Customer Reviews for Maple 1 Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Maple 1 Stop

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Tammy W. on

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Michael C. on

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Greg P. on

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Very positive experience! Thank you!

Sheryl H. on

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Worst experience ever renting a uhaul. Maple1 Stop was unaware of rental upon arrival, asked for payment even though I had prepaid online. Told me I could return truck to any location. Returned truck on time and was told he couldn't accept return it had to go to Twinsburg location and that I had to call uhaul. Waited over 20 minutes for a rep. Attendant finally said he would call uhaul he spoke with someone and then told me he could accept the return. When he provided no paperwork he told me it would be an email. Whole thing didn't feel right so I called uhaul customer service to verify truck showed that it had been returned. They assured me it showed returned after having called maple 1 stop. Received an email shortly thereafter showing mileage and quarter tank level. Received second email with refund for mileage. Silly me, I assumed the whole fiasco was over. Yesterday I received an email stating the truck was never returned! Called the number provided and received little help from a VERY rude customer service rep. Said he could not do anything since Maple 1 stop was closed. Also told me this kind of thing happens all the time. Not very reassuring. Realizing that it was a wasted call, I called uhauls 1 800 number to talk to someone. This rep told me that it had to be closed by the Twinsburg location. So, I called Twinsburg first thing the next morning. Their rep informed me that it could not be closed by their location. Had to be closed where it was received. She called the field office to make sure the issue was being taken care of. I called customer service one more time to make sure and to get some answers as to how and why this happened. Was assured it was being taken care of. We have used uhaul for years. Moved kids to and from college multiple times and for transporting purchases to large for our own vehicles. Unfortunately, this experience has ne questioning whether or not we will ever use Uhaul again.

MITCH R. on

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I NEED TO RENT AGAIN THIS WEEKEND SAME LOCATION LITTLE BIGGER TRUCK

JAMES W. on

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Jason R. on

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chavon J. on

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jerry m. on

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roger m. on

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Teresa B. on

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Karen K. on

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Get better management at location. Had to wait 30 minutes after my scheduled pick up to get the truck because the manager was late.

Fran A. on

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Larry C. on

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I messed up and forgot to check the mileage the one time that it was way off. 50 miles to be precise but the looked deeper into it and got it right

Philip L. on

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Evelixa S. on

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Was a good experience, fast service... thanks again

TERRY R. on

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Megan W. on

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I made a reservation online and when I arrived they only had the truck and no other moving supplies. I asked them twice to remove the charges for the items they didn't supply but they didn't. I had to email customer service to get my money back.

david h. on

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