This is not a review of the location itself but more a review of the self return system. It was not explained that this location was self return only. Self return system is something I NEVER want to use again. Poor prompts, too many photos, too many details, system erased all of the progress I had done in the middle. Photos asked for are very difficult to take if you are in a parking lot with other vehicles. If self return is being used there should be a discount. I completed 95% of the work to get this vehicle rented to another family, requiring no effort on uhauls part, I feel as though I am an employee at this point and should get some sort of discount.
DANIELLE R
Customer Reviews for Maple Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was horrible. We had a reservation w/ number and he claimed his computer didn’t show it. We were at the location for 2hrs to say we owed more than what was quoted. Then to only say that he would take a lesser amount. We needed up calling customer service to complete our transaction.
Nikki HNot charge me an extra $52 for the fun of it.
Dale CTook me over 30 minutes to get my truck. The store clerks didn't seem to know what to do.
Dan O