Customer Reviews for Maple Tree Inn
(U-Haul Neighborhood Dealer)

Rating:

5.0

U-Haul is the worst company I have ever dealt with in my life continually changed date pick up location, etc.

Rating:

5.0

No one there to talk to. Messy yard where uhauls are kept!

Rating:

1.0

The old man was very hateful and rude. I wouldn't recommend using the uhaul from there. That is the biggest CRACK HOUSE pickup location. I would recommend you cut service there primary.

Rating:

3.0

Working the ap was bad. The ap only allowed us to upload certain amount of pictures but wouldn't let us delete to load more important pictures. We couldn't figure out how to use the ap. It wouldn't work but it wouldn't tell us how to fix the ap so we could make it work,ie....you must have x,y,z permissions to take and upload this photo. That would have been helpful to have a pop up that says, you must give permission to take this photo. Once I figured that out, it would take the photo, but it wouldn't upload it it. A pop-up telling me I must give it permission to upload would have been nice. I dont use aps and I only allow limited use of phone for aps to work. We dont know if the photos were uploaded when we dropped off the trailer and there is no way to check. Very frustrating. We did take photos of before and after incase we have to argue a fee. The people at this location were very nice.

Rating:

5.0

The lady at the front desk was great and very helpful!

Rating:

4.0

Attendant could have gone over the controls the driver should know about. Like how to turn on the wipers, is there cruise control, are the mirrors adjustable while driving, etc.

Rating:

5.0

Awesome staff...

Rating:

5.0

Due to circumstances beyond my control, I had to update (delay) my departure date two times. The assistance I received on both occasions was excellent. The trailer was perfect for my needs and and mechanically sound. It was a good trip.

Rating:

3.0

It was a huge headache getting a truck/trailer

Rating:

3.0

I'm not happy about payment.....granted I was like 4 days late returning the truck but I called a head of time and gave my card information and told them that my sister's card was NOT to be charged for the late payments and that my card was to b charge and they CHARGE my sister card anyways with really Fucked up her finances foe the month of june

Rating:

5.0

Easy drop off, so grateful she had a Jack to take the trailer off since I had my third back surgery and I could not pick it up to take it off.

Rating:

3.0

I didn't receive an email receipt yet.

Rating:

2.0

Charged for rental insurance that I did not want.

Rating:

5.0

Fast and great service!!

Rating:

5.0

Super friendly, thank you!

Rating:

1.0

I called 2 days in a row with no answer from this location showed up that Sunday to drop off trailer went inside establishment stood on the lobby for 30 min with no one in sight and to call your 800 customer service number to be able to return trailer via a link that was sent it me this location very port in customer service not sure how they rent your nails when there is no one to answer phones or inside the establishment

Rating:

5.0

The lady at the counter was great! Helpful and cheerful.

Rating:

5.0

Front counter person at this location did an excellent Job. Helped us out tremendously. I would definitely recommend her to everyone that says they need a U-haul.

Rating:

5.0

We dropped off the truck using the U-Haul app and it was easy to use and follow, no problems. Contact at the desk was nice and she took our key to complete the drop off. It was an easy site to find and very handy, close to the highway exit.

Rating:

5.0

I used this drop off site three times in the past couple of months. The agent at this facility is friendly and professional.

Rating:

1.0

Location didn't have all items I had reserved. I had to drive over an hour to pick up an appliance dolly. Poor service across the board

Rating:

5.0

The lady at the front desk was very helpful, honest, and easy to work with.

Rating:

5.0

This location proved to be an excellent drop off because it is virtually right off the interstate highway.