Customer Reviews for Mangrum Enterprises
(U-Haul Neighborhood Dealer)

154 reviews

469 William Spring Rd   Mount Pleasant, TN 38474

(931) 325-2527

Office Hours

  • Mon: 8:30 am - 4 pm
  • Tue: 12 pm - 4 pm
  • Wed-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 2:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/26/2025: Closed
  • 6/7/2025: Closed
  • 7/4/2025: Closed
  • 7/5/2025: Closed
  • 7/6/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(931) 325-2527

469 William Spring Rd
Mount Pleasant, TN 38474

Services at this Location:

Office Hours

  • Mon: 8:30 am - 4 pm
  • Tue: 12 pm - 4 pm
  • Wed-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 2:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/26/2025: Closed
  • 6/7/2025: Closed
  • 7/4/2025: Closed
  • 7/5/2025: Closed
  • 7/6/2025: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

A little off the beaten path but a GREAT place to return, store, display large trucks. Staff (sorry, I’ve forgotten the man’s name, Tim?) was friendly, responsive, very adept at processing our return. I would definitely recommend this location to anyone looking for a U-Haul vehicle.

Norman B 
Rating:
5.0

Customer did not leave a comment.

DAVID N 
Rating:
5.0

Customer did not leave a comment.

LARRY E 
Rating:
5.0

Customer did not leave a comment.

HERBERT S 
Rating:
5.0

Customer did not leave a comment.

PETER Z 
Rating:
5.0

Customer did not leave a comment.

PAUL N 
Rating:
5.0

Steve was great and went out of his way to help me get the trailer i needed to move my daughter.

MICHAEL C 
Rating:
3.0

The first location did not put in a service request. Their truck was down and it was rented to me. We found out when we got there. Customer service was excellent. Cheryl was amazing. She was super helpful and got me a discount because the truck I got was in the next town over.

Patrick H 
Rating:
5.0

Customer did not leave a comment.

Tyler I 
Rating:
4.0

Customer did not leave a comment.

ROSA T 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R 
Rating:
5.0

Customer did not leave a comment.

PAUL N 
Rating:
5.0

The salesman was very courteous and friendly. He informed me very well. Superior service.

TIFFANY S 
Rating:
5.0

Customer did not leave a comment.

ERIC D 
Rating:
5.0

Customer did not leave a comment.

PAUL N 
Rating:
5.0

Customer did not leave a comment.

Paul N 
Rating:
5.0

Customer did not leave a comment.

Paul N 
Rating:
5.0

Very professional I would recommend this location to anyone needing a UHaul.

Steve M 
Rating:
5.0

Customer did not leave a comment.

DARREN O 
Rating:
5.0

Customer did not leave a comment.

PAUL N 
Rating:
5.0

Customer did not leave a comment.

PAUL N 
Rating:
5.0

Nothing much the 2 gentleman were very nice and professional

MELVIN M 
Rating:
5.0

I had an appointment to pick up my equipment, but had to wait about 30-40 minutes due to employee asking who was first instead of asking who had an appointment. The people that was served first apparently had just walked in ahead of us with no appointments.

JOHN C 
Rating:
5.0

Very prompt service and professional at this location.

Melinda H 
Rating:
5.0

Excellent service by the gentleman hu attend me...

SANTIAGO L 
Rating:
5.0

N/A

Clint B 
Rating:
5.0

Customer did not leave a comment.

Paul N 
Rating:
5.0

The people there are great. Would 100% use this location again.

mackenzie S 
Rating:
5.0

Nothing, just keep up the good work 👏 🙌 👍

STACEY J 
Rating:
4.0

Customer did not leave a comment.

SHERMAN M 
Rating:
5.0

Customer did not leave a comment.

PATRICIA R 
Rating:
3.0

Used this location for drop off before after hours. Nothing was different other than we could leave the truck in the lot. Still a remote check in. Could not recommend this location if you aren't at least a bit computer/phone savvy .

Catherine E 
Rating:
5.0

Customer did not leave a comment.

DON C 
Rating:
4.0

Customer did not leave a comment.

harold l 
Rating:
5.0

Customer did not leave a comment.

BRYAN L 
Rating:
5.0

Very helpful and pleasant

ANTHONY B 
Rating:
5.0

I regularly rent from this company. Always a pleasure to do business with them.

Webb W 
Rating:
5.0

Very professional

ANTHONY S 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN H 
Rating:
2.0

Truck(s) were clean, but first didn’t have air conditioning. Second didn’t have a working radio. Also, second truck had further electrical issues since the battery went dead after parking for a few minutes at a rest stop with everything off. On top of everything, I went to the second truck on the morning of the last day and the radio was on!

DONALD S 
Rating:
2.0

Who puts plastic wheel covers over metal car dolly ?

MASON P 
Rating:
5.0

only complaint - there was another U-haul location closer to our destination. Dont know why when scheduling we were sent to a farther location . Only complaint about that is it adds mileage to our final trip. We were welll within our allowed milage - but if we we not that can be a huge factor. Howerver _ this place was great. CLean and friendly. Would rent from here again if needed

CHARLES A 
Rating:
5.0

A lower mileage rate would be great for local movers. Might encourage more business. Not that you are lacking business. LOL! You guys are busy. The gentleman who helped me on Monday was great!!!

Derek S 
Rating:
5.0

I recommend everyone who needs a U-Haul rental to go to Mangrum Enterprises in Mt. Pleasant. They are very kind and helpful people who care about your move. I have rented there 3 times with a wonderful experience each time. Give them a chance at your business. #Shoplocal

Derek B 
Rating:
5.0

This was the first ramp model trailer I have rented. Very nice.

Warren D 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER S 
Rating:
3.0

I rented the truck from July 29 to August 1. I did return the truck early. Didn't realize there were no refund for early returns. Kinda sucks for a person on a limited budget.

Robert A 
Rating:
5.0

Customer did not leave a comment.

Joel S 
Rating:
5.0

Customer did not leave a comment.

Connor S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

Charles R 
Rating:
4.0

Customer did not leave a comment.

BRETT R 
Rating:
5.0

We drop off the vehicle at this location there was no one there it was dropped off after closing time.

Brenda B 
Rating:
5.0

Mission accomplished.

Heather B 
Rating:
5.0

Customer did not leave a comment.

Nicholas A 
Rating:
5.0

Customer did not leave a comment.

Linda H 
Rating:
5.0

Customer did not leave a comment.

Hunter F 
Rating:
5.0

Customer did not leave a comment.

Jimmy J 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Customer did not leave a comment.

Kathy N 
Rating:
4.0

Customer did not leave a comment.

ROBERT E 
Rating:
5.0

Customer did not leave a comment.

Davie J 
Rating:
3.0

We called and were told to drop it off and leave the keys in the box.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Brian L 
Rating:
5.0

Customer did not leave a comment.

Lori B 
Rating:
5.0

Customer did not leave a comment.

GEORGE A 
Rating:
5.0

Everything was perfect

Zonnya P 
Rating:
5.0

Customer did not leave a comment.

RUBY L 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

Customer did not leave a comment.

richard c 
Rating:
5.0

Nothing absolutely great customer service and experience will be back.

Stephanie T 
Rating:
5.0

Outstanding organization and customer service. Without a doubt the finest in all of my experience in renting moving equipment...trucks, trailers, and accessories.

Paul C 
Rating:
4.0

Customer did not leave a comment.

Nancy S 
Rating:
5.0

Thanks Tim for helping me check-in my rentals.

Melvin V 
Rating:
5.0

Thank you Tim for helping me with checkout process and helping me back-in the trailer.

Melvin V 
Rating:
4.0

Customer did not leave a comment.

Billy J 
Rating:
1.0

They did not know anything about hooking up a trailer. As well waited over a hour to get the trailer. I had to hook up my trailer

Eugene M 
Rating:
5.0

Trailer was in near new condition. My U-Haul experience was very good.

Jimmy B 
Rating:
5.0

Customer did not leave a comment.

Webb W 
Rating:
5.0

Customer did not leave a comment.

Lauren F 
Rating:
5.0

This was my first time renting thru uhaul and it could not have went better. The two men who helped me at the Mt. Pleasant TN location were soooo nice and friendly and helpful. They really put my fear to rest about driving such a big truck. I highly recommend them to anyone that needs to rent a uhaul.

Melissa B 
Rating:
2.0

Moved the drop off location price was not even close to what online said it was barely over $100 online and then at the end of the day it cost me over 200. This is poor

Robert B 
Rating:
4.0

Customer did not leave a comment.

Jeff D 
Rating:
5.0

Customer did not leave a comment.

Jennifer M 
Rating:
4.0

Customer did not leave a comment.

William S 
Rating:
1.0

we were charged 100.00 morethen we were made reservation for plus had to pick up at different loacation didn't have are moving pads was told we would get a 75.00 discount at the end this hasn't happen yet we filled the gas back and then charged 27.00 saying it was less which is wrong we are on ssDi very upset and we have used uhaul many time over the years and this is the first time we have had such poor service for being seniors and a Veteran very disappointed ! I was tttold I would get a call back but so far NOTHING !!!

Laura P 
Rating:
2.0

The trucks were a piece of junk and filthy! The auto transport strap for the front tire was too short. I also got over charged over five hundred dollars. I would never use U-Haul again! I am going to tell anyone who ask me about my experience!

Thomas L 
Rating:
5.0

It was nice and I'll use yall again. Thank you 😊

Vinson F 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Confirm the correct equipment is ordered for rent. UHaul did make it right and that was important. Austin went above and beyond.

Gregory S 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer did not leave a comment.

Kurt B 
Rating:
5.0

Very polite and helpful staff!

Barry C 
Rating:
5.0

Just keep giving exemplary service as you gave me!

MARK H 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
4.0

Customer did not leave a comment.

Wayne B 
Rating:
5.0

Abbey and Austin were great to work with! They are really flexible and helped me solve different moving problems.

Adam T 
Rating:
5.0

Customer did not leave a comment.

Charles A 
Rating:
5.0

Customer did not leave a comment.

Shelby P 
Rating:
5.0

Customer did not leave a comment.

Steve M 
No reviews have been submitted for this location.
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