Phone service there isn't great for those who have AT&T or Cricket. Would've been nice to have a secure wifi network to connect to to pick up and drop off the unit I rented. U-haul was clean for the most part, nothing ridiculous or unexpected. Wasn't really aware that I wouldn't get my money back if I brought the unit back a full day early.
Adam L
Customer Reviews for Manleys Recycling Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Watch the fuel on the 26 footer,from half to 3/4 cost me $56,other than that no issues
Daniel HRented a truck twice in the same month and have had nothing but a positive experience. The was friendly and professional.
Rief HVery helpful
Rahni JEasy drop off... Staff very helpful here too. 👍
Christy TStaff was very helpful and returned to me my coffee mug I left 1 month ago when in picked up the trailer. It was an easy process for renewing the contract for an longer period.,
Cheryl TLess republican-leaning decorations.
Ethan HVery pleasant office staff, clean and very helpful.
Angelia FAlways great
MATTHEW DThe online check in and drop off is terrible.
John BVery good experience on my rental. Staff is very friendly and helpful. Highly recommend.
brian cVery professional and customer friendly. I highly recommend this U-Haul business. Thank you!
brian cYou don't reimburse on gas but charge if too low..I left way too much in the uhaul how is one to judge how much to put in it??
Allyson SI did after-hour drop off. There was plenty of space to park, and the drop box was clearly marked with easy instructions.
Tahnee ABoth the staff at the Manleys and Uhaul provided great customer service.
Kevin MGood job has always. 👍🏼
Mark RGreat people!
Bob GI reserved a 26 foot truck. Was contacted by uhaul the day before to confirm and even had my pickup time pushed back an hour to make sure my requested vehicle would be there. When I arrived the only truck they had on site was a 20 foot truck. Having to settle for a smaller truck than reserved at the same price was absolutely ridiculous. I thought for sure I had a guarantee from uhaul but I must have been mistaken.
Caleb DThe gas rank gague not workibg ran out of gas on wv.interstate it said 3/3 tank when light came on no qjere to get off.
Rosemarie SService was great! Thanks
Robert LGreat service.
Sarah LAs usual, it was a smooth and hassle-free experience. So glad to have this U-Haul biz locally.
Bruce WI personally did not see the drop-off area . So I'll have to pass.
Rebecca AI can not rate this location because it was closed at time of drop off.
DEEDEE ZApp would not allow extension.
Vincent DRented from here twice and both times requested a Dooley. Did not get one either time. Also asked for furniture pads this time. Didn't get those either. Called location and was told if you use the 24/7 and pickup on days they are closed, they don't put them in ahead of time. They also told me that they don't always have the equipment there anyway. I found this to be poor business.
Heather FThe website is absolutely ridiculous and the "live chat" takes FOREVER to get a reply. The customer service person was.... Well, terrible and has no idea to do her job. I spent more time trying to get the online stuff to go through than what I did moving everything I own. Next time I'll pay friends to move my things
Marjorie BThis comment is not a reflection on Manleys Recycling in particular, but the online experience I had renting a U-Haul. I was trying to rent a 10' truck in Athens, OH but none were available, so I ended up renting a 15' truck, as multiple locations had them available. I drove down to Athens to pick up the truck and I received a phone call from U-Haul telling me there are no U-Hauls available anywhere Athens, despite what was showing up online. The only option we had was to drive 40 minutes to Middleport to get a 26' vehicle. It was quite disconcerting to have to deal with the situation.
David GI have rented a car hauler probably half a dozen times and everyone's been in good shape and easy to pull no complaints whatsoever
Kraig LNice people to deal with
John TNot much...I had a great experience here.
Donna HService was outstanding, they went out of their way to get us a truck, thank you
Robert JIf the lights are not working on a trailer be willing to wave the fee for dropping it off at a different location since at that point it is unsafe to pull...
Shawn KFor ATT customers we do not get good cell signal at this location so it took a long time for the app to complete its tasks, sometimes telling me the webpage couldn't be displayed. It was very frustrating when we were on a timeline. The truck ID numbers were not where the app said to look for them at the top right of the truck. We had to call Uhaul and the rep read the license plate to us so we could locate out truck. Other than that, the truck itself was fine.
Teresa SI was told to return to this location, this location was closed for an entire week. The only good experience I had was with the young women who helped me check in equipment over phone, I think you call them area location consultants. She very polite and respectful and helpful.
Dee DThe vehicle was dirty. Tires covered with mud. Gas tank not filled.
Jude MI ordered a dolly. There was not one in the truck when I picked it up
Vickie BThe staff was very helpful and friendly.
Lisa MNice clean truck, ran well. Great experience
Tony JI really had an issue with renting a car trailer for 1 day and if it was a one way i would be charged almost 10 times the amount unless I brought it back to rental lot
sherman pNo cell phone service there for T-Mobile and place was closed for pickup. Made it challenging for pickup.
Jonathan BDropped the truck after hrs...Swept the truck & filled the tank... Was charged for cleaning & fuel...Manleys has that kind of reputation I should have known better than to drop off after hrs...Won't happen to me again...
George ASeats and interior needed cleaning
STAN Bthe desk clerk was very professional
Daniel SExcellent customer service! Thank you.
Tim PNeed more parking space
EDDIE CClerk told me to have it back by 11 am . I had it there at 11 am. She made the time on the contract 10:30 am and I was charged for a second day . They charged me for an appliance dolly and told me the day I rented it that “ that’s about all we have “. I never got my dolly . They did take amount off but didn’t apologize or explain why I didn’t get it . Never will I got there again.
Jason LEfficient but very poor facility.
James MThey were on time equipment was ready on pick up and return.
Delmar P