Daniel W.
Customer did not leave a comment.
Customer Reviews for Mantor Truck & Auto LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Mantor Truck & Auto LLC
Jeffrey B.
Scheduled a 9am pickup. Business was closed and no one around. I had to call and wait 30 mins for someone to show up. Then I was over charged because they added insurance to my bill. Guess to make it worth their while for coming in on a Saturday? Worst U-Haul experience.
Melissa N.
No improvement needed great experience
Steve N.
took the time to explain things .Steve
Joanna B.
The lot was so full I couldn't even fit the u haul and car hauler in.
MARCUS H.
Don't try to change/push back the pick up time 4-hours w/out discussing it w/ the customer first.
Alan F.
N/A
james C.
Equipment did the job.No problems. Rented 20' truck with car transport.
Zach C.
We got charged $30 for fuel and we only drove it 45 miles.
Howard B.
Excellent customer service, top notch, beyond reproach.
gary C.
Location was dirty & muddy with trucks parked everywhere. Dropped off trailer employee said I had nothing to do or sign. Got a email from U-Haul 2 days later saying trailer was not dropped off. I called Manor Truck they said they just talked to U-Haul. I called U-Haul and they were going to charge a late fee. I talked to Karen at U-Haul she said she closed the contract and took care of the late fee.
Charles R.
Ok first off i couldn't get the size truck I wanted. Second I had to drive way out of the way to pick up a truck that was bigger than I needed at least 40 miles out of the way which by the way you charged me for the miles and gas it cost me to go 40 miles out of the way for. The guy at that location was rude and impatient. Uhaul was supposed to deduct the cost of the over sized truck and milage but didn't. I wasn't happy with this visit or purchase.
Steve F.
The truck was there when it was scheduled the people were very helpful.
James Z.
Tell friends and family to never use Uhaul. Problems with pick up. Problems with return. Having to use a cell phone is a crock. I was not with my husband for pick up or return and tried to call to do it voice call and was told they couldn't. We had to get a friend that understood damn Uhaul.com to log in. I will never use Uhaul again and will let everyone know the problems we had.
John G.
There was no adequate place to park the trailer when I brought it back. I ended up leaving it int eh driveway
Jim B.
This was not the location that I chose for pick up. This was across town and delayed the start of the day.
Andrew W.
When the pick up location changed from the requested one, The customer should be notified. I didn't have a single email or address for the new location until I called "traffic" from the original location I requested it to be picked up. As soon as I was on the phone though I magically had an email of a different pick up location, why couldn't that email have been send in the 4 days from when i made the reservation to the day i was picking it up? Since the location changed, it required me to back track and add an additional hour and a half to my moving. along with requiring addition gas for the Uhaul since it was more mileage than previous planned. The Uhual also only had a 1/4 tank when i picked it up. If i was staying local, I can understand. But when it is a one way Rental and 100+ miles, there should be at least enough gas to make the trip when it is picked up.
Raul M.
Yes I'm not receiving my deposit $ 120.00 back up now two weeks ago.
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