Rented from here twice and both times requested a Dooley. Did not get one either time. Also asked for furniture pads this time. Didn't get those either. Called location and was told if you use the 24/7 and pickup on days they are closed, they don't put them in ahead of time. They also told me that they don't always have the equipment there anyway. I found this to be poor business.Heather F.
Customer Reviews for Manleys Recycling Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chester R.
Customer did not leave a comment.Karen S.
Customer did not leave a comment.William T.
The website is absolutely ridiculous and the "live chat" takes FOREVER to get a reply. The customer service person was.... Well, terrible and has no idea to do her job. I spent more time trying to get the online stuff to go through than what I did moving everything I own. Next time I'll pay friends to move my thingsMarjorie B.
Customer did not leave a comment.RACHAEL Q.
This comment is not a reflection on Manleys Recycling in particular, but the online experience I had renting a U-Haul. I was trying to rent a 10' truck in Athens, OH but none were available, so I ended up renting a 15' truck, as multiple locations had them available. I drove down to Athens to pick up the truck and I received a phone call from U-Haul telling me there are no U-Hauls available anywhere Athens, despite what was showing up online. The only option we had was to drive 40 minutes to Middleport to get a 26' vehicle. It was quite disconcerting to have to deal with the situation.David G.
Customer did not leave a comment.Keith R.
Customer did not leave a comment.Pat K.
I have rented a car hauler probably half a dozen times and everyone's been in good shape and easy to pull no complaints whatsoeverKraig L.
Customer did not leave a comment.Margaret C.
Customer did not leave a comment.Adam W.
Customer did not leave a comment.Sharon L.
Nice people to deal withJohn T.
Customer did not leave a comment.DONALD S.
Customer did not leave a comment.Sheena B.
Customer did not leave a comment.Brandi F.
Customer did not leave a comment.Steve B.
Not much...I had a great experience here.Donna H.
Service was outstanding, they went out of their way to get us a truck, thank youRobert J.
Customer did not leave a comment.Melissa L.
Customer did not leave a comment.Michelle H.
Customer did not leave a comment.JACQUELYN R.
Customer did not leave a comment.Bryan H.
Customer did not leave a comment.Dawnett R.
Customer did not leave a comment.Russell L.
If the lights are not working on a trailer be willing to wave the fee for dropping it off at a different location since at that point it is unsafe to pull...Shawn K.
For ATT customers we do not get good cell signal at this location so it took a long time for the app to complete its tasks, sometimes telling me the webpage couldn't be displayed. It was very frustrating when we were on a timeline. The truck ID numbers were not where the app said to look for them at the top right of the truck. We had to call Uhaul and the rep read the license plate to us so we could locate out truck. Other than that, the truck itself was fine.Teresa S.
Customer did not leave a comment.Deryl W.
Customer did not leave a comment.Jonathan J.
Customer did not leave a comment.Larry J.
I was told to return to this location, this location was closed for an entire week. The only good experience I had was with the young women who helped me check in equipment over phone, I think you call them area location consultants. She very polite and respectful and helpful.Dee Dee Z.
The vehicle was dirty. Tires covered with mud. Gas tank not filled.Jude M.
I ordered a dolly. There was not one in the truck when I picked it upVickie B.
The staff was very helpful and friendly.Lisa M.
Customer did not leave a comment.Tracy M.
Nice clean truck, ran well. Great experienceTony J.
I really had an issue with renting a car trailer for 1 day and if it was a one way i would be charged almost 10 times the amount unless I brought it back to rental lotsherman P.
Customer did not leave a comment.Janice G.
No cell phone service there for T-Mobile and place was closed for pickup. Made it challenging for pickup.Jonathan B.
Customer did not leave a comment.Danny A.
Customer did not leave a comment.Bruce F.
Customer did not leave a comment.DENNIS L.
Customer did not leave a comment.Phillip M.
Dropped the truck after hrs...Swept the truck & filled the tank... Was charged for cleaning & fuel...Manleys has that kind of reputation I should have known better than to drop off after hrs...Won't happen to me again...George A.
Seats and interior needed cleaningSTAN B.
Customer did not leave a comment.Matthew D.
the desk clerk was very professionalDaniel S.
Excellent customer service! Thank you.Tim P.
Customer did not leave a comment.Ashley R.
Customer did not leave a comment.Kimberly F.
Need more parking spaceEDDIE C.
Customer did not leave a comment.Roger H.
Clerk told me to have it back by 11 am . I had it there at 11 am. She made the time on the contract 10:30 am and I was charged for a second day . They charged me for an appliance dolly and told me the day I rented it that â€œ that's about all we have â€œ. I never got my dolly . They did take amount off but didn't apologize or explain why I didn't get it . Never will I got there again.Jason L.
Efficient but very poor facility.James M.
They were on time equipment was ready on pick up and return.Delmar P.
My U haul had cockroaches in it & smelled like dog crap & had smeared dog feces all over it. It smelled terrible.Jerry D.
The issue was I selected the Knights Inn location in Gallipolis, OH. Apparently somewhere in the fine print it stated the truck would be in Middleport, which was over 30 miles round trip out of the way. If the location changes it should be BLANTANT and in your face at the time you order, or at least the fact that it could change. An email several days after the fact doesn't cut it. I rated the locations as good bc it's not their fault the website is misleading. I won't be renting from uhaul again for this misleading business practice.John B.
you're goodTerry H.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.david M.
Customer did not leave a comment.Ken A.
Customer did not leave a comment.Brenda G.
I dropped the truck off after hours so I just used the key drop box.David H.
Customer did not leave a comment.Earl P.
Customer did not leave a comment.Danny R.
I reserved a U-Haul truck online with pickup on a Tuesday morning. The time spent at Manley's was probably no longer than 10 minutes. Our experience was excellent. Thank you so much.Shirley L.
Very friendly, efficient and knowledgeable with the return.Lorna H.
only tiny problem was truck had 1 burnt out backup light.Tony J.
Customer did not leave a comment.Dave D.
Couldn't pick up a truck on Saturday.Lady on the phone was very helpful.Deborah A.
Customer did not leave a comment.Dave D.
Customer did not leave a comment.richard H.
I was charged for insurance I didn't want, he didn't know how to fix it was at the location for 45 min to pick up vehicle repeating the same information over and over again ! Didn't have the size truck I reserved it was a mess!!!!tiffiney B.
Customer did not leave a comment.Sarah S.
i had a set of mattresses in the truck that somehow got wet,it was leaned up against the place that you puy boxes over cab of truck,they dried out but left a stain,we did hit rain on the trip.but i didnt think truck would leak,forgot to tell uhaul place where i dropped truck off.John E.
Customer did not leave a comment.patrice W.
All went great! Thank you.gabriel R.
Customer did not leave a comment.Tony J.
No problems here fast and friendlyJohn K.
I thought the price was a bit much. I drove the truck 139 miles and returned it the next day with a quarter tank more fuel than when I got it. It cost me 209 dollars plus 50 in fuelWILLIAM S.
Customer did not leave a comment.mckencie M.
Customer did not leave a comment.Steven A.
Customer did not leave a comment.brian C.
No problems....I don't recommend anything to anyone....that's why last question is N/A. If I recommended things I would recommend renting at this location. Great service....very helpful!Miles C.
Customer did not leave a comment.brittany R.
Customer did not leave a comment.John P.
Absolutely the best uhaul dealer I have worked withRobert J.
Customer did not leave a comment.Stacie S.
Customer did not leave a comment.William V.
Customer did not leave a comment.Shannon G.
Customer did not leave a comment.JACK G.
Customer did not leave a comment.Samantha D.
The Trailer that we rented was in very poor condition. it had a bad odor on the inside of it, along with something wrong with the tires it swayed all over the rd at 40 mph empty and when we had our stuff inside of it and driving it we still could not go over 40 mph without it being all over the rd. I would actually like to ask the company for a complete refund due to having so many issues to deal with and have to drive and maintain a un safe vehicle.NELSON F.
The laid there was verse held fullTed B.
Customer did not leave a comment.Barry B.
Customer did not leave a comment.George G.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.Amy D.