolly.. poor customer service!!!Jennifer H.
Customer service girl in front desk very nice and professional..SANDRA G.
the lady that helped me recover my garage door opener was very helpful.STEVE T.
The app to return the truck kept crashing and there was no employee at the location my drop off timeLOUIS M.
It was really hard to drive the 10 foot trailer only being able to go 75 miles an hour. We drove from California to Lake Charles, Louisiana and there was so many hills between there. And taking those hills at that speed sucked up half of our gas â›½ï¸. The engine kept revving up like it wanted to go faster but it could. That was just horrible and made the trip long and annoying. But other than that it was greatGregory M.
Agent at the front was marvelous. Friendly and very helpfulRICHARD M.
A woman apparently named Diana left me a voicemail Saturday 4/16/21 - 6:18pm, She needs more training in Customer Service, the way she talks and her tone of voice is unpleasant. From then on, everything is fine.Francisco T.
When I tried to take a picture of my license via link, the link didnt work. I recommend just scanning driver license as a backup. Would be a lot easier. Option B was to get my friend to use his license. I dont understand y i couldnt just use mine. not employees fault, but i guess process' fault.EDUARDO M.
Easy to locate, parking available. NA on personnel because I dropped off after hours. Drop box was easy to locate.Tyler C.
Rented a truck and used like 10 miles and they charged me $33 gas and like $40 miles. When they give a truck they should have already how many miles are in the truck and the gas.Mircy A.
Customer did not leave a comment.Angela R.