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JEFFREY B
Customer Reviews for Maple Tree Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Due to circumstances beyond my control, I had to update (delay) my departure date two times. The assistance I received on both occasions was excellent. The trailer was perfect for my needs and and mechanically sound. It was a good trip.
James BIt was a huge headache getting a truck/trailer
Dalvin AI'm not happy about payment.....granted I was like 4 days late returning the truck but I called a head of time and gave my card information and told them that my sister's card was NOT to be charged for the late payments and that my card was to b charge and they CHARGE my sister card anyways with really Fucked up her finances foe the month of june
Denise TEasy drop off, so grateful she had a Jack to take the trailer off since I had my third back surgery and I could not pick it up to take it off.
TERI DI didn't receive an email receipt yet.
BRANDON WCharged for rental insurance that I did not want.
JOSEPH CFast and great service!!
BRADLEY VSuper friendly, thank you!
SHANNON RI called 2 days in a row with no answer from this location showed up that Sunday to drop off trailer went inside establishment stood on the lobby for 30 min with no one in sight and to call your 800 customer service number to be able to return trailer via a link that was sent it me this location very port in customer service not sure how they rent your nails when there is no one to answer phones or inside the establishment
REBECCA JThe lady at the counter was great! Helpful and cheerful.
HAROLD NFront counter person at this location did an excellent Job. Helped us out tremendously. I would definitely recommend her to everyone that says they need a U-haul.
NICHOLAS CWe dropped off the truck using the U-Haul app and it was easy to use and follow, no problems. Contact at the desk was nice and she took our key to complete the drop off. It was an easy site to find and very handy, close to the highway exit.
MARC AI used this drop off site three times in the past couple of months. The agent at this facility is friendly and professional.
THOMAS BLocation didn't have all items I had reserved. I had to drive over an hour to pick up an appliance dolly. Poor service across the board
MARESSA CThe lady at the front desk was very helpful, honest, and easy to work with.
Caleb MThis location proved to be an excellent drop off because it is virtually right off the interstate highway.
THOMAS BI dropped it off at night. There were no people there to be friendly or not.
JOSEPH B